Our 20 month old loves this cafe. The play area is extensive and well maintained. They are very COVID19 aware, taking contact information in case of an outbreak and staff were constantly cleaning mats and poles while we were here. Very reassuring to see this business doing the right thing.
The huge slide is a bit hard on the rear when assisting a youngster down. Solo older kids 6+ wouldn't care, I'm sure. It makes me wish I was 20 years younger as I followed my toddler around the padded maze!
There is a seperate 'under 3's' section that my under 2 doesn't find overly interesting, as the climbing area is too difficult for her and even the small slide is too difficult a climb. In honesty, this was a poor design and should be redone at some stage. It doesn't count as a star loss though, as the usability of the rest of the huge play area means this is moot.
Coffee and food is very good quality, but usually a bit slow to come out when things get busy. They would be smart to reduce the huge menu and do fewer options more efficiently.
I have found the staff to be polite and accommodating. I see a poor review due to offence taken over being told to not drink bottled water bought in. This must be tricky to police as many kids use no- spill bottles that may well be filled before entering.
Places like this make their $ from selling munchies and drinks after the entrance fee is paid. While the staff member may have been gruff, visitors would be well advised to go with buying drinks and food and don't bring anything in. This will avoid conflict and is the right thing to do for the long term viability of these types of businesses.
So, any of my criticism is somewhat petty and largely irrelevant to enjoyment of the facility.
Be sure to ring and book, it's a popular place! read more