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Litchfield, MI

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Litchfield Outdoors

5.0 (2 reviews)

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Dunham's Sports

Dunham's Sports

2.8(4 reviews)
48.8 mi

The manager in jackson was a piece of work so i went to the lansing store for customer service. She…read morewas super busy but took care of my problem. Customer service still lives

DON'T WASTE YOUR TIME AND MONEY! This was one of the most…read morehumiliating and infuriating experiences that I've had in my 50 plus trips around the sun.... On yesterday, 7/31/19 around 6:30 pm, my fiance and I went to Dunham Sports in the Lansing Mall. I am a handgun owner and I wanted to look at a different caliber of one of the guns that I already own. Prior to my trip to the mall, I had just attended a job interview in downtown Lansing. For the record, I am a semi-retired nuclear engineer with over 26 years of work experience. I am of african american descent. I have held a government-issued secret security clearance for some of the work that I have overseen. I was impeccably dressed in a business suit and tie. My fiance and I decided to visit the Lansing Mall because we had a little time to kill before returning home. I approached the gun counter salesman and asked to see a handgun from the glass case. The salesman, who said his name was Austin, asked my for my driver's license. I handed it to him. He then asked if my current address matched the address on my license. I said no since I had moved recently. The salesman then apologized and said that he could not allow me to see any guns in the case since my current address didn't match my driver's license. I said that this seemed irregular since I have purchased and owned a few handguns. I asked my fiance to provide her license so that I could look at the gun. Again, the salesman apologized and said that I could not see the handgun since I had originally expressed interest in seeing the gun. Incredulous, I asked for the name and contact information for the District Manager responsible for the Lansing store. On my way out of the store, the salesman gave me a piece of paper with a name and phone number on it but cautioned me that the District Manager would be out of the office on vacation for a week or two. While shopping at other stores in the mall, I called the number the salesman had given me. Someone from the Midland, MI store answered. I asked to speak to a store manager and told him what had just happened. I asked if it was normal store policy not to allow a customer to even see a handgun unless their current address matched their driver license. He said that that was definitely NOT corporate policy. I returned to Dunham's Sports in the mall and asked to speak with the store manager. I told him what happened earlier and he agreed that Austin had followed store policy. I told him that I would be contacting the Dunham's Sports Corporate Office. Saying I am disappointed in the total lack of customer service and professionalism provided by the Dunham Sports sales people and store management at the Lansing Mall location would be a MAJOR UNDERSTATEMENT. Update: As of 8/1/19 at 11:00, I called and left a voicemail with Will, the district manager for the Lansing Mall store, asking him to give me a call back. I will update my review as soon as he or someone from the corporate office calls me back.

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Dunham's Sports
Dunham's Sports
Dunham's Sports

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Camping World - Coldwater

Camping World - Coldwater

2.6(15 reviews)
13.0 mi
•$$
Certified professionals
Offers payment plans

We never have a bad experience at camping world in Coldwater, Michigan. The staff is so helpful,…read morecourteous, and polite.

When my wife and I first purchased our RV trailer from the Coldwater Store, we received royal…read moretreatment. From our inquiring phone call, to the salesman that met us at the door, to the finance manager, it was a very pleasant and personable experience. The first couple of years after the sale the service was great. Now, the last few years, we have to wait to speak with someone or they will have to call us back, the service prices are higher than average, and when I recently have tried to make an appointment for service, after wanting to give them a second chance,I was told the service manager would call me. Two weeks later I am still waiting on the call. I am very disappointed. I have decided to never use them again and have found a very reliable RV service that is cheaper and responds in a manner that I do not have to wait. I made the call yesterday, and they were out today. I have left a call with the general manager and probably will not hear from him. To go from rating them a 5 star store to a 1 star rating is very disappointing. I trust they get it fixed soon as I did enjoy taking my RV to them as my wife and I used to go through the store and upgrade things. As I said in the opening, at the beginning it was great, but two years after the sale things went down hill.

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Camping World - Coldwater
Camping World - Coldwater
Camping World - Coldwater

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Schupbach's Sporting Goods - Guns, Guns and more Guns!

Schupbach's Sporting Goods

4.2(17 reviews)
22.9 mi

Schupbach's have an outstanding selection of quality bows and firearms. Their staff is friendly…read moreknowledgeable and ready to help as soon as you walk in the door. They are a busy sporting goods shop and it pays to call a head if you need service work on your bow or firearms. They stand behind their work through and through. They made a customer for life out of me when there was a service issue with my bow that required major components to be replaced. They made it right and got me into a new bow without any hassle and all I was charged was the difference in price from my bow to the bow I picked out! Hands down great customer service! Thank you Schupach's you've just earned a customer for life.

They seem to be pretty solid on the archery side. Watch out for firearms though I bought quite a…read morefew guns there, but you need to watch them close. They pulled a couple shenanigans on me over the years.. I had one guy try to separate the holster from the gun that I was buying three separate times. He then sealed the used gun up in a box and I walked out with it and got to the car. I wondered why he sealed the box so I opened it, and of course the holster wasn't in there! (He really wanted that holster for some reason. It was a "brown button, rough back Heiser holster, so it was valuable.) I filed a complaint about it, but they kind of blew me off. They said that guy wouldn't do that. (But, in fact, he did.)

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Schupbach's Sporting Goods - More Bows in stock than anywhere!

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More Bows in stock than anywhere!

Sportsman's Warehouse

Sportsman's Warehouse

4.0(4 reviews)
48.4 mi

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Litchfield Outdoors - sportgoods - Updated October 2026

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