My son has been participating in feeding therapy for a year now. We are blessed to be able to take…read moreadvantage of the incredible expertise and mission of Flourish. When you have a kids with special needs, people like those that work at Flourish, seem like guardian angels. If you are looking for a program outside the hospital system that has the best interests for your child at heart and trained staff to deliver on maximizing their potential, call them. Tell them Cole sent you, my son.

Great services here, we needed speech therapy for my youngest. They were very consistent and…read morefocused in the sessions. Very helpful. Very kind. We would definitely recommend them if you're looking for speech therapy services.

This is my second time choosing NovaCare (at a family member's recommendation). Last time was a…read moreCrossFit torn ligament, this time was a fractured ankle... getting old sucks!) I've worked with Karen and Englebert - and they always are running around helping people! I'm clearly on the younger end of the spectrum of clients here, but it's awesome to see how much attention they give everyone. They're juggling a lot, with smiles on their faces. I'm glad I chose to come back for my ankle - they listen, they help, they care. They give exercises and suggestions, and make sure you're doing what is necessary. I mean, I *hope* I won't need to come back here in the future, but if I need a PT in the future, I know where I am calling first!

Therapist was wonderful, very professional. Unfortunately billing appears to purposely overcharge…read more One time I can see maybe a mistake, I was billed $331.50 when in fact I owed 0$ after the insurance adjustment and payment had been made from my flexible spending. When I called billing they said it was an error and would correct it. Very next visit the following month, I was charged $189.44 when again I in fact owed- 0$. This appears to be a pattern, I should not have to research and provide evidence after every visit. I will not be back.

Wow. I am surprised by all the negative reviews for Heartland. My experiences have not been like…read morewhat other reviews have shared. My Mom has had various health issues over the past year. In February, she had fallen a few times in a weekend and became very weak. After a brief stay in a hospital, the doctors determined she had come down with a UTI. The hospital recommended that she go to a skilled nursing facility for temporary care to build up her strength and allow her to recover from her illness. Hospitals don't give you a lot of time in finding a facility. In searching for a facility I needed one that was close in proximity to me. I came across Heartland. They provided me and my sister with a tour of the facility and explained their services. They have both semi-private and limited private rooms. They offer physical therapy, occupational therapy, speech therapy, nutritional staff, 24 hour nursing care and assistants, activities center and more. The facility was very clean and bright. Conveniently located on Dublin Granville Road across the street from La Scala restaurant. Lots of parking available for when you visit. I admitted my Mom to Heartland where she spent five weeks recovering. Her overall care was great. Mom even liked the food. She needed physical therapy, occupational therapy as well as speech therapy. The staff were very friendly, busy helping patients, listened to my questions or even concerns about my mom's care and therapies. Staff were always prompt to respond when my Mom used her call light. She received excellent nursing and treatment care. In fact, one of the underlying medical issues that my Mom had been struggling with for a long while, they were able to develop a treatment plan that has helped her control her condition. The various therapists worked closely with my mom to get her back to her normal self so that she could come back home. The reason I do not give them a five star is because of communications. I have not had to go through something like this before. Administration, nursing, therapy and social work staff would all listen and even engage family in helping come up with the best plan for my Mom. The challenge I had was that being unfamiliar with their processes as well as "who's who" that I needed to work with was frustrating at times. There were a number of different departments and services engaged, it was challenging knowing who I needed to work with for which services. As I became more familiar with the facility as well as talked with their admissions / customer service staff, I was better able to orient myself and then able to interact more efficiently and effectively. Right before my Mom was ready to come home, my sister fell and fractured her femur. She wanted to go to Heartland. So, when I was getting my mom discharged we were admitting my sister. My sisters experiences have been similar as my Moms, except she is a little more particular about their food. It's not home cooking, but still decent. Pleased by the progress my sister is making here. So, not only would I recommend the services here, we have had the occasion to use them for a second time.

The facility looks nice, but the care my husband received was not good. He was here until we could…read moreget him home for hospice care at home. It took a long time for the call light to be answered, this was one of the less severe things. The last weekend he was there (Nov. 2-3, 2019) he had an aide that was rude and abusive. She was frustrated that he was not eating his lunch (he was on full liquids) since he was tired and kept falling asleep. After a few times, she moved his bedside table with all his liquids (including his water) against the wall, out of his reach. He could not get out of bed, so he could not drink any of his lunch or his water. When I got there and asked him about it, he told me what had happened and also that the aide had slapped him in his private parts area. I did report this to the nurse; she came in and my husband explained what happened to her. She said she would take care of it. My husband had to be taken to the ER on Sunday night/Monday morning. Once there, I saw he had a bedsore on his back. The staff at Heartland was supposed to be checking him daily to make sure that the pressure bandage on his back was still there and he did not have a sore. Obviously the aide that slapped him had not checked him for several days. The pressure bandage was rolled up in the bedding that came with him from Heartland. I went back to Heartland to advise them of all of this; at the Monday morning staff meeting they had not been advised of the slapping situation by the Nurse. I don't know if the aide was fired or suspended, but she should not be working with people in this type of situation. I would never have anyone I care about go to this facility again, since we had this horrible care shortly before my husband passed away. No one deserves to be treated like this.