Update:
After going for a lunch combo a few times, the service is a lot better during the day than I have experienced at night. The manager called me to fix an issue I had right away, and the service hadn't been as bad as I experienced previously.
I live in Greenville, but I used to stop here every week because of the service and speed. Recently this location got new owners and that's completely changed. I have been in twice since then, and I will not return. The first time I went in, I ordered a 3 meat, a pepperoni, a sausage pizza, and an order of buffalo wings (the usual Friday night pizza run), along with some Cinnamon Loaded Crazy Bites because they were there and looked delicious. First they gave away the Crazy Bites to another customer (that came in and placed an order 15 minutes after me), so they had to refund my entire order, and ring it in again. Then, after another 20 minutes (35 minutes overall) they still didn't have my pizzas ready, and had no idea how much longer it would be. Finally I got a refund and went to the one closest to my house.
This brings us to the 2nd visit. I was hoping the new owners just needed a minute to get into the groove, but I was wrong yet again. First I noticed the prices had changed, and most items had gone up $1, and spending an extra $3-$5 when I could get it cheaper and closer to home no longer made sense. On top of that, they no longer have several choices of their "Hot and Ready" pizzas, only cheese and pepperoni. Anything else would be at least a 10 minute wait. Having stood there over half an hour last time on their "10 minute wait", I have decided to not return to this location. Maybe the new owners will run enough customers off that they'll go back to business the way it was, but I doubt I'll find out. There are two locations within a few miles of my house, and they would love to take my money. read more