cash machine swallowed my deposit cash then broke, this will be nearly 4 weeks ago! Spoke to sandy…read morethe robot 4 times! Customer service 3 times! Been in branch 3 Times! Snotty man walkibg round branch twice! And cut off dead 4 times! Still no-one knows anything, same story told on each occasion and they dont do what they say they will Taking to banking odbusman & changing banking ! absoluteky shocking!!!!

Being a customer with many banks in the UK, one of the banks I find to be the worst in terms of…read morebranches seems to be Santander, this branch in a really central location on Lord Street in the Liverpool One, close to the WHSmith (and Post Office) as well as rival bank Barclays, it is quite a small and generic Santander branch. One of two locations in the city centre, it will soon become Santander's only branch with the other branch at Church Street earmarked for closure at the end of 2019. The store is entered through a large ramp, there is often beggars around the bank which doesn't make it the nicest of places to do your banking especially when dealing with money, and sometimes the entrance can be obstructed slightly which I don't like. The staff at the bank didn't seem to be too helpful or welcoming, the store did seem understaffed and even with only 3 banking machines for paying in and withdrawing money, it didn't seem to be enough balance in with small counter space. There is a nice waiting area, or somewhere to relax for a few minutes on the free wifi at the side of the store, away from the queues and machines where there are a few nice seats in Santander colours, which alongside the location seems to be one of the few things I like about this branch which just seems too poor, generic and disappointing to warrant anything over a two-star rating.

This branch of Halifax is one of two main central branches I noticed on a recent trip to Liverpool,…read moreit is located quite central in Liverpool, right by the One complex and is probably the better of the branches in the city. Inside, the branch still remains a little small yet the amount of banking machines for paying in and withdrawing money was average. The staff here seemed nice enough, greeting me on my way out of the store after processing an ATM transaction. The branch like nearly all banks, has free wifi and it's easy enough to connect to here. An average at best bank in a good location - Two stars

Not enough staff, get told different things by Barclays staff in the bank and call centre staff…read more They don't ever seem to know why something has gone wrong either?

After hearing good things about Virgin Money, from advertisements in Middleton, my home-town in…read moreManchester where they also have a branch and through being a Virgin Media customer, I thought I'd call in branch today to enquire and get some advice on which savings account would suit me. The branch from the outside, looks like any other Virgin Money store, modern sign, however when I entered everything turned around, inside the store was really small to the point there was barely room for anything other than the counter and queuing area. There only seemed to be one member of staff working, to the point where I kind of felt put off asking for advice due to how busy the store was and how understaffed it was also. There wasn't even any ATM's outside the branch either which is also terrible for a bank, so considering this and the poor, old, understaffed nature and feel of the store, I sadly feel Virgin Money on Lord Street in Liverpool deserves a single one-sta rating.

i had to go to virgin money bank in liverpool1 today 28th December to do a money transfer to a bank…read morein Berlin the young lady i think her name is Heather Kirk couldnt have been more helpful she made sure it was a legitimate company i was sending money to it was very complex but she sorted it out for me thank you very much Heather

TSB's new branch in Liverpool city centre is located right next to H&M on Lord Street, I did…read morepreviously like, the old branch TSB had in Liverpool but this store is obviously an improvement with more indoor cash machines and it is just overall a more modern branch with the added benefit of being one of the only banks in the area to include Sunday opening', ditching the draconian opening hours which many banks across the city, especially in Liverpool tend to follow. It might still close early at 4 pm, but this still is progress in the right direction especially considering Sunday trading laws exist, which force stores to close an hour later at 5 pm anyway. As I recall this is the only bank in Liverpool to have Sunday openings until Metro Bank opens at least. The store reminds me of the new Manchester store, albeit slightly smaller and I only presume this is now the new template on which TSB stores will be built on, while also having a small selection of umbrellas you can borrow if it's raining (this is pretty handy!) I do find the seating area in the store to be a tad basic, they felt like they were just thrown in from the old store and really didn't match the modern nature of this one, I also do feel coin facilities could be handled better with a proper counter compared to what they have now. The staff didn't seem overly friendly. I still do prefer the Natwest branch across the way which I really do like the more digitalised and modern approach which is a slightly larger branch too, but this still is a pretty decent bank and it is nice to see TSB move to a more modern branch in a slightly better location within Liverpool city centre but I do feel improvements in other areas to match the rest of the store really are due. 3*

This branch of Natwest in Liverpool, is one of the newest stores in the Natwest chain, Natwest…read morerecently opened a new store in Manchester which is under the old concept, and a branch I found to be terrible, however, this branch in Liverpool is probably one of the only things Liverpool has which is better than Manchester, especially after City thrashed Liverpool 5-0 at the Etihad and now Everton have spent over £100m in the summer only to be knocked out of the Europa League, and fighting to stay in the Premiership. Back to my regular review, I joined Natwest in Spring 2017 and this branch is like none other I have seen before, not even with new branches such as Manchester or even stores in Manchester, the whole store seems to have digitalised massively. As you walk into the store, it is quite spacious, the member of the staff who greeted me seemed nice and friendly, and guided me to the waiting area, this place has whole changed in the sense they'd take your name on a tablet and let you sit down as you wait to be seated, perhaps with a drink and using the free wi-fi, which is a cool feature as it means no more standing in a queue, contemplating if you will ever get served again, so the whole banking experience is a much more relaxed atmosphere because of this. This branch is also in a good and more central location than the branch in the One, as it is in a central location for the whole of the city centre, it is fairly close to the Mcdonald's and JD Sports and is located on Church Street, a few minutes walk away after exiting Liverpool One. They did have a nice amount of cash machines for paying in and withdrawing money and a few nice rooms too, where I presume one would open an account or for discussing more private matters. This branch, however, does not open on Sunday's, however this is quite common for the big majority of banks and I've only rarely noticed banks to open on Sunday's, with examples of this including Natwest in Manchester Piccadilly Train Station (which has an impressive 24-7 service to withdraw and pay in money as long as the station is open) and the recently refurbished Lloyds Bank on Market Street in Manchester. The bank also lacks a large number of machines to pay in coins, without having to slightly inconveniently wait after getting a receipt from the paying in the machine and then waiting to pay it into ones account. As mentioned to my by the friendly person who served me, this is a new concept for a Natwest branch, as banks and building societies all across the country are trying out new concepts for banks, such as Natwest in train stations, Lloyds Bank in Manchester with a coffee-bar, and Nationwide in Manchester, I'd say this branch is one of the cooler new concept banks I've seen and is good enough to warrant a four-star rating, which as I recall makes it one of the only banks to have received this honour from me. UPDATE: Due to an issue with paying in money on a recent visit, where I had an issue with the coin machine and with no staff members around to help me, hence leading to a wait to get a staff member and then an even longer wait for the coins to process, I feel this branch sadly deserves a downgrade to a high three-star rating, one of the main things which determine a bank is its staff and sadly they seem to struggle to cope in slightly busier times.

Nationwide in Liverpool is located on Lord Street, it is probably rather isolated in terms of…read morelocation and although it is in Liverpool city centre, it isn't in the most central or obvious of locations such as around Paradise and Bold Streets, where many of the banks in the city are located. This branch of Nationwide is on Lord Street, albeit still within walking distance of the One, it is also close to banks such as Santander and TSB. The branch its-self isn't very modern, I also found it to be very understaffed with very few facilities, I only noticed a single machine for banking activities, and a single member of staff on the front, to the point where service was very slow and it seemed there was no one there to help out with increased demand, such as larger queues at the time I visited which did appear to be quite busy in branch. The staff member working on the front didn't seem too friendly either, she just seemed a little slow in dealing with customers. Inside the branch, it felt a little old and miserable - facilities were poor especially compared to other branches of Nationwide such as Manchester and rival banks and building societies as a whole so sadly I feel this branch of Nationwide is disappointing, and deserves a single one-star rating.

Lloyds Tsb in Breck Road is one of the best banks that i have been in.It is always nice and tidy.It…read morehas 2 cash machines outside and one inside,There is always 2 or 3 cashere on there desks and someone on the help desk.I come into this bank on a regular occasion and the staff are more than happy to help with problems they even call out a manager if they cant help and the manager brings you to his office to do his best to help.This bank can open new accounts as well as help with mortgages and credit cards.I would give this bank 10/10 excellent sevice

Located on the corner of Lord Street close to rival bank Natwest, Mcdonald's and the Liverpool One,…read morethis branch of HSBC is a rather large and modern bank and its' structure upon Liverpool city centre is impressive meaning it's somewhere you can't miss while in the city. Considering joining HSBC, I called in this branch to have a look around, the store inside is quite large and it is over multiple floors with Premier banking on the upper floor, I presume they also use the other floors to open accounts with members, similar to the approach at my local branch at Manchester Spinningfields. There was a large number of machines to do everyday banking which I liked both inside the bank and on the wall outside (meaning you can access them on Sundays and in evenings - basically whenever the bank is closed) including paying in and withdrawing money however in terms of service, I can't help but feel the branch was understaffed, with not many staff on the shop floor or at the counter, meaning waiting to be served taken significantly longer than average and that was even on a standard weekday when the bank wasn't too busy. More information in terms of leaflets about accounts, rather than relying on online sources similar to the approach at other banks including Santander would be a nice addition too. A nice large bank in Liverpool which alongside the new modern Natwest across the way is one of my favourite bank branches in the city, but it really does need to do more in the service departments and maybe adding some comfy chairs to relax and maybe do some online banking which a large number of banks seem to be doing now - but for now this is a decent, spacious nice branch, and impresses me as I tend to find HSBC branches a little old-fashioned so a three-star rating is warranted here, a rating which I feel disappointed to give but with speed and quality of service is poor, I sadly feel it deserves no higher.

I called at this bank in early September, at the time of my visit, the bank and around the bank…read moreseemed to be surrounded by scaffolding, which made my trip into the bank quite awkward and not as nice as I'd have liked, as it felt like I was walking onto a construction site. The bank its-self is in a satisfactory location in Liverpool city centre, it did appear to be quite hidden to, to the point it was originally hard to work out other than noticing the logo that this was a Lloyds Bank branch. The branch facilities didn't seem to be too great either, mainly down to the fact there didn't appear to be a lot of cash machines inside, or outside of the branch, making the whole experience slightly more awkward, hence meaning you have to spend more time in the branch. The staff didn't give me as good of a welcome, or even acknowledgement as I'm used to when walking into banks, even in the Lloyds chain as well as others such as Natwest. Poor overall feel, poor service and poor facilities sadly warrant a single one-star rating for this branch.