I've hosted birthdays at Big Air Raleigh before, so I know they are capable of doing better…read more Unfortunately, this most recent party was a terrible experience and not worth the money. Despite confirming details in advance and paying nearly $700, the event was disorganized from the start. We were given the wrong party room number, causing delays, and when the kids were ready to eat, the room and food were not prepared on time. The biggest issue was the ice cream. I had paid for ice cream for all guests, but only after the party started was I told they were out. I was advised mid party to buy something next door at Food Lion so my husband went to get ice cream--only for the manager to confront me in front of guests saying I couldn't serve it due to policy. After an embarrassing back‑and‑forth, they eventually allowed it, but the damage was done. My son's party was disrupted, and my guests witnessed unnecessary conflict. To make matters worse, billing confusion at the end left me feeling accused of not covering a guest, only for it to later be revealed as a miscommunication that left me feeling awkward because the venue involved the other family by calling them. The entire experience was stressful, embarrassing, and poorly handled. While the party host tried to be helpful, the management's lack of communication and professionalism ruined the celebration. I've been a loyal customer since they opened, but after this ordeal I am cancelling my membership. Customer service matters, and this event showed me Big Air Raleigh does not value it.

Chaos but fun! Came for a birthday party and the kids had so much fun!…read more It started with normal lights and then turned into a cosmic night. Lots of fun music too. Tons of different areas to play in!

Decided to try this place on a whim. My almost 5 year old needed to release some energy after a…read morefull day of lounging in out pajamas. I didn't even check the reviews prior to arrival. Committed to going based on its proximity to my home. Upon entry I was immediately pleased about how clean it looked and smelled. Most indoor playgrounds smell like feet. I observed employees cleaning the play area an equipment multiple times and we were only there for an hour. The space and planet theme was ever present in the play space. From space ships, to rockets, glow lights, and others images, my son enjoyed it. There was an area carved out for smaller toddlers and the rest was for kids no older than 8-10. It's freezing in there so parents or observers, be prepared. There's no concession stand like most places, but there are multiple vending machines. There is space to host Birthday parties and I imagine that they allow outside food since they don't serve any. Entry fee was comparable to similar facilities, but the fact that the place was so clean. Made it worth it. The membership price was higher than most, but I think I'm going to pay it simply because of how clean it is and close it is to my home. My son enjoyed his time here. The staff was friendly, helpful, and alert to the happenings in the play space. I'll probably host a future Birthday party in this space. The space is ideal for younger kids. Take the tweens and teens to the feet smell filled places!

Very clean space. Easy for parents to follow kids around. Fun slides & other interactive play for…read morekids to enjoy! Would definitely return :)

I can't say this often for indoor playgrounds (as they are typically overstimulating and smell like…read morefeet) but I'm elated to write this review today about Hyper Kidz in Durham, NC. Our experience was top notch. The prices are extremely affordable compared to other indoor playgrounds and trampoline parks and they also offer a military discount on top of that. The soft play was executed well. We've been to several play places around the US to include Urban Air, Get Air, Jump Sky High (all trampoline parks) and Kids Empire type places and this one was the best out of all of them. The availability of separate play spaces for different ages was awesome. However, I truly believe the main reason this experience was as positive as it was is mostly due to the management of Daquan (DQ) and his staff. DQ was cleaning the entire time we were there. From vacuuming, to spraying and wiping down, to tidying up and interacting with kids... he was doing it all with excellence. His other staff member was super friendly as well. If other places had employees with work ethic even a tenth of the caliber DQ had, the world would be a better place and businesses would thrive. Hyper Kidz should take note and take good care of him! DQ, if you see this and want a career change in Florida, feel free to reach out and connect!

First time here. We have been looking for an indoor playground and this is it. They have so many…read morefun things to explore. And I love how they separate the little kids and babies from older kids. Make sure you have socks for kid and adults. The check in process was super easy. To register and sign a waiver. The lady at front desk really nice and helpful. My grand daughter loved it and had a blast.

Amazing!!! This was our first time here but it was the best indoor play place (not counting…read moremuseums) that I've been to in NC! I've definitely been to a few that I thought were overpriced for what you get. I highly recommend this place. It's super affordable ($10 per child to start and cheaper when you are paying for more than one kid, better value overall to get a monthly membership which I believe starts at $34 a month). It pays for itself if you just come here 3x a month or more. They've also got little snacks for sale up at the front desk and you can purchase socks for $1 (they've got music notes on them haha). We arrived early around 9:20am when the inflatable bounce houses were still getting filled but the doors were open and the person at the front desk said it was unexpectedly busy this morning! The place gets pretty busy but emptied out around 11:30 when I assume most people left to go get lunch/put kids down for nap time. Tons of cute little snack tables and chairs for the smaller kiddos and bigger ones for waiting parents/grandparents/caretakers etc. Lots of sanitizer on every counter. They also had Kleenex boxes out (they know their audience) and Clorox wipes at the front desk. There's 2 big bounce houses (a blue one and a red one). The red one is more for jumping and running around in circles and the blue one has a rainbow "floor" interior that is super fun to run across. There are also 2 karaoke rooms with an expansive music selection, colorful overhead lights, and microphones which you ask for from the front desk. They've got the giant piano on the floor like the one from the movie 'Big'. They've got music classes which I believe take place in the back near the restrooms. Love the giant guitar slide and it makes guitar sounds when you slide down. I went down the slide as well and it goes super quick!! I was definitely more scared going down than climbing up haha. Oh and they provide a shelf of croc sandals to wear if you need to rescue your frightened child (I made use of them). I could really go on forever about how amazing this place is. Absolutely exceeded expectations. Incredible experience and place and definitely will be returning!!

I took my almost two year old here, with my younger babe in tow, for the first time today and they…read moreabsolutely loved it. The play area is open and spaced out with a nice variety of musical things to play with. Before coming, I really was curious if there'd be enough to keep the little one interested. Big or little, the kids will be interested! By musical things, think less handheld instruments and more installments for lack of a better word, such as the interactive world map where touching the musical note plays music of that geographic location. The percussion pots and pans and bells room was a big hit. My toddler wasn't ready for the big guitar slide, with climbing handholds and bars, but was able to enjoy everything else, including the small slide. I found it easy to carry my infant around and plop him on the floor from time to time with little worry. Some bigger kids run around but there are many side areas that are safer for the wee babes. There's music playing in the background and of course sounds coming from the many installments, and children shrieking. But overall, I didn't find the sound to be too loud or nauseating like it can be in some restaurants and such. There's plenty of space to enjoy snacks outside of the play area and clean bathrooms. The staff I checked in with were quite friendly. Oh and I really thought the price per child to be reasonable compared to most other indoor museums and play places. We will definitely be back!

Wow, this place is wonderful! I live out of state but my sister in law is a huge fan and took us…read morehere and it was truly fantastic. I so wish we had something like this in Tucson! It's a play space and cafe! Brilliant. My kids looooooved it. So many toys and areas to explore, and even an18 months and under specific area that my 16 month old adored. He ran right to it. There's even a separate back room with different activities set up depending on the day. We went on arts and crafts day so it was set up with those activities and my daughter especially loved that. Tables surround the play space so if you're trying to multi task and get stuff done while your kiddo plays--it's doable! Plus the in-house coffee shop is clutch. I got a cold brew and my husband got a coffee. I also have to comment on how clean and new this place was. Even though it's a kids space it was pretty immaculate. All of the toys were in good shape too. Very impressive. My sister in law is a member and I definitely would be too if I lived in the area! A must!

Private birthday party for toddler was really nice. The establishment was very nice and clean. The…read morestaff was friendly upon arrival but that was it. No interaction after that until after party was over. I would have like a little more even if they just asked if we wanted to try things they had or if they could put some music on something.

I popped into this place for a teacher workday with my two sons who are under a year and just under…read more6 years. They really liked it. My younger son played in his area while the older one pretended to be a construction worker and a fire fighter and a race car driver. It was a lot of fun. I would love them to have more food options for kids but I loved my latte. We enjoyed our time - Well spent.

The place is alright. They did a nice job decorating for Halloween and the workers did the best…read morethey could cleaning up but it's a bit sparse with toys. The back room with darker lighting doesn't have much equipment and some of the toys seemed dated and needed to be replaced. And for $15 per kid, no free coffee or tea for parents seems a bit cheap. I did like all of the seating for parents though.

My 3 year old had a lovely time at this brand new play place. It's layout is great for discovery,…read moreand he was entertained for 2 solid hours of play. It could have easily been more if we had paid more for the art room. There is some seating for parents, free WiFi, and coffee. I could see myself ending up here on a day and getting some work done. The owner is very attentive and vigilant about cleanliness, I noticed she constantly cleaned as the kids played. She also mentioned that she sanitizes the balls in the mini-ball-pit and was going to purchase a ball cleaner. I'm excited to have this much-needed new addition to Fuquay-Varina.

This place is amazing! My first time here I expected my 5 year old to be bored after 30 minutes but…read morehad to practically drag her out after 1.5 hrs. My two year old also loved it. It truly is a space that caters to ages 0-6. The space is bright and clean. The owner is super friendly and attentive. The coffee and waters are a nice touch. She has cute kids' music playing softly in the corner and the whole vibe is just...happy. My kids can't wait to go back!

Great for kids/babies and even better for first time parents. I would also say it great for kids to…read morestart to get use to other kids. This place will keep kids off the phone screen and etc. They will get to get in touch with all their senses. The place it also pretty clean.

Had a birthday party here for my kid and it went pretty well!…read more The staff were generally helpful before and during the party. There's a Pizza Hut right next door which is super useful for feeding the kids. Angel Island can arrange for the pizza to be delivered, but they charge a fee, and it's pretty easy to just walk over there and grab the pizza yourself :) There's plenty of stuff for the kids to do, like play in the ball pit, jump on the sticky wall with a Velcro suit, or go on the merry-go-round. The party room was pretty barebones but it got the job done. I will say that my son developed influenza B about one day after his party, but I'm not 100% sure he caught it at Angel Island since that's a pretty short (but not unheard of) incubation period. I will say it didn't seem like the cleanest venue and there were tons of kids running around, but who knows :) Overall, my kid had a good time and I think it's a pretty decent choice for a birthday party.

Lovely place!!! I wish it opened earlier. We as moms need this!!!! The place is clean,…read moreaesthetically pretty and lovely owners. My kids had tons of fun!!! Please note that you pay per kid (90 minutes). It's $14 for the first kid and $10 for the next ones. The owners were lovely as well!

Love this place! Great place for parents to bring their children and enjoy their yummy coffee…read moredrinks, let the kiddos play while you hangout with other parents. There is plenty of things for babies to toddlers to do and the space is always clean and the staff is always welcoming. A mom's dream!

Amazing place to rent out for any time of event. Close to the highway and easy to find.read more

Great venue. Easy access from I-40 and the airport, ample parking and a great facility. The…read morelighting and signage system they have will make any event pop. The added feature of videotaping has been a valuable option for our last two events.