We have a wonderful experience with Chris Hales Plumbing! I phoned prior to when the company opened…read moreand they returned my call promptly! We were able to get an appointment the day we called for a shower/toilet blockage. The technician came out, assessed the situation and immediately went to work. The price we were charged was very reasonable and now I'm a huge fan of Chris Hales Plumbing! I will use them moving forward all of our plumbing needs!

Sent a detailed request for service via their website contact section on 03/30/26, no response…read more Followed-up with a direct e-mail on 04/05/26, no response. Typical care-less contractor....doesn't respect customers enough to even reply; can you imagine if you hired him and you have a problem.

Dan is knowledgeable and most importantly very HONEST! He rescued me from almost being very ripped…read moreoff from a well-known company in town. He not only "repaired" my air conditioner, instead of having to replace it, he provided good education for ongoing maintenance including for my furnace as well. A true reliable local for our community! Karen - Ken-Caryl

Foothills has worked on our systems a couple of times and I have found their work to be very…read morecompetent and reasonably priced. They don't try to upsell and just fix what needs fixing. I could ramble on, but suffice it to say you can feel comfortable hiring them knowing they have the skills to fix the problem and won't charge an excessive amount.

Great company. I called and they were out right away to help me with a pressure issue. They were…read morehonest and professional - and I'll be calling them the next time I need help.

Doug is great! He is responsive, professional, personable, and really knows his stuff. I reach out…read moreto him every time I have drain and plumbing needs.

This company is great. I called them. They sent someone out same day within hours. Isaac was…read morewonderful, very courteous and professional diagnosed the problem, fixed my sink and leak very quickly. I would recommend them.

A team that is very good at their job, specifically diagnosing, and are reasonable in cost. I would…read morehire them again!

My daughter was having trouble with her air conditioner. Called Brandon and he came out the next…read moremorning, recharged her system and got her up and running. He did a great job explaining everything he did, and while we'll probably need to replace the unit at some point because its an older unit and uses the old R22 refrigerant, ( which Brandon explained is now obsolete) he got her up and running and said she should be good at least through the rest of this year. I wouldn't hesitate to use him in the future.

Tempcontrol came out quickly and repaired my air conditioner. Great service and good prices…read more They explained everything, even tho I didn't understand some of it.

Victor did a great job and went above and beyond with service while my basement was flooding…read more Highly recommend Coriano & Sons. Everything was done quickly and they didn't take advantage of the situation and gouge me. Good company

I can't say enough good things about this family-owned business! After being told by a large…read morecorporate company (G Guys) that I needed to replace my entire unit for $19,000, I decided to get a second opinion. Thank God I did. Vic came out promptly, diagnosed the actual problem, and had it completely fixed for about $1,000 -- no upselling, no scare tactics, just honest, professional work.

Lucas from Utah did fast and expert work on the HVAC system used to cool and warm my apartment…read morebuilding. He explained the work he completed to me clearly and went above and beyond in cleaning his work space after the job was done. Great guy over there.

Don was fantastic! He replaced our outdoor faucet while the weather was warm enough. He was neat,…read morecareful and successful at fixing our leak. Thank you! J & R

Austin from Rock Plumbing came out and got our A/C unit up and running quickly. The problem turned…read moreout to be a burned-out capacitor and transformer. I really appreciate how fast the Rock team responded. From scheduling to the repair, the entire experience was outstanding. Professional, prompt, and great service--I highly recommend Rock Plumbing!

Made an appointment. They didn't show during the 2-hour window and didn't let me know they'd be…read morelate. When I called in to find out what was going on, they had an AI assistant answer the phone that barely worked. They finally called me back, put me on hold for a while, and then said they'd be at least another hour. Seems like this company is too big for its britches. I won't be hiring them again--going back to a smaller company that actually cares about the customer. What's my issue? I scheduled an appointment and burned afternoon PTO waiting during a 2-hour window. No one showed, and no one bothered to call. When I reached out twice, I was trapped in a completely unhelpful, robotic AI assistant from India that failed to handle basic routing. After being placed on hold and disconnected (the AI said they would call back), I finally got a call back from operations--only to be told the tech was running another hour late (which would have been 1 and 1/2 hrs past the window). When I expressed reasonable frustration over a wasted afternoon and said this was ridiculous, the dispatcher offered zero empathy or accountability, gave a cold "Okay, bye," and hung up. If your techs are running behind, basic field operations dictating contacting the customer 45 minutes ahead of time--not leaving them in the dark, wasting their time, and hiding behind cold script readers and a robotic AI. Unacceptable way to treat customers. Here is a basic operations communication map Step 1: Appointment Scheduled & Tech En Route * Field Assessment: Tech assesses job progress 45-60 minutes prior to the next window. * On Schedule? Proceed to customer site. * Behind Schedule? Trigger proactive dispatch notification. Step 2: Proactive Customer Outreach (Before Window Lapses) * Tech or Operations sends a quick SMS/Call: "We're running ~30-45 mins behind on our current job. So sorry for the delay! Would you like us to come slightly later today, or would you prefer to reschedule at your convenience?" * Option A: Customer Accepts Delay -Tech proceeds; Operations tracks ETA. * Option B: Customer Reschedules -Immediate priority re-booking with zero hassle and empathy. Step 3: Inbound Customer Inquiries (If Delayed) * Customer calls in regarding status -Route directly to a live dispatcher (bypass automated bots for active appointment windows). * Dispatch Response Track: * Cold & Callous Track: Put customer on hold - Minimal explanation - Dismiss frustration -Customer cancels & leaves 1-star review. * Warmth & Empathy Track: Validate lost time/PTO - Provide precise ETA - Offer immediate service fee credit/discount for the hassle - Return to Step 1 for future service. ... It's not that hard.