The Lisa Wallace salon on South William street prides itself to care for the individual needs of their clients (or so their website says) which made me decide to buy a voucher and see whether this would be my new facial place.
Making an appointment was easy enough considering the fine print 'warned' of a long waiting list for this salon and therefore to book early. To me, the long waiting list suggested an excellent quality of treatment and my expectations were high.
When I arrived, the door was closed. I rang and I rang again and then I waited. 10minutes. There was no sign saying 'therapist in treatment' or similar so it was a bit strange to leave their clients just out in the hall. Eventually the door opened, I was greeted and offered a seat. My voucher was taken and I was brought into a different area to take a seat infront of a little kitchen area. And I waited again. A good 30mins after my scheduled appointment time, I was led into the treatment room where I received a mediocre shoulder massage and a facial which I wouldnt write home about.
There was a therapist in the next room with another client and through the thin walls I could hear she was booked in for laser therapy which for some reason they now couldn't do. They argued about that for a bit while I was lying there with a face mask on waiting for my therapist to come back. After the lady had left, I could hear both therapists in the hall talking about her in a non-professional way. I was a bit shocked to be honest to be witnessing that but I wasn't planning on coming back in here anyway. The facial was okay as I said, nothing special so the price with a voucher is appropriate, everything else would be too much. read more