TSB's new branch in Liverpool city centre is located right next to H&M on Lord Street, I did…read morepreviously like, the old branch TSB had in Liverpool but this store is obviously an improvement with more indoor cash machines and it is just overall a more modern branch with the added benefit of being one of the only banks in the area to include Sunday opening', ditching the draconian opening hours which many banks across the city, especially in Liverpool tend to follow. It might still close early at 4 pm, but this still is progress in the right direction especially considering Sunday trading laws exist, which force stores to close an hour later at 5 pm anyway. As I recall this is the only bank in Liverpool to have Sunday openings until Metro Bank opens at least. The store reminds me of the new Manchester store, albeit slightly smaller and I only presume this is now the new template on which TSB stores will be built on, while also having a small selection of umbrellas you can borrow if it's raining (this is pretty handy!) I do find the seating area in the store to be a tad basic, they felt like they were just thrown in from the old store and really didn't match the modern nature of this one, I also do feel coin facilities could be handled better with a proper counter compared to what they have now. The staff didn't seem overly friendly. I still do prefer the Natwest branch across the way which I really do like the more digitalised and modern approach which is a slightly larger branch too, but this still is a pretty decent bank and it is nice to see TSB move to a more modern branch in a slightly better location within Liverpool city centre but I do feel improvements in other areas to match the rest of the store really are due. 3*

Not enough staff, get told different things by Barclays staff in the bank and call centre staff…read more They don't ever seem to know why something has gone wrong either?

Lloyds Tsb in Breck Road is one of the best banks that i have been in.It is always nice and tidy.It…read morehas 2 cash machines outside and one inside,There is always 2 or 3 cashere on there desks and someone on the help desk.I come into this bank on a regular occasion and the staff are more than happy to help with problems they even call out a manager if they cant help and the manager brings you to his office to do his best to help.This bank can open new accounts as well as help with mortgages and credit cards.I would give this bank 10/10 excellent sevice

Located on the corner of Lord Street close to rival bank Natwest, Mcdonald's and the Liverpool One,…read morethis branch of HSBC is a rather large and modern bank and its' structure upon Liverpool city centre is impressive meaning it's somewhere you can't miss while in the city. Considering joining HSBC, I called in this branch to have a look around, the store inside is quite large and it is over multiple floors with Premier banking on the upper floor, I presume they also use the other floors to open accounts with members, similar to the approach at my local branch at Manchester Spinningfields. There was a large number of machines to do everyday banking which I liked both inside the bank and on the wall outside (meaning you can access them on Sundays and in evenings - basically whenever the bank is closed) including paying in and withdrawing money however in terms of service, I can't help but feel the branch was understaffed, with not many staff on the shop floor or at the counter, meaning waiting to be served taken significantly longer than average and that was even on a standard weekday when the bank wasn't too busy. More information in terms of leaflets about accounts, rather than relying on online sources similar to the approach at other banks including Santander would be a nice addition too. A nice large bank in Liverpool which alongside the new modern Natwest across the way is one of my favourite bank branches in the city, but it really does need to do more in the service departments and maybe adding some comfy chairs to relax and maybe do some online banking which a large number of banks seem to be doing now - but for now this is a decent, spacious nice branch, and impresses me as I tend to find HSBC branches a little old-fashioned so a three-star rating is warranted here, a rating which I feel disappointed to give but with speed and quality of service is poor, I sadly feel it deserves no higher.

The counter staff here are very pleasant. Occasionally when the queue starts to build up, another…read morechap will appear to see if he can help with taking any payments to post in the box. l was there one day and he was telling the people in the queue to try to avoid being there at lunchtimes. Do they want business or not? Most people have little choice as to when they do their chores.

Metro Bank in Liverpool was the first store Metro opened in the north of England, followed by my…read morelocal branch a week later in Liverpool, it is in a good city-centre location in the old Deichmann unit on Paradise Street, which is also in the Liverpool One, opposite the large JD Sports store. It follows the traditional Metro Bank layout with desks, a counter at the end to the point it feels more like an estate agent, certainly not a bank - with no indoor ATM's. I found the staff not to be as friendly as other branches which were a shame, I wasn't greeted, all the staff also seemed to be in one specific area rather than at desks ready to help and talk to customers or at the door to greet them coming in, which isn't the usual Metro Bank standard. The opening hours are amongst the best in the area, as Metro Bank opens at retail hours along with the shop which is long overdue now so credit must be due for ditching the draconian opening hours associated with banks, I must admit in cities such as Manchester and here in Liverpool it has got better, but still, Metro Bank is an industry leader on that front with this Liverpool branch being one of the few nearby stores to be open late at weekends. The overall banking experience though is below average and I probably won't bother with the in-store experience side of my Metro Bank account as it doesn't appear to be fully worth it, and this store is one of the reasons, while it does look good from the outside and makes use of a large unit which would otherwise have looked depressingly empty with good opening hours to warrant an additional star. 2*

cash machine swallowed my deposit cash then broke, this will be nearly 4 weeks ago! Spoke to sandy…read morethe robot 4 times! Customer service 3 times! Been in branch 3 Times! Snotty man walkibg round branch twice! And cut off dead 4 times! Still no-one knows anything, same story told on each occasion and they dont do what they say they will Taking to banking odbusman & changing banking ! absoluteky shocking!!!!

Being a customer with many banks in the UK, one of the banks I find to be the worst in terms of…read morebranches seems to be Santander, this branch in a really central location on Lord Street in the Liverpool One, close to the WHSmith (and Post Office) as well as rival bank Barclays, it is quite a small and generic Santander branch. One of two locations in the city centre, it will soon become Santander's only branch with the other branch at Church Street earmarked for closure at the end of 2019. The store is entered through a large ramp, there is often beggars around the bank which doesn't make it the nicest of places to do your banking especially when dealing with money, and sometimes the entrance can be obstructed slightly which I don't like. The staff at the bank didn't seem to be too helpful or welcoming, the store did seem understaffed and even with only 3 banking machines for paying in and withdrawing money, it didn't seem to be enough balance in with small counter space. There is a nice waiting area, or somewhere to relax for a few minutes on the free wifi at the side of the store, away from the queues and machines where there are a few nice seats in Santander colours, which alongside the location seems to be one of the few things I like about this branch which just seems too poor, generic and disappointing to warrant anything over a two-star rating.

This branch of Halifax is one of two main central branches I noticed on a recent trip to Liverpool,…read moreit is located quite central in Liverpool, right by the One complex and is probably the better of the branches in the city. Inside, the branch still remains a little small yet the amount of banking machines for paying in and withdrawing money was average. The staff here seemed nice enough, greeting me on my way out of the store after processing an ATM transaction. The branch like nearly all banks, has free wifi and it's easy enough to connect to here. An average at best bank in a good location - Two stars