While the business emphasizes that this incident occurred over four years ago, the passage of time…read moredoes not erase what happened to my child or the impact it had on our family. My daughter suffered a significant injury while under this daycare's care, including a large lump on her chin. What makes this even more troubling is that I was not properly informed about the injury when it happened. I only learned the extent of it later. After reviewing the available video footage and everything that followed, I remain convinced that the response did not match the seriousness of the situation. From my perspective, the footage showed my daughter being pushed and ending up injured. Regardless of the daycare's conclusions, a child was hurt while entrusted to their care. The business's response acknowledges that proper incident reporting procedures were not followed. That alone should concern any parent. When a child is injured, families deserve immediate communication, complete transparency, and meaningful accountability. A three-day suspension and additional training did not feel like an adequate response to an incident that resulted in a visible injury and emotional distress for my child. I removed her from the daycare immediately because I no longer felt confident in her safety there. This review is not about something that happened years ago. It is about how the situation was handled, the lack of accountability I experienced as a parent, and the lasting impact it had on my child. Parents place enormous trust in childcare providers. Once that trust is broken, it is not easily restored. I stand by my decision to leave and would not recommend this daycare.

This daycare is horrible the staff don't care about these children... This location hires just…read moreabout anyone without a background check before. We stop going there. I've talk previous employees and they have also confirmed this not a good daycare for children.. staff treat children very poorly. This daycare should be investigate all the staff to the director as well since see doesn't do anything about it. Thanks to this daycare I wont trust any other ones.

I had the pleasure of meeting Ms. Ericka and her staff. My daughter was cared for safely and the…read morestaff were very nice! Ms. Ericka is very professional and kind, my overall experience is a positive one!

worked here for about a month wouldnt recommend they pay tooooo low to be asking a grown woman like…read moremyself to put my phone in the office as if I'm in the one in school. Erica is a rude unprofessional classless lady. I laughed in her face a couple times because anybody can easily walk out this hell hole . There's never a consistent staff . She loves to antagonize on the walkie talkie . Hence the fact the kids can't be controlled . I am a teacher not a parent for $12 an hour nope! We change the kids diapers 6 times a day and she can't keep up with her bogus schedule . So when the parents complain about running out of supplies for their child we are the one to blame . I walked out and found something better never worth it . If anything that place should be shut down. I knew she was weird when I noticed the uneven lines eyebrows and mask.

Kids in Action has an excellent afterschool program. My daughter has been going there for the past…read moretwo school years. The Directors, teachers and staff are dedicated, super engaged, friendly, and focused on my child. The environment is safe and the energy is amazing there. Half of the time my daughter doesn't want to go home, which makes me believe she loves it, which makes me comfortable leaving her in their care.

The best words I can use to describe KIA are unorganized and dishonest. They are not transparent…read moreabout their pricing at all. Pricing isn't listed on their website or on any of their registration forms, unlike any other childcare program I've encountered. Why? Because they are dishonest. I inquired about Summer Camp pricing and was told $330/week. I decided against registering my child. They called me 3 weeks later and told me the price was $220/week and urged me to register my child for the KinderPrep class, which I did. Camp starts and my child is placed in the wrong age group for 3 weeks (which she did NOT enjoy) AND I've been charged $284/week instead of the price I signed up for. Communicated with the owners and I got apologies about the "miscommunication" but no rectification beyond "we'll wave the withdrawal fee". They simple don't care about anything but the money. No integrity or business etiquette whatsoever. Would NOT recommend. However, most of their teachers/counselors are sweet so I'll give 1/5 stars instead of 0.

As my daughter's financial assistance grant comes to an end, I wanted to take a moment to sincerely…read morethank everyone at the daycare for the love, care, and support they have shown my daughter. Knowing she was in a safe, nurturing, and positive environment each day gave me so much peace of mind as a parent. The staff has always been kind, patient, and attentive, and I truly appreciate the dedication they show to all of the children. My daughter has learned so much, made wonderful memories, and grown in so many ways during her time here. I am incredibly grateful for the opportunity our family was given through the financial assistance program, and I will always be thankful for the role this daycare played in my daughter's early development. Thank you for everything you do for children and families in our community. We will always look back on our experience with gratitude and appreciation. With heartfelt thanks, Taylor Smith

Our daughter has been going to crossroads elc since she was 12 weeks old and she has done so well…read morethere! They love the kids and take great care of them!

My son is no longer going to this daycare but I wrote this review in my notes the first day he ever…read moreattended so I could post a review when he was no longer attending because one of the directors gave me a bad impression. He was enrolled only January-March of 2020 while I was in nursing school. Before my son started daycare, I went a couple of times to ask about the daycare and one of the center directors (there's two of them, I believe) was nice at first. The first day that I dropped off my son, I thought it would be different. I thought that the director (Tameca) that day would be accommodating because obviously that was such a huge change that both my son and I were going through. I was in nursing school full time and he had never been in daycare before. When I got there, I asked Tameca if I could speak to her and she said "no, not right now" because she was talking to a teacher and I just thought that was so RUDE. I was so mad and it bothered me the rest of the day. I mean, you'd think your experience would be so much different on your sons first day of daycare. She could have taken some time to address my concerns but literally all she said "no, not right now" and continued talking to one of the other teachers. I dropped off my son and he was crying so much and I just felt so sad because I felt like our experience could have been so much better. Knowing that it was my sons first day in daycare, she could have allowed us both in the room and introduced us to the teachers (who I didn't even know or had ever met; I feel like it's important to KNOW who's going to be taking care of your child while you're away) and let him get a feel for it so that he could be comfortable. The way that everything happened was so abrupt and it just left a bad impression on me of the daycare. The only reason that I couldn't move him to another daycare is because I was on a waiting list at another center that I unfortunately was never able to enroll him into. If you drop off your kids early in the morning between the hours of 6:30a-8a, good luck. Your child will be in the "opening room" where ALL the kids (big and small) are placed while the other teachers get there. When my son was enrolled at Kinder Care, there was only two teachers in there with all of the kids. The child to teacher ratio was very disproportionate and I always felt very uncomfortable dropping off my child on days when I had to be at school really early because the teachers in the "opening room" were not nice or made you feel comfortable leaving your child in a room full of kids from all classes with only two teachers. I would hang around for a little bit because I did not feel comfortable and they would say things like "I got it" as if they wanted me to leave. I wish I had a much better experience but unfortunately, I did not. My son was sick almost every two weeks when he was attending daycare. There was a time when I got out of school early and went to pick him up and Tameca was there and she said she was just about to call me because my son had a fever after he woke up from his nap. When I went to go get him, he had a runny nose, green boogers coming out of his eyes and he was not his normal self. Certainly, they should have noticed some of these things throughout the day. It just makes me feel so bad because as a caregiver/teacher, these things should be noted and taken care of in a timely manner. It just didn't seem like all of the symptoms of an infection happened that quickly. I had to take him to urgent care right after picking him up and I just felt like the teachers *should have* noticed that he was not feeling well earlier in the day and I should have been called way sooner. The other center director was always really nice but I did not have a good experience with Tameca. It just made me feel terrible. The daycare always smelled weird and sometimes I would see that my son would have toys in his mouth and I don't know where else they had been. There's a KinderCare app where they send you photos and updates about their snack/lunch times and what they eat but it's all very standardized. Some days I would receive pictures and other times, I would not. Sometimes I wouldn't know how much he ate of his food because it would just tell me what was on the menu for that day. Remember this was pre-COVID so some of the things that I wrote, they may not do now (e.g. having all the kids from all classes in the "opening room"). It was not all bad but I will never be taking him back to KinderCare.

My family has been at Wallisville KinderCare for over a year. Beyond the teachers being absolutely…read moresweet, Michelle & Tamica gives me so much confidence in knowing my child is well taken care of although we aren't allowed to enter the building, which is best for everyone safety. I get constant updates and pictures throughout the day that I absolutely love. My entire time here, these ladies have always been kind and welcoming to me.

Absolutely fantastic day care! The staff is very nice and the staff loves your kids like their own…read more We will be leaving our daughter here till she ages out! Facility is clean and we love the Procare app. We can check on our daughter anytime of the day. She has developed a lot more fine motor and verbal skills from their curriculum. We couldn't say better things about Kids Playce!

Great leadership and they love your kids like their own. My little boy loves going to school each…read moreday!

It has been a pleasure working with this school. The staff is amazing and if I ever needed anything…read morethey made sure I had it. The kids are amazing. I definitely would recommend this school for your kids.

my daughter has been attending Primrose at Balmoral since she was 1 1/2 years old. We absolutely…read moreLOVE all of the teachers and staff at the school! Everyone has become family

My son has been attending Oaktree Academy for the last 3 years. Ever since he was 3 months old. I…read morerecieve daily updates on what he eats, time for breaks and other activities. I really like this child care facility and the level of care that he recieves. He is always happy to get out the car to go in the center and when I pick him up in the afternoon he always has a smile on his face. I definately reccomend this daycare.

Very friendly staff always know me and my children by name when we walk in. Constantly keeps me in…read morecontact about what's going. Ms Joy runs a tight ship happy with this place