My father-in-law ordered some laminated wood planks for our upstairs remodel from Lumber Liquidators and my husband went to pick it up and bring it home today. The flooring itself is beautiful and is a pretty darn close match to the downstairs original wood floors from the 1940's. I was a little surprised, however, that when they loaded it into my husband's truck they left it on the pallet straight from the forklift. It make sense, I suppose, for keeping it together in the back of the truck but it was darn near impossible to unload at the house. My father-in-law told us that he was assured repeatedly by the owner that the flooring was appropriate for the bathroom as well. A basic Google search, HGTV, and our contractor confirmed it is a huge no-no for the bathroom and will warp in wet environments. Considering how much money was spent, this was pretty disappointing. Luckily, the bathroom upstairs is a very small portion of the remodel as it is a half bath. read more

LL Flooring - Albuquerque - New flooring - Building Supplies Near Me - Albuquerque, New Mexico

Working with Mo and her team at LLFlooring has been an excellent experience. They have gone above and beyond to ensure that the flooring we choose and then they installed turned out perfect. We love our wood flooring and it's absolutely beautiful. Their installers did such a great job, and truly understand what quality work is. Thank you Mo and your great team. You are absolutely the best read more

The product looks amazing and the install crew was fantastic. There were no issues from time of order to the completed project. read more

LL Flooring - Albuquerque - Replaced the carpet on the steps. I am so happy with how the project turned out. - Building Supplies Near Me - Albuquerque, New Mexico

We walked in, asked a few questions and placed our order. We left with most of the flooring but not all. I like how they will store your flooring if you can't take it all in one trip. Super easy, great service and good prices. read more

LL Flooring - Albuquerque - Eeee. So pretty! - Building Supplies Near Me - Albuquerque, New Mexico

Great selection and service. Josh was very knowledgeable, professional and friendly.

I placed an order online and chose a store to which my flooring product would be delivered. I received a call from someone at the local store saying that my order would be in more than a month after I placed it. Nowhere online did it say this product was on backorder. Now I called to check and the estimated time. It is even further into the future and the way they describe my product has changed. Now it was a "special order." This place doesn't have the product on site. The delivery is supposed to take two weeks. Mine is now more than a month. This Is Complete Bull! read more

Edgar (owner) insisted my apt for estimate was today. I told him no, his wife Rosa had scheduled for tomorrow. (I'm in Drs apt now) Edgar was a lousy mouse of a man & kept saying it's today. Afterwards told me he doesn't need my business. What a horrible rude way to treat a future customer. No thank you! read more

Good customer service overall; but bought flooring six months ago which has since been discontinued. Also, contracted installation through them and installers left much to be desired. Baseboards looked beat up and scratched after installation, and transition piece in door frames are a joke. They have never stayed in place, and installers knew they wouldn't when they left as they didn't have the proper glue. I would install myself next time or find someone else to do it. read more

After purchasing a new house that needed a good amount of TLC, one of the things we knew needed to get replaced were the floors. There was carpet in 95% of the house and some looked decent others screamed CHANGE ME. As with any new home you bleed money so we did our homework and price shopped for what was going to be one of the largest purchases. We checked the big box home improvement stores thinking carpet might be a good idea but with 3 pups we would need top of the line and the price was out of this world. So then we thought ok vinyl or laminate, big box stores looked good till you realize you needed all the additional items (padding, water barriers) and that increased the price substantially, not to mention we obviously looked lost as we wandered around and received no help. So we started comparing prices at flooring retailers. A friend recommended Lumber Liquidators and as I spoke of our desire to remodel to co-workers they too said to check here. So we went on a Saturday, helped immediately, found a good handful of potentials and to our surprise they provided us with samples to take home. They also didn't hide anything with the price, they made sure we knew all the items to purchases, from the flooring to the water barrier and padding, no hidden charges. They had the best prices and service was excellent. I dropped to 4 stars as there was a communication error on the Transition Molding, but as we didn't need the full amount right off hand we are content for now. read more

I placed my confidence in this company during covid and decided to redo the floors in my home. I have 4600 SF and did about 80% of that in wood flooring. 7 months after final install, the floors started spliting and buckling throughout. I contacted the corproate office several times and continually got the run around from them. They told me I had to pay for any repairs (even though it was under warranty) They kept placing blame on the installers. I would leave messages and they would never call back. Just completely avoided the situation. I visited the local office and spoke with Moe (manager) sd will contact corporate office for me and see what she can do. (all of my previous phone calls were documented on thier system) Almost two weeks went by with no response, when I called her back she said corporate never called her so nothing more she could do. Had no regard for the customers interest. And then I should not be suprised at what she did next..... she just hung up on me. Unprofessional manner of handleing . DO NOT PUT YOUR MONEY OR TRUST IN THIS COMPANY!!!!! read more

Had a very disturbing situation happen today with LL Flooring. I had been issued a Credit Card from LL Flooring. I had already made a payment on the card; therefore, I thought the card had been activated. When I tried to make a charge at the store, the card was declined. I then activated the card and tried the charge again. The charge was put onto my card according to customer service and merchant services; but I still cannot pick up the merchandise because Management at the store will not acknowledge that the charge was put thru the second time. I tried to explain; but, no-one would listen. They hung up on me one time because after dealing with this for 2 hours they said I was yelling. My voice was very loud because I have a charge on my credit card; but cannot get the merchandise. In other words, I have paid for Transition Strips for my flooring; but, cannot pick them up even though they are in stock because I am told they have not been paid for. There are several other Houses in my neighborhood that are needing flooring; but I have told them because of the customer service I have received to be very careful about purchasing from LL Flooring. My flooring looks great; but after spending almost $5,000 on flooring, I have a problem with a $214.00 charge. Ridiculous. read more

Totally not impressed. Walk in the guy at the counter says "hello ladies, how can I help you?" My mom goes to tell him how he can help, he cuts her off and says we will get to you in a bit. He stands with a smug look on his face like we are wasting his time. Not explaining anything. Leo.... If I worked and treated my customers the way he did it wouldn't go over well. read more

We went to LL Flooring on the recommendation of our contractor. We were not hindered by cost on this particular project and just had the priority of getting a high quality product that would last us for years to come. We really liked the sales person and he did ask us if we had pets or children that would be spilling water and we assured him that we had neither of those issues, but do have pets that have nails and need something that will stand up to very high traffic. We chose a product that was visually appealing to us and had a mid-high rating. We had the flooring delivered. The day the contractor started laying the laminate, he asked us about it because he said it was not laying well. As they progressed, there was a very large amount of waste because the edges were chipped and some of the edges were already warped. I called and the warehouse said to take it in; I had at least two cartons that had been opened that I took in at that time. The manager said that they do not accept any returns that have been opened. My question is how do we know that it is damaged until we open it? He said that is their policy and he gave me ONE carton. Due to all the damaged pieces, I ended up having to purchase 7 more cartons. About 2/3 the way thru installation, my husband had a stroke. In the process of EMT's picking him up, a memorial statue containing straight bourbon was broken and spilled on the floor. We INSTANTLY mopped it up with towels, but in the few minutes it was on the floor ALL the pieces warped. We had to replace all those pieces. I spoke with John, the manager, regarding this and he just brushed it off and said he was unaware that alcohol would have a detrimental effect on the flooring. On one of my visits to the store, I asked a salesman how to best clean the product and he responded, "just clean it." I had to ask several times before I was told about the Bella product that they sell and recommend for cleaning. We were not hindered by cost and would have been willing to pay more for the product when we purchased it. The installation cost is as much as the product and once it starts going down it is next to impossible to have the contractors stop, pull up what they've installed and start over again. We ended up having to purchase 7 more cartons and using damaged pieces in areas covered by furniture and next to walls that we felt would not have any traffic. It has now been down a month and there are areas where the pieces are lifting and we are absolutely paranoid about dropping any liquid. This was a large project for us that we were financially able to do and are now heartbroken and constantly on edge that we don't have the security of maintaining it long term. We feel that the service/education afforded to us was inadequate in the beginning, the response regarding cleaning was inadequate and flippant and the service/resolution to our problems due to their substandard product was criminal. read more

I would like to update my review From earlier this week. The regional manager Toni reached out to me immediately after my initial review was posted. He had been very helpful in trying to make things right. I was not able to find similar flooring at a price that was affordable. Toni worked with me on a flooring that the color was right but price way too high. He was able to help bring the cost down to where I could afford it. Although 3x as much as my original flooring cost, I think I will be happy with the quality and color. I look forward to it being installed. Thank you Toni for giving good customer service and your fast attention to a problem. read more

The manager Jon at the Albuquerque location blew me away. He not only resolved a major issue in insanely fast and professional fashion, but a gave my wife a floor cleaning kit when he realized it was her birthday and she was dealing with a lot of stress. He owned the transaction as if he was the CEO, and made it clear our satisfaction was his utmost priority. Jon truly defined customer service with his human connection and professionalism. I will only do business with them in the future, you can rest assured your in good hands! read more

Great flooring, decent price but use an independent installer- it took forever to get anyone to call back for a first time mistake correction and I wish I could upload the photos of the install mistakes we found and NEVER got a call back on - we are left to fend for ourselves .... lumber liquidators DOES NOT guarantee or have anything to do with the installation. Despite who they suggest to do it- it seems they get a percentage of what they sell as a package deal. Read the fine print. No, we will never use them again. read more

Good quality materials at better than big box prices. Friendly staff in the store... Installation through them is expensive, unprofessional, and well...subcontracted. Left us waiting around the house for hours and gave us the run around. Finally got a refund on the cost of install and am having a local expert do it at about 50% the cost. Will not shop here again. read more

Less than one star if I could. The problem is not the flooring they sell. The problem is the installation they sell. This is where they come up way short. No customer service. First installer did shoddy, incomplete work. Took a year for them to get a second installer out to finish the job. Impossible to reach on phone since there is no one in charge locally. Letters and email are ignored. Only got a response after I sent letters to BBB and State Attorney General's Office. Second flooring installer finish some flooring and said he would be back in several months to redo several items. Had to wait to see if winter heating would flatten out cupping of bamboo flooring that was glued down on bare cement. Winter has come and gone. Still no response. May have to sue to recover $$$. Paid thousands for complete installation. It is now 2 years since purchase. I hate my floors and Lumber Liquidators. A friend had flooring installed by them at the same time and also had issues. read more

LL Flooring - Albuquerque - Building Supplies Near Me - Albuquerque, New Mexico

The product is hard to review since the installation errors have never been corrected. Hire an outside contractor. It might cost a bit more but the job will be done correctly and we like other reviewers may have to sue to get the installation corrected. read more

I've shopped here several times for various DIY flooring needs and everyone has always been EXTREMELY friendly and helpful! Their products have also always been top notch at much lower prices! I don't understand a couple of the other reviews and quite frankly, for those that made DIY installation errors, those issues are not the fault of any businesses! I've also installed my own bamboo floor from here and did not have the issues described by another customer bc I did my research before I laid it and asked lots of questions at the store when I was there!! read more

Lumber liq itself was great but the floor installers they have are TERRIBLE!!!, I bought my floor in ABQ store and I was promised that the contractor will finish everything and leave everything done in my house, well... not really, the contractor Sam', they left a MESS!!, they damaged the base ports and they left a lot of trash!, they came back to semi-repair everything but honestly was made very poorly!! So... buy your floor, but don't hire floor installation from them! read more

We recently purchased bamboo flooring for our master bedroom. Sale was good and the associate was great. Only thing is be ready to pick up your own material as they do not deliver. WARNING get your own installer to do the job! We first went with their contractor and it was a nightmare, did not return calls, did not show up on scheduled date, lack of communication between the installer, the store and us. So I fired him and we got an immediate response and done the next day. read more

I received an estimate for wood floor installation and I asked why so high that I received quote for less. He told me to be aware of independent contractors they might do a bad job. I went back because their tile was on sale and I wanted to purchase. He removed tag and told me it wasn't on sale so I was like fine I won't buy it. After a couple months I decided it would be safer to let them install wood floors. I called asked what my estimate was again I want them installed. He remembered me and said I'd get back to you by the end of day. Three days later after waiting for them to call me back ( which they never did) I decided to purchased and install over $3000 worth of tile from Home Depot. The good thing is there are lots of other businesses willing to take my money. The funny thing is that lumber liquidators won't take your business if they feel offended after you ask why installation was high. Lol oh well their loss. Actually after reading the reviews I'm glad they didn't install my floors. read more

I got the bamboo. Don't do it. Since I followed the instructions, the wood has shrunk inches. Yes inches. I have pictures with calipers. What do you do with a floor that has multiple 3/8" gaps all over? The company invented a special board to 'help'. If your room is bigger than a hallway, use their speedbump to hide all the gaps. Who would object to having a room with raised boards that people trip on every six feet? read more

At the end of the job we had three boxes of bamboo flooring left over, one of which we couldn't return because we opened. The other two boxes were intact and not opened. They indicated they could not accept our 2 box return because it was beyond the 30 day return period. We were actually only 10 (ten) days beyond the return period and they offered no reason why they couldn't take back the unopened boxes. Simply said NO! We drove in from out-of-town, spent approximately $3,000 on the job materials alone, had the original receipt, and we purchased based on THEIR estimate of how much we would need. This is not the way to retain customers, be weary of their flooring estimates and be sure you return within 30 days!!! read more

Wonderful variety in flooring, great prices, and excellent service! I wouldn't go anywhere else for my wood or laminate flooring. I can not comment on installation since we are having it installed by another company. read more

My apologies, Will Senf not Jeff was one of the wonderful sakes personnel that assisted me.

Buyer beware. I have had a problem with their laminate flooring separating along the field joints. I have contacted the main office and sent pictures and discribed the problem and also contacted the local outlet and they have basically ignored my request to make some sort of adjustment. I feel that the produce was faulty in its design but they come back with "did you use a certified installer" and other trivial excuses. I am a retired carpenter with 33 years in the Carpenters union and also a licensed building inspector from July 15, l995 until July 15, 2004 No. 0884973-10 with the ICBO. I feel that I have the experience needed for the installation of something as simple as this type of flooring, either that or it is not as simple as the seller says it is. read more

Less than one star if possible! Decided to go with the BellaWood because of the review. Ship dates were a remodel nightmare! Ordered in February and was told that there was no way that is would be in before June as "it wasn't even made". Arranged all subcontractors around that schedule and than was called in March to come pick it up! several times. Had to reshuffle as whole house so I could store 23 boxes inside the house:( I had floor subcontractor install with the staples they recommend with the only staple gun on the planet that uses them. Subcontractor had to buy the gun which damaged the floor when used :( Even though it was used for less than four boards they will not take it back! do not used the staple gun on Bellawood no matter what lumber liquidators tell you. Needed a couple of boxes and a door transition molding, molding in floor not :( 3 weeks and counting. Will never use Lumber Liquidators again. No customer service. read more