Dr. Grant and Dr. Foster are good to work with and approach care well for your pets needs and…read moreissues. I would say that some techs may need some polishing of skills working with owners and their pets, which is why I give a rating of 4 out of 5. Front desk employees are great and attentive. Even though they don't work directly with the pets, you can tell they care as much as the Vets!

I called for an emergency visit for my ten year old cat. He is a VCA patient, but his original vet…read morewas in Atlanta. They got me in within an hour. My boy was not quite as sick as I thought, thank goodness. However, the veterinarian and the entire health center staff were absolutely wonderful. The center was bright and clean, and the staff was professional and kind. They gave me the medicine he needed, suggested a supplement for his teeth, and made us feel very welcome. I will be coming back for the dental cleaning they suggested. Yes, emergency vet care can be expensive. I do not feel like they price gouged me. It was a fair bill and frankly, well worth my peace of mind. My Salem boy has only been with me since March and I worry because I don't know his whole medical history.

Dr. Megan took care of our corgi, Sasha, for over 13 years. Sasha required complex care as she had…read moreliver disease, Cushing's disease, and finally lymphoma. In addition to medication and diagnostics, Megan understood Sasha's behavior and fearfulness. In the final months when Sasha was quite sick, Megan was readily available to make our girl more comfortable. She called us numerous times and really listened. She was very supportive. Our beautiful dog has been gone now for 3 months. Thanks for the great care she received! Because of that she was able to have a long and happy life.

I'm a HUGE fan of Dr. Megan. She took amazing care of my kitties when I lived in Toledo, and…read morehelped us through a very difficult time when our beloved Sly was going through Chronic Renal Failure. Wish I could find a vet like her in Chicago.

The best thing I've ever done as a dog owner is invest in this training program. We have two pups,…read moreone a lab rescue, Amelia (3yo) and a rott mix rescue, Emmett (2 to). Our lab rescue was easy to train ourselves, but when we rescued the second pup we struggled with obedience. Quickly, the new pup taught the other some bad habits and we had lost most of the control in our home. This is a moment where you can try to insist you know what to do and can handle the responsibility you took on by yourself, or you can wise up and admit that you aren't a professional dog trainer and ask for help. We chose the latter. We have busy lifestyles, three kids going on four. Lots of activities and a social lifestyle. We chose the two week board and train for our rott mix, Emmett. It was a major investment and one I wish we had made sooner. It has changed our lives. This isn't to say we didn't have work to do, because you learn quickly that training is an everyday process for the rest of your dog's life. The difference is that Emmett now has a strong foundation and we were empowered with the skills to work with them and reinforce good behavior. Meal times are no longer spent worrying about if the dogs are counter surfing, instead they are laying calmly in their place in another room. Meal times are regulated and calm. They no longer run us over trying to rush outside in the morning. They get to enjoy being dogs and trust us as their owners. I am forever grateful for Mark, Rodney and Mika as their trainers. If you're struggling over the price, I promise you the quality of life you will get in return will be worth every single penny. We have loved the group train classes and I'm actually sitting outside waiting for Saturday's class as I write this. When I walked in I thought the trainers would judge me for not having control. Instead they are truly committed to helping you. Their support through the process has been a god send and if they see you or your dog struggling, they jump to step in and support you. It has been truly one of the best, encouraging and supportive programs and far exceeded any expectations we could have had coming into it. 10/10 recommend.

Took my fur babe to the day training, had a great experience. Then a few months later decided to…read moreboard him for a week while we went out of town. Called a few days in and they said he was doing great. Came back to them saying he was sick most of the time and so incredibly sickly that we had to take him to an emergency vet. She gave us antibiotics and pain meds due to an open wound on his testicle from the cleaning solution they use to clean the kennels. Took over a week for him to be able to sit down without yelping. We spoke to Rodney and Rachel about it and they were quick to get us in and out and be done with it. They wrote us a check for the $130 vet visit, only to have the check BOUNCE AND HAVE MY BANK CHARGE ME A FEE. Absolutely ridiculous. How embarrasing for them. Now we don't feel safe leaving our babe and will bever be back.

Horrible place. My dog is blind because of their inadequate care..run away! Then when want to…read morequestion them how this can be they dont return calls and play the duck and hide game. Very unprofessional.

DO NOT GO HERE FOR AN EMERGENCY. This is NOT an animal hospital. If something goes wrong during…read moresurgery, they close at 7pm - no questions asked. They can't hold your dog overnight for observation, apparently!! What was a standard procedure KILLED my parent's dog. DO NOT GO HERE. AVOID AT ALL COSTS IF YOU LOVE YOUR PETS.

Secret Shopper Here!…read more I do this for a living, usually have to report back to a certain upper, but at this extent I feel the need to put it on Google and yelp reviews so that the community would be aware I had a very disappointing experience at this pet store, and I won't be returning. The biggest concern was the overall health of the animals. Several pets did not appear to be in the condition I would expect from a store that is supposed to prioritize animal welfare. It's heartbreaking to see living animals treated as inventory instead of being properly cared for. The staff was another major issue. They were unfriendly, dismissive, and seemed to have very little knowledge about the animals they were selling. I was given incorrect information about proper reptile lighting, which could seriously affect an animal's health if a new owner followed that advice. A pet store should be a reliable source of accurate husbandry information, not misinformation. Customer service was just as disappointing. It was difficult to get anyone's attention, and when I finally did, I felt like I was inconveniencing the employees. The manager was rude, unprofessional, and showed little interest in addressing concerns or helping resolve problems. The store also had very little inventory compared to what was advertised, making the trip a waste of time. To make matters worse, they refused to honor valid, unexpired coupons and provided inconsistent explanations as to why they wouldn't accept them. I also noticed products, including food and medications, that appeared to be expired or approaching expiration. That's unacceptable for products intended to keep pets healthy. Overall, this store needs significant improvement in employee training, customer service, inventory management, and its commitment to both animal welfare and the customers who trust them. Until those issues are addressed, I cannot recommend shopping here.

Love going there, very professional and the staff is always helpful. John runs a great business…read more Especially since it's hard competing against the big box stores. Will definitely be back.

I used to go to a vet on Airport Highway and every time I went I felt so uncomfortable, so my…read morefiance and I saw reviews for Westside Vet Hosp. There's nothing but raving reviews so we decided to switch all our animals. Dr. Albalakousy is AMAZING! We are 100% glad we switched and understand why there is no negative feedback! One of our kitties has a bad liver problem so we've been to Dr. A 3 times this year already. She's had to stay a week and then 2 check ups so far after. Chancy has been on 3 different meds daily, she needs to be force feed through a syringe multiple times a day, and now we have to give her an IV every other day. He made sure we knew what we were doing, were comfortable with what we had to do, and that we had everything we needed and then some. He takes great care of our animals and we feel like he REALLY cares. That's super important to us. And on top of that, he doesn't outrageously charge you! Just as an example of how he really cares: We were in an exam room but you can see right out into the waiting area and a dog walked in and immediately collapsed on the floor. Our cat has a problem but not a life and death problem, so he excused himself, and went to check on the dog. He carried her to the next exam room and started taking care of her immediately because she really needed the help. Now that is a vet that cares. He came back and apologized but why apologize for taking care of an animal more in need? It was great what he did and it made us feel better about how he treats the animals at the vet. :)

I was so glad to be recommended this vet office from one of my customers! They are the most…read morereasonable on prices and you can tell Dr. A cares about your pets!

My dog always left with her nails perfect, smelling great and happy. She's great with dogs and it's…read moreobvious she actually cares about her clients. I haven't been able to find someone as good since the move.

I think Buddy's haircut was perfect. he looks amazing Angie is very good with him and listened to…read morehow I wanted him cut. He smells wonderful too

We received a beautiful well trained puppy: potty, trained, crate, trained, and with many commands…read morelearned. This is a very experienced and helpful trainer.