We've gone there for years to have our dogs groomed. The last few times they've butchered my dog's…read moreears- choppy and scraggly. This time he tried to say it was because of matting- they got matted because of how they were cut last time. Hey also took our other dog to the vet because he was limping- not bleeding, not crying, but favoring a leg. He's old! He gets stiff when he's been sitting. They could have called before taking him, but they said "Well our policy says if it's urgent we take them immediately." That was not urgent! So they removed him from the store, had who knows what person transport him, and took him to an unknown vet because he's old and has a stiff leg. Never again!

I hated my experience here , I took my maltipoo here to get a trim and let all of his hair be…read moreout.Unfortunately I come to pick him up and all of his hair is gone LITERALLY GONE. I ask her wtf happened to him this isn't what I asked for . one lady says we'll we did call someone to tell what happened n didn't call anyone . no one phone has rang but do not come here bc of horrible communication and even more problems now I will have to drive to pearland or Houston just bc this location is horrible .

Just got my tiny little Maltese! He's so sweet! This was a great experience. I'm very pleased!read more

This is my second time purchasing a Yorkie from Jon and Jimmie, and the experience is always a…read moregreat one. I purchased "Knuckles" from Jimmie over Memorial Day weekend. I've taken him to the vet and he has a great bill of health. Thank you so much for providing our family with another great pup! We named him Thanos :)

This place is awesome. Finally started me a saltwater tank and saw that this place was close to…read morewhere I live so I decided to go and get me clean up crew for me startup. When I walked in I was greeted right away and so I told the guy who helped what I was looking for and what I was doing. He gave me some advice and added some suggestions which was helpful. They also have a large variety of fish and decorative item for your fish tank and I was told if they didn't have it in store then they can get it

As a first-time customer and a single mom veteran, I wanted to share a more detailed experience…read more During my visit, I purchased basic starter items and supplies, and my total came close to $300. At checkout, I was informed that purchases of this size do not qualify for a veteran discount, which was unexpected and not clearly communicated beforehand. The store environment is clean, organized, and very nice visually, making it a pleasant place to browse. However, the pricing on many essential items--particularly beginner supplies and fish--seems noticeably higher compared to other local options. For someone just starting out, the cost can add up quickly without clear value advantages. It would be helpful if the store provided more transparency around discount policies and offered better pricing or starter bundles for beginners. While the shopping experience itself is positive, the overall value for the price paid may not meet expectations for budget-conscious customers.

I bought 3 sets of 4 tetras and a elephant ear betta on 03/22/24 (03/24/24 todays date)and 1 died…read moreno biggie just exchange it at the store right. I have the receipt. Everything should be easy Peezy WRONG! After cleaning up my dog's accident I spoke to the cashier about exchanging my dead fish. She said she needed the water from my tank and I was confused? I have the fish and receipt what does the water come into play. All my other fish are alive and thriving as they should it's been 2 days. She told me that's was policy and it just was confusing I can see if it was a week but no 2 days is ridiculous. I called customer service they were no help but again it states "In a properly established habitat, Petco guarantees freshwater aquatic life for 30 days from the date of purchase. A receipt is required, and a water sample is recommended for all refunds or exchanges. Ask a store partner for details. There is no guarantee for saltwater aquatic life, which have unique requirements and are very delicate. If you experience a loss of your marine fish, freshwater fish, invertebrates, or live plants that was purchased online at petco.com within 7 days of delivery please contact Customer Service at 1-877-738-6742 Recommended vs Required ...

Know what you are buying and who you are buying it from…read more 1-877-738 6742 customerrelations@petco.com First and foremost, the national ferret vendor had placed a hold on ferrets and requested Petco stores quarantine them to watch for signs of distemper. My boss thought she knew better than Petco and the vendor so to get around the black out, she sold the ferret as a cockateil so she wouldn't get caught. If you have bought a ferret in the last 30 days, it may have distemper and has not had its rabies shots either. And if the fish lights are off, and the aquatics specialist is not there, THEY ARE LYING TO TO YOU. They just don't want to help you. Call corporate. Photos are not in order but are as follows ( things have been removed if they have an innocent person's name mentioned. 1) day one and two of crickets not being cleaned. crickets let off a gas that kills other crickets so if you wonder why half are dead before you get home, thats why. 2) animals with no food or water 3) Hamsters stress and die very easily. Petco recommends they be place in our wellness room and given electrolytes and probiotic for 48 before being placed on the floor. They do not do this which results in hamsters getting wet tail and dying within a week. 4) strange liquid on the floor after my day off 5) rat droppings and eating bags . It took 3 months to get it under control and i was told to tape bags that were eaten and to clean cat furniture they were nesting in. I refused. 6) six baby chameleons improperly housed all died 7) visible rat snap traps and Are reachable by customers and children. These have since been removed after I complained to the DM 9) failure to thrive bearded dragon left to die rather than put down. it suffered for weeks before it starved to death. 10) employee hold till payday area. Things on sale that you could buy that they hold back for weeks until they can afford it or the price goes down. 12) third day of spider molt and a filthy reptile cart 13) three day old dishes in Wellness number 14 ) Mahesh my district manager being made aware animals were not being fed 15 ) boss never called to get alarm codes for herself or others so she just had everyone use mine for 5 months 16) had a man ( no names but i hope he sees this, i will be a witness for you of you decide to report it to TWC) working for us for over a month without being hired, supposed to be being paid under table but she didn't even pay him so he hasn't worked at the store in 6 months but she won't fire him because she's afraid she'll be reported ( You know who you are, they are working out a way to fire you and not get a fine) 18) times my boss left early without asking leaving us short handed on important days like vetco. 19) pallets not placed 3 ft away from electrical equipment. Fire marshall would have a field day

100% recommended. I have been client for 2 years and always…read morecome back to home with the best advice.

Fabulous family owned store that has great response, courteous greetings, and great carry outs.read more

We love the Sienna location! They remember our pups names even we shop without them. We never…read morereally compared prices with other stores but they are equal or lesser priced but not more. With the rewards program, definately cheaper. We've had at least 12 grooming there and NEVER had a bad experience. We love that place!​

This is still a solid winner- it's the discount nail trim days for me! I don't really buy food for…read moremy dog here but I will snag the occasional treat or toy. And they run pet clinics regularly which is great as well. Glad to have them so close to home!!