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    Liv Security & AV

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Liv Security & AV

    Home theater calibration

    Home theater installation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    TV mounting

    Liv Security & AV Photos

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    2 years ago

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    Vivint

    Vivint

    (15 reviews)

    USF

    I've been shopping for home security for my rental properties for several months. I've looked at…read moreevery option and company that services Tampa Bay for my needs. Vivint was the best option for several reasons. Sales/phone support was nearly 5 stars. Connor and Brandon are an excellent part of this process. They did have a dud, but this happens with every company. I really liked that I don't need internet to monitor the home. It works off cell service or wifi. The failure came on the day of installation, and it was super annoying! I confirmed appointments online and morning of installation. I then called inside of the install window to narrow down a time. It was during this call that it all started to unravel. I was told the time, but then said they needed more signatures before installation. This should have been addressed in the dozens of conversations that I've had over two months before setting this date. That's the second issue. The first issue that brought me to canceling the service all together is not having all the paperwork gone over and addressed before appointment or during the confirmation calls and emails. Not the day of and 1.5 hrs before. Bottomline: they still offer great plans, but they fumbled on the 1 yard line, which ultimately left them with no sale and me wasting my day waiting on them and yes, I do recommend, as long as you're aware of every detail.

    I had an extremely disappointing experience with Vivint and would strongly advise others to think…read moretwice before signing up. From the very beginning, their sales tactics were pushy and unprofessional. The salesperson was more focused on closing a deal than actually listening to my needs or explaining the system honestly. It felt rushed, misleading, and uncomfortable. Once installed, the issues only got worse. The products are wildly overpriced for what you get, and the customer service is even worse. Trying to get help or accountability from their team was frustrating and unproductive. The most concerning part of my experience was when an unauthorized individual was able to enter my home and invade my privacy using the very equipment Vivint installed. This is completely unacceptable for a company that claims to provide security. When I raised this serious issue, the senior representative I spoke with after 8 hours on the phone with employees that refused to transfer me or provide employee IDs, showed little to no concern. The response? A half-assed apology and no real action taken to address what happened. That was the final straw for me. I canceled my service and couldn't be happier to be done with them. If you value your safety, privacy, and money--beware and steer clear. This company is more interested in profits than protecting its customers. *Lawsuit incoming*

    Liv Security & AV - securitysystems - Updated May 2026

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