Breakdown.
-1. Maintainance…read more
-1. Supplies
+1. Customer Service
+1. Accessibility
+1. Overall
Background
As a longtime, intermittent, member, I have seen a steady decline from the good ol' days of 24 Hour Fitness, back when they had secured lockers, towel service, reliable equipment, and friendly staff; to where we are now, with unreliable equipment, paper towels or a paid towel service, and staff friendliness but also dereliction at their post depending on the hours.
On the matter of maintenance, let me state that several of the cable-assisted machines are prone to breaking, treadmills either stop working, or belts are constantly slipping off their gears, great a skidding sensation. In many cases where I've experienced failures, the issues are usually addressed, but sometimes they are ignored. I'm sure the person in charge of taking care of the equipment is doing their best with the resources they have.
On the matter of supplies, there have been several days in a month's time where there is no paper towel service. The excuse is always the same "we're dealing with a shortage". On one occasion, they finally provided towels, but it was designed for reuse as a sanitary towel, stored on top of the paper towel dispensers.
Finally, I want to state that overall, the gym still has value albeit it no longer has the prestige it once had. So, to those who work there, thank you. To those who continue to fail at providing members with a means to clean and sterilize equipment, I'm confused. Finally, to the person or persons responsible for maintaining equipment, thank you for your efforts, I'm only sorry that $#!t keeps breaking down.
As always, your individual experiences will vary.