Growing up in Crane, I really wanted to support a local business and use Georgie's this Mother's Day. I live over 300 miles away, so attempted to phone in my order (for my mother who lives in Crane) the Friday before Mother's Day. I know this is a busy time, especially for a small business. I tried no less than 11 times to reach Georgie's Flowers over the phone during their business hours, while I was at work myself. In desperation I tried once even when I was away from my wallet. This was, of course, the only time that the worker at Georgie's (not sure if it was the owner) picked up. I explained I had been trying to get through and would like to place an order over the phone, and asked if I could please call her back in a few minutes when I had my credit card handy. The woman kindly obliged over the phone, but failed to pick up *any* of my subsequent phone calls. This was extremely disappointing and I expressed my displeasure over the phone, several days later.
People, I understand that resources are limited in a small town, and things go at their own pace. That laid-back attitude is part of the joy of living in a small town, rather than a bustling city. But I loathe unprofessional behavior, especially from a business owner. If you have two lines, please use the "hold" function to answer both, at least long enough to communicate that you are taking an order, and request that the second caller try back in a few minutes. Also please have the foresight to hire additional help during peak times like Mother's Day if you anticipate having a rush of business. I was very disappointed to have to give a small, local business a negative review. But I would *not* count on Georgie's for your flower delivery needs, especially if you are in a time pinch. read more
