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    Little Lotus

    5.0 (5 reviews)
    Closed 12:00 pm - 7:00 PM

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    Services - Little Lotus

    Holistic animal care

    Reiki

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    Companion Animal Medical Centre - Dr. Steffen and staff take excellent care of Princess Lia!

    Companion Animal Medical Centre

    (13 reviews)

    I wrote another 5 star review of Dr. Steffen and for some reason it(along with 22 others !) hasn't…read moreshown up on this page NOR has it counted towards "her"(notice that is in quotes because the 1 star review was NOT even her! Donna T. accidentally attributed it to the WRONG Vet practice!) Medical center incorrect 1 star review. So, I feel the need to write about a VERY recent experience that I had with Dr. Steffen and our 9year old Basset hound, Lily. About 2 weeks ago I got a phone call from my husband that Lily wasn't acting "right". Now, mind you,I was out of state and had been for over a month! He said she was barely moving around and not eating much. I freaked out and said "well,how long has this been going on (1 day) and did you take her to the vet (no)?" Mind you he called to tell me all of this on his lunch break and I went into a full PANIC. So, I IMMEDIATELY called Dr. Steffen's office told them what was happening and even though they were SWAMPED that day, they got Lily in to be seen WITHIN AN HOUR! Ten minutes after she was seen Dr. Steffen PERSONALLY called me LONG DISTANCE, to let me know what was going on with Lily. Turns out her arthritis was acting up and she was probably suffering from some separation anxiety! Lily had performed an agility course exam with very little problem,her heart,lungs,stomach,etc.were all fine as well! In fact we both agreed that Lily kinda pulled a "Kim Kardashian" as she is quite the diva , lol ! I cannot say enough good things about Dr. Steffen and her staff. They are ALL highly compassionate, professional and personal in their care of your furbabies. I completely trust them with the care of my "pets" and I highly recommend them for others as well!

    I had a very troubling experience with Dr. Gwendolyn Steffen and her clinic, and I want to share my…read morestory to help others make an informed decision. This was my first experience with a veterinarian, as Reese is my first dog, and it has been nothing short of disappointing. The issues began on around October 2023, when I arrived to drop off a fecal matter sample for Reese at the time Dr. Steffen had instructed. Despite it being business hours, she wasn't there. Just as I was leaving - she arrived, she made an offhand comment, "Of course, someone showed up as soon as I left." After a lengthy conversation about music, she mentioned that the computer system was down and told me not to worry about the fees. However, when I tried to schedule another appointment later, I was informed that I had an outstanding balance with late fees and interest, which I had never been told about. Despite updating my address multiple times, I never received a bill. Things took a turn for the worse during my visit on October 23, 2024. I brought Reese in for a sick exam, and Dr. Steffen recommended sedating her, which I agreed to. The appointment was at 11:15 AM, but Reese wasn't seen until just before 1:00 PM, leaving me waiting for over two hours without any updates. After the sedation, I was hit with a significant bill for services I never authorized, including laser and ozone treatments. When I voiced my concerns, Dr. Steffen was dismissive. It was especially alarming to see Reese leave the clinic in worse condition than when we arrived--she was walking on her back legs in a strange manner and had her tail tucked between her legs. The billing issues were compounded by Dr. Steffen's refusal to correct inaccuracies in Reese's medical records. She falsely documented that I had requested pain management for Reese, which I never did, and added condescending comments about me being a "financial loss" to the clinic, even suggesting I was seeking free services. This was simply untrue, as I have always paid for any services rendered. When I asked for these inaccuracies to be corrected, she refused. Throughout my time dealing with this clinic, I also experienced multiple instances of microaggressions and blatant racism. The most egregious was when Dr. Steffen asked me if I had been assaulted in the face because of the size of my lips--a deeply inappropriate and offensive comment. Additionally, when she prescribed pain medication for Reese, she repeatedly emphasized that it was "canine pain medicine." I don't understand why this would even need to be clarified at a vet's office; it felt like another condescending assumption about my knowledge. Additionally, Dr. Steffen frequently brought up her Black boyfriend in conversations, which came across as performative rather than relevant to Reese's care. On top of these concerns, I overheard staff talking negatively about Reese when they thought I couldn't hear. It contributed to an overall atmosphere of unprofessionalism and disrespect. Dr. Steffen would often mention that all of my calls were recorded whenever an issue arose, but when there was a dispute about something she said, she never referenced these recordings when it turned out she was incorrect. To address these issues formally, I have submitted a complaint to the Ohio Veterinary Medical Licensing Board. I strongly urge anyone considering this clinic to read all the one-star reviews on Google carefully--they are consistent with my experience and paint a concerning picture. This clinic's practices fall far short of the standard of care that pet owners deserve. I hope sharing my experience helps others avoid the same issues I encountered.

    Hunter PetCare

    Hunter PetCare

    (11 reviews)

    Good staff, nice people, but be aware heartworm prevention is twice as much if you buy it from…read moreHunter as opposed to buying it from Chewy. Not great for folks without credit cards or Internet access.

    I have only been to hunter pet care once for a nail clipping... the staff is very friendly and…read moreunder special circumstances (death in family/needing to travel last minute etc) they are willing to work with you and squeeze an appointment in short notice! ... (former review criticism: b/c it bothered me - the review by shauntae of 1 star should REALLY be disregarded b/c this is a regular vet office & groomer... you don't just show up with an injured animal to a regular vet office, especially if they have never seen your pet before... you need an emergency vet for that - and I'm certain the staff would have directed her to the emergency animal hospital in moraine that handles that just 30 minutes away. Someone that cares about their own pet and is responsible, would already have this type of information readily available for such instances. 24 hr MedVet Address: 2714 Springboro West Rd, Moraine, OH 45439 Phone: +1 937 293 2714 - emergency vet is 24 hrs and takes walk-ins. So, I give shauntae 1 star for her unfair review and her own irresponsibility!) B/c of my minimal contact with this location so far, I probably would have given 3 or 4 stars - but I'm giving 5 to make up for the previously mentioned irresponsible reviewer! That's like giving a pizza place 1 star b/c they don't serve hamburgers. Absolutely ridiculous.

    Little Lotus - reiki - Updated May 2026

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