If you need something quick, it's a good store. Otherwise, definitely steer clear during busy times (ornament premiere, etc). The July premiere was horrible...the layout they had was horrendous. The lines were wrapped in front of the ornaments and no one could hardly even shop. Today was a little better, mainly because there was only about 1/4 the people there. However, I waited in line for 25 mins only to learn that 2 of my items "couldn't be found". Seriously, did they not order them? They said they would call me when they found them. I don't live very close to the store so why should I need to come back? Because they "couldn't find them", I ask them to mail them to me. The lady at the register went and talked to Karen (I assume was the manager) and she came back and told me I'd be better off ordering them online. W O W!
#1 - great customer service and #2 - I don't think so!
When the lady rang up my order, she did something to the order and it whipped out the order. Karen couldn't figure out what happened so they finally rang it up again. Once I was in the car, I looked at the receipt and saw that they didn't honor my coupons. I ended up having to go back in and request my money. No one knew how to tell the lady to credit my money so she gave me the cash...no taxes so I still ended up getting ripped off. I know it's only the tax amount but if they did it to me, they'd do it to someone else...it all adds up!
That's okay, I went to Hohman's on 45th and not only was I able to get what the Apple "could t find", I was able to find more unique gift items and other ornaments. Almost $500 later, I'm thrilled I went to Hohman's. They have 3 times the selection and so many friendly people to help.
It was the first and LAST time I will give Little Green Apply my wish list and it's the LAST time I will give them my business. read more