We have used Rachel's Big City Transportation several times to get to/from Logan Airport and to the…read moreBoston Cruise terminal. Each and every trip has been awesome. Beginning and ending a vacation can be stressful. But it doesn't have to be. Rachel's team is a well oiled machine. They pick you up and drop you off in your driveway. You get communications before you arrive at Logan, where they will pick you up, a picture of the vehicle and driver name. You can't imagine how wonderful it is to get off a plane, grab your luggage and just step outside the terminal to find a member of Rachel's team waiting for you. If you are thinking of doing it yourself here is a reason why you should not. We ran into a family on our vacation that drove to Logan and find the parking garages full. They had to valet their car without knowing where it was going. When they arrive at Logan after their flight, they have to go to the parking garage and find a valet. And then wait for the valet to go and get their car and bring it to them. Is that how you want your vacation to begin or end? You can trust Rachel and her team to take all that worry and stress away.

I've used Rachel's Big City Transportation three times and every time the service was excellent…read more They were there on time and every driver was professional and personable. I highly recommend them. If it were possible I'd give them 10 stars.

Do not use this service. They are dishonest and rude. I…read morebooked a 2-way trip to Logan and had to cancel the first leg but kept the second going back home. Chuck was angry when I canceled and said 'no one ever cancels a trip?!' What? Then I found out my credit card was already charged at the time of booking, not a hold. When I asked for the credit I was told I had to wait until the end of the month for a check!? When I received the check they deducted a 3.5% processing fee out of it because of their mistake charging me too early. That's not my problem for their bad business practice! I'm still waiting for the processing fee but doubt I'll get it back. He laughed at me when I asked for the processing fee back because it was only $10... unbelievable.

Eh. Too many variables…read more Honestly had no idea what this was costing me until after the drive and I was emailed the bill. I made the reservation less than a week in advance and they were able to accommodate which I appreciated. The gentleman was nice enough. It was a short one way from the Pier in Narragansett to The Newport Resort Cambria Hotel for a wedding party after a rehearsal dinner. The price was high but I was just relieved to be able to provide this service for our guests. I didn't want our guests to have to wait around so I opted out of Lyft or Uber for transportation. If I had gone with either service I could have saved myself $100s. They sent a 10 passenger Mercedes bus which fit everyone comfortably and got them home safely. I would just plan better next time.

I've used Sentinel for a few long distance trips (Rhode Island to Virginia) and short trips to…read moreLogan Airport as well. I've only ever had Tom as my driver. He is always prompt, professional, friendly, and courteous. The car is always spotless. My dog has also come with me on the long distance trips and they are extremely accommodating. The dispatch / people who make the reservations are also friendly, courteous, and professional. So glad that I found Sentinel! 100% recommend.

Always professional and friendly. Great service- helpful and…read moreknowledgeable. On time and beautiful vehicles that are always clean and well maintained

Shane let us down big time! We booked him to take 16 kids to their junior prom several months in…read moreadvance and he cancelled 1 day before the event! Needless to say, we could not find another limo on such short notice! He left a text saying that there was a death in his family. Didn't even try to call us! Didn't respond to our texts or phone calls either!! When I lost my mother, I was devastated but I managed to make a couple phone calls and tie up loose ends in my life! I can't imagine that a limo company would not have a back up plan in case of an emergency!! In my humble opinion, Shane cannot be trusted!

Great service. The owners really went above and beyond to make my day special. They literally…read morerolled out the red carpet. We used them for our wedding, but we can't wait to do a vineyard tour with them this summer!

Love services, very professional, on time , communication with clients on time , I will recommend .read more

I booked Austin transportation for 11 people to and from Logan airport. What a great experience it…read morewas from start to finish. The receptionist who I spoke to on the phone was so nice and helpful. I got a detailed email confirmation with all the flight times listed and exactly when the driver would be at my home/airport. On the travel days, I got a text from the driver introducing himself and letting me know the Time he would arrive. Drivers were both exactly on time. We were picked up in a big brand new spacious van with plenty of room for 11people and all our luggage. The driver packed all of the luggage in the van for us. They had a cooler of ice cold waters and sodas for both drop off and pickup. We had two different drivers one to the airport and another from the airport. Both were EXCELLENT! Very friendly, very accommodating, on time, and they were excellent drivers. They both asked if we were comfortable, if the ac was at a good level, what type of music we wanted. They just made us feel so comfortable. Absolutely wonderful experience. I am so happy I found this company because I have used many others in the past and none of them compare to the excellence of Austin. I definitely recommend this business and plan on using them for all my travel transportation needs.

We wanted a limo for our son and GF for his Senior Prom. His prom was held at Gillette and we did…read morenot want him to have to drive. Since they never had a limo ride, we thought it would be a great Graduation gift for both. The car we chose was beautiful. The peace of mind for us was worth it. The limo and chauffeur arrived on time and was very nice. Carlos really made them feel special, rolling out the red carpet- which we did not expect, and the evening was so special. The customer service when we called to book the limo was top-notch and very professional. If you are thinking about reserving a ride, limo or corporate, Rock Star Limo/ AOT Global has a large fleet of cars to choose from. Thanks again and thank you Carlos for a night to remember!

Rockstar Limo was perfect! Had two shuttles for my wedding and they were both very clean and well…read moremaintained. Drivers were amazing! Very thorough with all communications. Highly recommend!

Made our family trip to Logan airport easy and stress free. Sesyl was friendly, personable and…read morepleasant to chat with! Car ride was smooth. Will definitely use their service again.

The cars are nice, booking is easy, and the drivers are on time. So why only three stars? Their…read morepricing isn't very transparent if you call and get a quote (which is the base rate). Fuel is the cost of doing business when you run a car service. Just build into the price, no need to be so disingenuous by tacking it on after. I don't like the built in tip either--I prefer to choose it. But that's personal preference. It says recommended gratuity, but it's charged to your card. I suppose they would remove it, but who is going to do that unless there's a problem? They have also increased their prices dramatically in the past year. (Did you get an almost 20% raise this year? Yeah, me neither.) Two receipts, same route, about one year apart. Base Rate: $104.00 Recommended Gratuity: (18.000%) $18.72 Fuel Surcharge: (13.000%) $13.52 RI State Tax: (7.000%) $7.28 Airport Access Fee: $6.00 Total (USD): $149.52 Base Rate $123.50 Recommended Gratuity 18.000% $22.23 Fuel Surcharge 8.000% $9.88 Admin Fee 5.000% $6.18 RI State Tax 7.000% $8.65 PVD Access Fee $6.00 Total (USD): $176.44

We booked Ron for our wedding in April 2023 (I know, super late review!) and was blown away by his…read morecar, friendly service and willingness to make our day special! He has a lot of great ideas as a former photographer for really cool shots you can get with the car on your special day. Would book Princess Rolls any day! Thanks Ron!

We got married in Newport, Rhode Island and we were so lucky to have Ron Rotondo as our driver! He…read moreis very professional, kind, personable and classy! When working with Ron before the wedding, we would have wonderful conversations about planning the day. He had such great ideas with locations to take pictures and poses with the car. I knew that we made the right choice when we booked him from our very first conversation! Meeting Ron in person was a treat! He made you feel so important on your special day. He makes you feel like a princess! He helped with everything from the church ceremony to the reception. He made sure we were comfortable in the car. He had tissues, water, and an umbrella readily available! It was a hot day, so he shaded us for when we were waiting to take pictures with the photographer. He helped me hold my dress and he fixed my train whenever possible! He even took pictures with our permission and shared them with us the following day. He took great pictures by the way! He only does one wedding a day! Which relieves a lot of pressure for the married couple. If you need a one of a kind classic Rolls-Royce, you should definitely pick the Rolls- Royce in the garnet color with Ron! Ron serves all of Rhode Island and Southern Massachusetts! If you are having your wedding in those areas, you have to use Ron! You will not regret it!

Bills Transportation Service is my go to when traveling from Logan airport to Jamestown Rhode…read moreIsland. I find their hospitality, punctuality, driving expertise, and communication to be fantastic and wouldn't use another service. Highly recommended! A+ service!! Their price is also very reasonable.

Used Bill for a ride to Logan Monday morning. Outstanding service great price. Bill was very…read morepersonable and got us their on time. Even took a picture of the 4 of us at the airport. Bill is a keeper