Wow. Interesting that there are no Yelp reviews on LisRobin Ranch and Tiana Wells. I did find several reviews when we were searching for boarding prior to moving to town, but on a different website. Turns out that the other site (which had only positive reviews) is actually under full control of the barn managers. What use is that for the consumer?
First of all, unless you are in the competitive realm, most of us enjoy our horses as way of stress reduction after a long workday. This review is for those of you out there that enjoy animals for the sake of having them in your company. A little competition is fine, it is fun, but if you do not make a living showing then you must actually just love horses. Right? Otherwise why would you take on the significant expense and trouble of owning them? One of the most important decisions any horse owner can make is where to board. You want a place that takes good care of your horse. You also want an atmosphere where drama, caddishness, and spite; are not going to dampen your peaceful haven.
I will preface my comments by first stating that I am entrepreneur and understand that all businesses have to make money. The difficulty I have is when making more money exceeds the importance of taking care of the client. Sure some of the most profitable companies in the world have grown large because they can churn out products and people without care... as long as there is someone ready to buy another run of the mill "hamburger", customers will be bountiful. This is not the philosophy I agree with.
We met Tiana Wells (barn manager) and immediately could tell she knows horses. True. She even goes as far as to show all newcomers the laminated 50+ year old newspaper clipping of her riding a horse as a teenager. Miss Tiana (as she demands to be addressed) has spent her whole life dealing with horses. She even has a group of young girls that ride on her team. The team has some very talented riders. Tiana does curb her irritable nature around the parents of the young girls, as they may simply take the children to one of a myriad of qualified trainers in the valley. Unfortunately, Tiana is simply one of those that just enjoys the company of horses over people. She forgets that it is the adult boarders that keep the barn open. She also forgets that competitive riding is not for everyone.
When we were new to the barn, the kids loved it there. After a couple of months, the quality of the lessons declined. My children no longer wanted to go. The last straw was when my son and I waited 20 minutes for Tiana to arrive late, and she did so without an apology. With the kids' loss of interest, Tiana's lesson income declined. We were no longer "liked" by her. We even paid for "work-time" with the horses, but that was simply not enough. My wife rides. I have only taken a handful of lessons so my experience is limited, but I still like to accompany her and groom the horses. When our friend (who has shown through Level 4 dressage) was not allowed to ride our horses because she was not enrolled in the lesson program with Tiana, I was fed up with the power struggle of the barn. The barn is Tiana's world. It is pathetically sad, but her ego overpowers any pity I can have for her.
I recently met the owner, John Shine. His ego exceeds that of Tiana. I now see why they have a working relationship. On our last contract day at the LisRobin Ranch, our transporter could not make the trip due to a bad storm. We stayed one more morning. Upon meeting Mr. Shine and explaining the situation, I told him we will be leaving by 11am, which was within the hour. His response was pay double the prorated day use (only in cash), or take our horses to the road and wait for the transport there. Although the fee was menial, I was not willing to give the A**H**E a dime. We waited on the street with our horses. Can you believe that?!
My family is comprised of animal lovers. We have a world of business, school, community events and friends that fill our week to its limit. The horses are an important part of our lives, but they are not our only commitment. If your world expands beyond the horse barn, then this place is not for you. There are so many choices for boarding in the valley. It is worth a little drive if the quality of the service meets your expectations. After visiting several other locations, I realized that the filth and dilapidation of the LisRobin Farm is far below the standard of most of the locations in Sonoma Valley. Tiana claims that "no one ever leaves her barn." We are owners of the sixth horse to leave in six months. Hmmm.
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