Camera off line. If you are not at home they are of no help. Why should I have the service. I…read morecan't climb a ladder to fix it. And Vivant will not send any one. Home security at it's worse. !!!!!!!!!!!!!!!!!!!!!!!!WISH I WOULD HAVE READ THE REVIEWS!!!!!!!!!!!!!!!!!

I had an extremely disappointing experience with Vivint and would strongly advise others to think…read moretwice before signing up. From the very beginning, their sales tactics were pushy and unprofessional. The salesperson was more focused on closing a deal than actually listening to my needs or explaining the system honestly. It felt rushed, misleading, and uncomfortable. Once installed, the issues only got worse. The products are wildly overpriced for what you get, and the customer service is even worse. Trying to get help or accountability from their team was frustrating and unproductive. The most concerning part of my experience was when an unauthorized individual was able to enter my home and invade my privacy using the very equipment Vivint installed. This is completely unacceptable for a company that claims to provide security. When I raised this serious issue, the senior representative I spoke with after 8 hours on the phone with employees that refused to transfer me or provide employee IDs, showed little to no concern. The response? A half-assed apology and no real action taken to address what happened. That was the final straw for me. I canceled my service and couldn't be happier to be done with them. If you value your safety, privacy, and money--beware and steer clear. This company is more interested in profits than protecting its customers. *Lawsuit incoming*

I am extremely disappointed that ADT chose to partner with Google. I do not like the Google Nest…read moresystem at all. It consistently fails to record or capture important footage. For example, it rarely detects the raccoons on my porch or the commotion coming from my neighbor's property, while another camera I own captures all of the activity without any issues. I also have serious concerns about the reliability of Google Nest because it appears that footage is missing or being deleted. This has caused me to lose confidence in the system. Had ADT disclosed that its security system relied on a partnership with Google Nest, I would never have purchased your services. I expected a dependable security system, but my experience has been extremely frustrating and disappointing.

ADT is so bad with customer service; it's scary! We bought a house that once had ADT equipment. We…read morehad a sales person come out; it was difficult to get him to leave. he provided a ridiculous price quote. We have ZERO interest in ADT. Yet the company continuously calls and emails us, even sending a rep to our house again without an appointment. No wonder they have an abysmal rating of 1.2 with over 100 reviews. Stay clear and let's see them go out of business as they deserve.

I wish I would have read these reviews before getting into a contract with brinks. A security…read morecompany that sends door to door representatives into senior citizens communities to decieve the residents. Great job Brinks. I think we need protection from you. You deserve a 0 rating. Unfortunately leaving poor reviews don't seem to bother brinks but be sure I will go on the community Facebook page and hopefully I can stop at least 1 person from getting conned.

Let me tell you a little about this company. They target people using Skyline Security. I am so…read moretired of a company that has come to your home and try to sell you something you don't need or want. I have been with ADT since 2007, and I'm very happy with what I get for my money. Fun thing is the whole time he never knew he was on camera. The last guy that tried this shit on me I turned the video, and interaction in to ADT Law department to try and get something done. I am doing the same thing with this guy. To make things simple.....If they show up on your Doorstep first get a picture of their ID then call the Attorney General that's the only way these companies will STOP.

Our contact was Glenn and his essential qualities of an effective salesman are: (1) personality (2)…read morecheerful disposition (3) mental ingredients (4) courtesy (5) patience and perseverance and (6) complete knowledge about the self, product, company and the customer! Synergy is a amazing and fabulous company. We are so happy with the complete one stop for all our needs for our new home.

f you want to pay for a monitoring service and NOT have your home being monitored then go with…read moresynergy!!!! Who knows how many months I went without being monitored!!!!! We only found out when the babysitter set off the alarm and nobody called and the police never showed!!!! I have NEVER written a bad review but I must share my experience with Synergy. My HOME, my possessions, most importantly my family was not being monitored. Of course there is no way to tell for how long. I have had them for about seven years. I called and was told it would be between $350-500 to have someone come out to perhaps upgrade the system. I was LIvId! Nobody called or emailed or sent us a letter to let us know this happened. Needless to say we told them we were done. Apparently we were suppose to send in a formal email and we didn't . So now they want their money for the past four months. Don't care we weren't getting monitored. Wouldn't drop it even though we were no longer being monitored by them. Now have turned it over to collections for there $130 that we owe them for a service we were NOT receiving . Manager can't speak to me about it anymore because it is with collections but they say that they don't do business that way so I must have been notified about an upgrade....NOPE!!!! NEVER NOTIFIED!!!! Would be fine paying for a bad service paying for NO service at ALL is UNACCEPTABLE!!!!!!

I wanted to take a moment to recognize Lu for her outstanding customer service. I had been waiting…read moreon some work to be completed for quite some time, and she took the time to listen to my concerns and make sure I was connected with the right people to get the issue resolved. What really stood out was that every time I called, she remembered my name and was always professional, friendly, and willing to help. It's rare to find someone who provides that level of personalized service. We often hear about negative experiences, but it's just as important to acknowledge the positive ones. Lu went above and beyond, and I truly appreciate all of her assistance. Thank you, Lu!

I came with issues of a file cabinet lock with a broken-off key inside, and a e-bike battery case…read morelock. They extracted the broken key in under a minute, and advised me on alternatives for the bike battery case. I have been here before, and will return. They have good counter service. I have not used their home service.

Amazing family owned company that's been serving Tampa Bay for decades. Awesome service and great…read morevalue for the price. I would highly recommend to anyone looking for audio/video, security, and networking solutions for your home! I believe they also do commercial.

I just had a very positive experience with Sheppard Security. I had have been a customer of theirs…read morefor 10 years. Three years ago I lost my husband of almost 58 years. I live in a single family home. I am 82 year old and handicapped. After my husband's passing I had Sheppard Security install a camera near my front door as I was getting groceries delivered but they would not always ring my doorbell as I instructed in my delivery instructions. Also, sometimes I had strangers come to my house. Last Sunday at 6:30 P.M. I had two men come to my door but I did not recognize them so I did not answer my door. They started walking back and forth and keep ringing my doorbell. Then they went to my hose in front of my master bedroom window and turn it on. At that point I called 911. I spoke to an officer and told him of my situation and he said he would send an Officer to my home. Meanwhile one man stayed in front of my home and I lost sight of the other man. They had a SUV parked in front of my home with both passenger doors open and the hatch open. They were here for at least 20 minutes and I asked the officer on the phone at 911 when somebody was going to help me. He then told me that nobody could come because they were taking care of more serious problems then mine. Those two men were here at least 40 minutes. They finally left. On Monday I called Sheppard Security and talked to Joe their IT man. I told Joe I would like to have 4 more cameras installed around my home. On Sunday I was really scared because I could not tell where the second man was during the time they were here. I spoke to Jim the owner of Sheppard Security on Wednesday and he told me that the Cameras had been ordered and that he would make sure that the Cameras would be installed quickly. Friday morning Joe and another technician came and up dated my old camera and installed 4 new Cameras. They worked quickly and made sure that all five cameras were wired in and adjusted them so that I can see the 4 sides of my home. They also made sure that everything was clean after installing all of the new wiring. They were here for several hours. If I could I would give Sheppard Security, Jim the owner and Joe and the other Technician 20 stars. In this day and age it is nice to find a Company and their staff who takes pride in their workmanship and treats their customers with respect. They make you feel they have your back and that you are important to them. I think you can only get this kind of service from a family owned company.

Carl has done our AV upgrades for years now. We recently moved and Carl handled all my electronics…read moreprojects - security system, hanging TVs, surround sound... all of the things. I'm so thankful to have him as a resource. He is always on time, extremely thorough, very careful and tidy, and knows his stuff. He's super honest and straightforward- I've wanted to buy items that he talked me out of if they are redundant or not necessary, saving me money. And he's just a really nice guy. I can't recommend him enough.

Carl is amazing! Plain and simple. The guy gets it done! He comes in a van full of supplies and get…read morethe job done. He came by for two service calls. One to install a 75" TV on a mount and hiding the wires behind the wall and to mount my 2 Sonos speakers in corners of our house. He came back a few days later to install a Sonos sound bar. Here's an example how he's good and thinks out of the box. I bought the suggested Sonos sound bar mount but he suggested using his since the sound bar can move with the TV once we swivel it. If he used the Sonos mount, it was stay on the wall. He also suggested using the supplied HDMI cord Sonos supplied versus the 3rd party I got from Amazon. He's amazing, efficient and I hope we can use him in the future! Thanks Carl!

The camera and alarm installation was smooth. Great communication and answered all of my question…read more Highly recommend

Scammy and deceptive. Jodennis and his crew showed up at our door unsolicited telling us…read moreimmediately that he wasn't trying to sell us something (he was). They are NOT directly with ADT. They are a third party. We recently purchased our home. He said that our real estate company paid for the installation and the equipment. Our realtor had no idea about this deal, when we later asked them about it. He got us on the hook for a 36-month contract and was rushing to get a technician out to do the install the same day. After looking at the contract and seeing some inconsistencies that set off red flags, as well as poor online reviews, we decided to cancel. The number listed on the contract to cancel sent us to ADT and they couldn't help us. We got back in contact with the dealer and were able to cancel, but they did not send the cancellation in writing (another red flag). Overall, it was a shady experience and we are glad we cancelled before we owed a ton of money. DO NOT LET THESE PEOPLE IN YOUR HOME.