I was admitted to Serenity Knolls in June of 2014. I haven't had a drink since. During my 28 days…read moreat "The Knolls" I was given the tools necessary to begin a life free of alcohol and drugs. The counselors were understanding and knowledgeable. My assignments were based on the 12 steps and I completed the first three steps during the four week stay. The groups were designed to educate the clients on the disease of chemical dependency. Families visited and participated in their loved ones recovery and were invited to keep coming back afterwards at no additional cost. The aftercare program at Serenity Knolls is a great way to stay connected after leaving the center. I've attended the alumni meetings at both the San Francisco and Marin locations. The facility is located in the beautiful hills of West Marin, and a perfect setting for a new beginning. Between treatment sessions I participated in a vast array of recreational activities: hiking, swimming, volleyball, basketball, and ping pong tournaments. I made a host of clean and sober friends whom I still stay in contact. I would recommend Serenity Knolls to anyone inflicted with the disease of addiction.

I do pro bono career counseling. My observations are based on multiple full days spent on site…read moremeeting with clients and staff. This review reflects what I personally observed and experienced during that time. Clients arrive and spend one to several days in Detox. Up to six people share one bathroom, and each client has a roommate. Nursing staff brings in food and checks on Detox clients around the clock. Then, clients move to cabins or two shared houses, and have to be driven to and from the main site at the start and end of the day with backpacks and no access to their rooms for about 15 hours per day. Clients spend from 9 am until about 9:30 pm in sessions, which consist of various types of therapy and AA-based meetings. There are occasional off-site activities including horse therapy and hikes. LISTENING TO SHARES is common. I witnessed various levels of staff preparedness. Taking attendance and dealing with paper appointment reminders can take significant time. There are three meals per day, and clients are served in two shifts. I heard clients share that the food is good if high in calories. Breakfast includes a daily scramble with various ingredients and there are sometimes short-order items; clients can also have instant oatmeal, smoothies, yogurt, fresh fruit, toast, coffee, fountain drinks, tea. Lunch and dinner are served hot and usually contain meat; salad is always present. Fare is generally American-grilled salmon, sandwiches, ribs, grilled vegetables, nachos, chicken breasts, pork cuts, etc. Special diets are accommodated, often with tofu. I witnessed many closures and significant waits with the office and nursing. Clients are required to do chores daily, such as working as dishwashers in the kitchen with professional equipment for 45-90 minutes. Clients get one nicotine run per week, rare haircuts, access to laundry every 10-14 days, and unannounced urine tests and K-9 visits. In my time there, I perceived the client base to be predominantly white. I heard multiple mentions of Burning Man, "spirituality," Jerry Garcia (whose death in or around here spawns many rumors), Buddhist centers in Berkeley, temples in the woods, henna, travels to Asia, dharma recovery as Buddhist rather than Hindu. I witnessed many racially-implicated incidents, as well as white-male shares numerically dominating many sessions. Sometimes there are readings from the LGBT AA book; flags went up for Pride Month. I witnessed some clients being allowed to curse at others publicly. There are views of a valley, and deer walk through daily. There are significant hills and stairs. Many of the 12 acres are off-limits. There is a small gym. In summer, you can use the pool, but it can be closed by staff due to client behaviors. At times, there are not enough seats for clients. After five days with no device access, clients can use their phones and/or laptops from 6:30 am to 6:30 pm during free time. There are rules around vaping, smoking, device use, sleeping during sessions, but I witnessed a wide range of compliance, staff response, and staff breaking rules. Families can bring clients ONE bag ONE time per 30 days with various supplies, which are checked. Clients can order FIVE Amazon items per 30 days. Family or friends can visit every Saturday, and are expected to participate in some programming. I often felt very upset in this space.

Great Staff. Jay went above and beyond to get me situated at the most critical time in my life. If…read moreyou need to get your life in order I would not hesitate. The facilities and staff five stars in professionalism and they really have a genuine interest in recovering.

This recovery modality was suggested by a friend for my loved one…read more I was informed that inpatient rehab success rate is around 5% and most people don't say sober. Golden gate recovery integrates their clients into the community instantly doing step down system which really benefited my brother. He had been to about three rehabs with no success. I spoke with a guy Quinn and another Aiden who work here. Great experience and my brother has now been sober just over a year. Extremely grateful. It's funny because I went to a meeting with my brother when he got his one year chip and it's like this program has their own community/ fellowship. All the guys knew my brother and said hello and most of them previous clients. It was like these "ggr boys" were everywhere in the meeting. Just super cool idea for treatment

By far. the best (out of 7 total) rehab facilities I've ever been to. They actually do trauma…read moretherapy, and you get sessions with a licensed psychologist twice a week, in addition to your drug counselor. The very best therapists I have EVER worked with. And the best drug counselor I've ever had. I've been looking for therapy like this, and the answers I got at Olympia House, for 20 years. They are the most skilled, caring, and professional team of people I've ever worked with in mental health. I'm dual diagnosis, so I've been seeing professionals for my mental health for 25 years. Some of their curriculum is custom, developed in house by the psychologists there--you won't find tools like these anywhere else. I have a custom designed "addictive system" I use every day to track where I am in my recovery and mental health. I use this not only to prevent relapses, but correct myself if I run off course, and this works not just for substance relapses but also things like depression, anxiety, and anger. Their website doesn't reflect this, but they take Kaiser Permanente insurance now. That's the only reason I was able to come here. I know reviews are inflated on the Internet, but please trust me, I swear with every fiber of my being and every ounce of integrity I have, this is likely the best rehab in California. If you have trauma, and most people do, or some form of PTSD, this is the place you should go. They also focus on finding meaning and purpose in life--and they will definitely help you with that. They also allow you to come back to the rehab twice a year for 2-3 days for free! They call it a "tune up". No one else I know of does this. There's also free group therapy for alumni (a process group led by one of the therapists there) once a week via Zoom. I would wake up many times in OH in disbelief that this place exists at all, and that I got to be a resident here. They've made an enormous difference in the outcome of my life.

The best rehab and therapy I've ever had done by real professionals and people that careread more

I am extremely thankful for the Avery Lane Recovery program. I was fortunate to have had a 90 day…read moretreatment program. It was my first and only residential program. I am sober 2.5 years. Avery Lane gave me to foundation for a healthy life of sobriety. Besides the delicious chef prepared meals, I loved my therapist, the counselors, and the staff. Learned great coping tools and modalities like tapping and brain-spotting A great place of healing and recovery. I recommend Avery Lane with highest of stars possible. Thanks, Mary M

Reasons to choose Avery Lane: -You want to unplug for…read more30-days (you get very minimal access to your phone here) -Michelin star worthy chefs (Linda & Sunshine) -great therapist (Joy) -select few exceptional staff (Tiffani) Reasons not to choose Avery Lane -disrespectful staff (most notably Manager Sarah, who would benefit from training in non-violent communication) -frequently broken appliances (during my two weeks, we went a week without an oven, the microwave, ice makers, toaster all broke) -mice infestation -poor case management follow through (I currently don't have money to buy a carton of milk because Sarah never mailed my disability paperwork, which I provided her in an addressed envelope).

My mom, Doris has been at South Marin Health and Wellness in Greenbrae for nearly 5 years, and I'm…read moreincredibly grateful for the care she's received. During COVID, she became very ill and was placed on hospice. After caring for her at home for 9 months, we were advised to find a long-term care facility. I briefly placed her at another facility in San Rafael, but knew within hours it wasn't the right fit. Finding South Marin was a turning point. My mom was diagnosed with terminal cancer, kidney failure, and dementia. The care, compassion, and respect she's received here have been exceptional. A special thank you to Kelly, the social worker, who is knowledgeable, supportive, and truly cares. Carina, the activities director, is also wonderful and brings so much kindness to the residents. All the nurses, assistants, and staff have been wonderful. I never imagined putting my mom in a SNF, but I feel very lucky she's at South Marin. As a former long-term care volunteer ombudsman, I also want to add some perspective. I've seen reviews mentioning delays in care. The reality is that staffing shortages are a widespread issue across the industry due to policy and funding challenges. That said, the staff here consistently do their best under difficult circumstances. Based on both my personal experience and professional background, I can confidently say South Marin Health and Wellness is a top-notch facility. Thanks team, I appreciate all of you!

My Mother has (unfortunately) needed rehab stays several times in the last few years at multiple…read morefacilities. South Marin is by far the best. Their PT (what she tends to need most) is terrific - the PT therapists seem to experience little turnover as the same individuals have provided PT for my mom over several stays. Despite being very busy, the social workers are also very helpful. And Dr. Susan Nguyen (the hospitalist there) is wonderful - caring, smart, and on it. Rehab isn't fun, the facilities are all really busy and frustrations are inevitable. But we will keep requesting South Marin when my Mom needs it b/c it's the best around.

My mother in law has been at this facility for over a month. Their "care" is anything but that…read more They wake her up at 6:30am and tell her someone will be back soon. HOURS go by. She is blind with a broken arm and very limited mobility. She needs assistance getting up and placed in a chair. They leave her there for hours not checking in on her. She has called my husband crying multiple times and he goes over there almost every day for hours to take care of her. At $800 a day the care should be exceptional. They took her arthritis cream away 3 times as it wasn't prescribed. It's an over the counter cream that helps with her pain and they take it away! Horrendous all the way around.

Our family was lucky to hear about Tiburon Hills Care Center from an affiliated rehabilitation…read morefacility when it became obvious that what our mother needed in the final weeks of her life was not rehabilitation, but top-notch hospice care in a quiet, restful setting. She was assigned a private room with a view of rolling hills and a flock of wild turkeys and the occasional deer that roamed the grounds. All of the nursing and medical staff who attended Mom were clearly well trained and treated her in a dignified and compassionate manner. The staff were happy to accommodate our mother's wish to spend her last days surrounded by family, making her own choices of whether to participate in scheduled social activities. She enjoyed the food and when she or family members asked for little extras from the kitchen, the answer was always yes. We were all made to feel completely welcome and comfortable during Mom's stay, and at the end of her life the staff offered us lots of kind support. I strongly recommend Tiburon Hills to anyone seeking expert and humane care in a setting as beautiful as anything Marin County has to offer.

I cannot say enough about the exceptional care I received here at Petaluma Post Acute Rehab!! I…read morewould definitely give them 10 stars. The care here is exceptional. Every person I dealt with, from the people who clean the rooms to the CNA's to the Nurses and to the Administration treated me with the utmost respect and were dedicated to my well being and to my recovery from a serious emergency operation to my L2-S1 lumbar spine that came close to causing permanent damage. Their attitudes were always cheerful and they all went out of their way to make my stay comfortable and pain free and always with a smile on their face. They were always there- day or night to help me. My training by the Occupational Therapists really prepared me to be able to transfer to my home and be safe. I live alone, and they helped figure out how to do my laundry, how to cook, and how to shower on my own. Spinal cord surgery has its challenges when healing and they dealt with them exceptionally well. I am not allowed to Bend, Lift (more than 5 lbs( or Twist (BLT) They taught me how to function at home alone without doing any of those. It has been a safe and easy transition thanks to them. The incredible training and support of the Physical Therapy team and especially Caleb was top notch and extremely professional. When I arrived at Petaluma Post Acute Rehab, I could barely walk. I was unsteady and weak. With their extraordinary care and attention I was able to leave walking over 2 miles a day with certainty and safely. I really had to learn to walk again and through their knowledge and support I was able to make progress quickly. The food was also good and healthy. I was able to get snacks between meals and when I started to be more active and walking more I was able to get some extra when I needed it. I was amazed that the food was that good in a hospital like setting. The Nurses were of the very highest quality. They took exceptional care of me. They went out of their way to explain all the medications I was. on and made sure that my pain level was always managed. They were always there for me 24 hours a day with their warm and caring presence. They supported my when I wanted to get off the heavy Narcotics I was on and made that a painless transition. After such a major operation on my spinal cord, I felt very vulnerable and the care I was given totally made me feel so safe and so cared for. The Administrator Haley McLaughlin is one of the most professional and sweetest hard working, caring people I have ever met in the HealthCare field. She is a total professional and her energy and smile and caring lift you up every time you see her! She made sure I had everything I needed and encouraged me all the time! The Head Of Admissions- Nick was equally caring and attentive and even made sure I got home when my ride bailed on me. He is also helping me get a friend transferred there. I am now safely at home, living on my own and healing beautifully. I will never forget my stay there and all the incredible people who took the very best care of me. If you need to go to a facility like this I can tell you that there is absolutely none better! I thank them all with all of my heart!! I have read the negative remarks and would comment that none of that is now occurring and are from several years ago.

I broke my hip and needed both operation and extensive rehabilitation...I had to re- learn how to…read morewalk. I chose Petaluma Post-Acute Rehabilitation because it was close to my home in Rohnert Park. I have been in Rehab before for other medical reasons, but have never experienced the quality of care that I received at PPAR. From the admin staff to the nursing staff to the physical and occupational therapy teams to all their associate staff, they treated each patient with a personal interest in their well-being. Whst's more, they were always available 24/7 to meet your every need. I have never experienced the quality of care as I received at Petaluma Post-Acute Rehabilitation. Obviously, I highly recommend both the establishment and the totality of its staff should you ever require the many types of post-acute services they provide.

My dad was placed here after the hospital for physical therapy and recover from his hip surgery. He…read morewas at ridgeway for about a month. The nurses that worked with my father were very nice to me and reassuring through one of the hardest times of my life. I would like to special mention Brenda who seemed always available to talk even after hours. She picked up all my phone calls in the late evening and helped. The physical therapy team were extremely nice and patient with my father through this whole process. I would say our time at ridgeway was successful. It could use a little redecoration but the people are what make Ridgeway a good place.

My grandfather spent 3 weeks here post surgery. Staff was delightful to work with, professional,…read morecourteous, and very helpful. The whole onboarding process was a breeze, thanks to the wonderful admissions coordinator. Both the nurses and nurses assistants were top notch to work with, my grandfather said he felt like he was on vacation. Overall cleanliness and tidiness was up to par across the board. I would absolutely recommend a friend or other family member to this facility!