over priced pool company. The worst techs that do not…read moreknow how to fully do their work and half ass the work and diagnosi. I definitely would recommend another pool company. The service lady is very rude and thinks she knows it all. in fact, she's wrong. O had past issues with them servicing my pool when it has a equipment problem. Until, they can make a difference I will not be a customer anymore.

My experience with Pride has been positive for the most part. I live in South Carolina. I am…read morepleased with the construction of my pool and with the service post construction by Charity, Ryan and Corey. Alex, the owner, is a good person and we worked out issues that arose from interactions with subs and my towns building department. I would recommend using Pride in any place it is licensed. My only caution to you as customers is to understand permit and inspections required and who is doing what so you don't wind up not having a CO from your town. Pride gave up its license in South Carolina and post completion it was left to me to resolve final inspections and approvals. it was not fun. I still use Pride for maintenance.

I've worked for a few pool companies on Hilton head and Bill Rihn is by far the most (and only)…read morehonest boss I've seen there. Every company has a guy that doesnt quite do the best job but at least bill will make it right if that happens.

I previously reviewed their terrible service but have to add that they tried to cheat us, too --…read morethey kept sending us bills that charged for weekly service even though they just didn't show up. Finally we fired them. A couple of weeks after that, they sent us another bill!!!! They can't expect to get paid when they don't provide the service.

I love my pool from Architectural Pools. I bought a beach house in Tybee Island last year & knew…read morenothing about in- ground pools. Demetre was very patient with me & took over the back yard getting permits, staking out the location of the pool. From beginning to end it was a wonderful experience. He came out this year after the hurricane to check on it & put in a heater. I love it so much I will use it year round. The salt level was too high & my pool cleaning people did not adjust it. So I'm glad Demetre came out. I now consider him a friend.

Worst customer service experience I've ever had from any company. After getting an estimate done,…read morewas told to call back ASAP to get my name on the list for next year. After calling for 4 days, they finally got back with me. They picked up my deposit, and never sent me a contract. They even cashed the deposit the day after picking it up. After calling 7 more times to get my contract, or an update, I was finally contacted by the Project Manager. Never should have come to that. Then the person I was supposed to be dealing with calls later that day and acted like she was shocked no one sent a contract. Even drove 20 miles to their "location" (from their website), and it wasn't there. Be very cautious about using this company. I wouldn't recommend it. One of the 5-star reviews on Google have pictures from the manufacturer's website (not their pool as claimed), and two other 5-star reviews on Google, I know for a fact, are from employees.

Let me start by saying this is not our first time installing a pool. We built one in 2018, so we…read morehave a good understanding of what a normal timeline and process should look like. Our inground liner pool construction started the first week of September 2026, and the pool is still not finished. Communication has been poor since day one. Responses to questions about timelines, issues, or updates have been extremely delayed. During the build, the wrong lights and stairs were ordered. The replacement lights still have not arrived, and we ended up accepting the wrong color stairs simply because we didn't want to wait any longer. Shortly after the pool was filled the first time, the wall caved in at four different areas. It took weeks of back-and-forth with Justin (contractor), John (sales rep), and the owner before someone came out to address it, and initially they insisted the issue was not their fault. After that, four leaks were discovered in the liner. Again, it took weeks of communication before someone came out to "fix" them. Now that the pump has finally been turned on, we can clearly see the pool is still leaking, which indicates the problem is not just the liner but possibly the plumbing or pump as well. We are now waiting--again--for the leak technician to come back later this week. Considering how long this project has been dragging on, this installation and its issues should be treated as a top priority. Instead, it has felt like an afterthought while other projects move ahead. We haven't even mentioned the shoddy concrete work. At this point we will likely just live with it as it is, but the quality of the work is disappointing. At this point we truly regret choosing this company and cannot recommend them based on our experience. No stars!

We have a backyard pool under construction with Jack and Justin heading up the team. They are…read moreresponsive and "hands on " builder. Their subs are hard working and skilled . While they have several pools under construction including two in our Sommerville neighborhood they make you feel like you are the only one! Can't wait to see the finished product.

We called about our pump not working and Mr. Ford was able to come within the hour. He fixed the…read moreproblem (electrical) and was professional, fair and responsive. He communicated the problems clearly and the pricing of the repair was fair. Wed highly recommend.

Can't say enough about Kenny. Excellent communicator and outstanding service. Highly recommend!!read more

Freddy was excellent. Responsive, informative and a pleasure to work with. We had a pump problem…read moreand he was able to get everything done above and beyond including getting parts within a day. We are so glad we found him.

Great people. Reliable and thorough. They run an old fashioned business, they tell you what they…read moreare going to do and then they do it. Some of the least expensive prices on the island and they take pride in their work!!

Our primary bath remodel experience with Beach House Construction was a nightmare. After signing…read morethe contract I told Paul Ballard that I believed a permit was needed and he got very agitated. Turns out the company is not licensed to do plumbing or electric, so he pulled a permit under the name of Hackett Construction that we never met and did none of the work. Things just got worse from there. Paul does not monitor or take responsibility for the quality of his subcontractor's work. We had to point out many issues, including the shower valve and ventilation fans that were installed incorrectly. The quality of the work, particularly the painting, is poor. And he will try to charge you for his mistakes.

Paul & his team are awesome. They were ready to start the job promptly, they were there in the…read moremorning before I left for work, the team were very respectful to my mom, they left the house clean we appreciated that. There's nothing like seeing construction dust everywhere and on everything. The pricing was reasonable/affordable. I highly recommend this company for your repair needs. Out of all the other contractors, he stayed in touch. Some either didn't show up or never gave an estimate, and I would still be waiting. Call him today for an estimate you will not be disappointed.

We interviewed for pool companies and decided to work with West Bay. It was a great decision! Our…read morepool and decking came out great. The communication with my wife and I was excellent. There are many steps in building a pool and involve several vendors to coordinate. Jonathan made all of this very easy for us and reminded us promptly when to have things done. When comparing to other pool companies and friends that have built one, our experience was a lot better!

Jonathon was a pleasure to work with as he provided terrific ideas and honest feedback to our…read morethoughts. The overall experience was terrific from interview to design /selections to construction, finishing and educating us on the pool's functionality. Jonathon also provided us with great references for supporting functions. We are thrilled with how the pool turned out and would highly recommend West Bay Pools!