Dr. Ho is a fantastic obstetrician. She is a very knowledgeable doctor and excellent surgeon. When…read moreI was stressed from having preeclampsia and delivering early she gave me exceptional medical care and was calm, kind, and understanding. I have gone to her since and she is just amazing! Her office as well.

I had an appointment with DR Ho today for my daughter at 1105. At 1100, when we were already at the…read moreparking lot, the office called us saying she is not available and they are cancelling our appointment. Regardless of our attempt to explain that both my daughter and I missed work already today for this appointment, the office just kept repeating themselves, "do you want to reschedule to another day or no"? office staff was very rude and uncourteous with their approach. A little bit of manners and courteousness would have gone long way. If she has other priorities, having a NP to meet prior commitments would have been nice instead of just cancelling the patients that booked months ahead and made arrangements for this appointments only to deal with her rude staff. This is unprofessional and disrespectful to your patient's time.

After discharging my wife from Sutter medical center Roseville she told us to put her on schedule…read morefor one week out from discharge and all numbers listed for her office lead us to a fax machine and even the surgical team can't seam to find out how to contact her office we just need to be put on schedule for an appointment and a medical work release so my wife can go to work would be nice if I don't actually have to drive all the way back to Roseville to get her appointment scheduled if any one has a number for her office kindly reach out

Dr.Lisa and her amazing staff were very welcoming and caring. Dr. Lisa made me feel heard in my…read moreconcerns I had and created a plan to get me back on track regulating my hormones asap. You feel heard and welcomed here with Dr.Lisa and her staff! Oh and the outside facility is really beautiful! There are numbers located on the buildings to help you find her office if you have trouble locating it!

Dr. Stacie MacDonald is the best doctor ever!!! She's is super amazing, empathetic, kind,…read moreknowledgeable, gives patients multiple choices and let's you make a decision on what works for you, is not pushy, understands/respects your choices. You know she is patient focused and not motivated by $$. Clearly her priorities are patient wellness and care. She's is the gold standard for what great doctors should be. Wish I had got her as my ObGyn sooner. I would do this review injustice if I don't give a shout out to all the support staff - right from the reception to the awesome nurses at this facility. Every single individual you'll interact with art this facility, is kind and compassionate. May their tribe increase.

Rachel S, MA called me the morning of my appointment, left me a voicemail to cancel my appointment…read more She said I had requested the cancellation (which I did not) and to call back to reschedule. My appointment was at 845am, she called at 728am. I called back right away and the office staff was unavailable. Terrible practice to cancel appointments day of and be unavailable to answer questions. The scheduler said I should have read the message at 731am. She was rude. I asked to speak with Rachel so she could explain to me what happened. I was told they didn't know who that was. I waited months for this appointment. Instead of keeping my original appointment they tried to reschedule me in November. Will never go here and will tell other women to stay away from this office: 7medical plaza drive suite 300 Roseville, ca.

2/27/2023: Augh~Infusions aren't fun-PERIOD; however, when you need these infusion treatments,…read moreit's imperative keeping the life-saving treatment appointments! My question is, how long and how many infusion treatments are necessary in order, obtaining a clean bill of health? Unfortunately, the receptionist couldn't answer my perplexing question which was utterly disappointing, feeling despondent, and the overall health, improvement situation as so, so sad! I was beside myself thinking these infusion treatments must incessantly continue; otherwise, discontinuing these imperative treatments equates life as non-existent . . . I think I'm gonna whimper now . . .

Radiology staff are friendly and had us checked in quickly and back in for the test quickly…read more Services were great. The offices are clean and temperature in the office is kept cool but not too cold. Unfortunately, The scheduling staff needs to be more attention to detail as we were scheduled for the wrong test based on our drs orders as there are two types. We came in for the appt on Tuesday and this is when we were told wrong test was scheduled. They only do this type of test on Wednesday's and thankfully they had an appt the next day or we had to wait another month and get more bloodwork. So time taken off work and gas to get down here was a waste we do not live close by. The staff need to be more careful when scheduling. Parking- in front of building is where guests park. There is a row of handicap then the next two rows fill up in the early morning with office staff. I know this as we arrived before they were open at 8a and watch several people in medical uniforms park right up front leaving guests to park farther back. The staff should be required to park farther back so guests can park up front. This is usually been a rule at most work places. Overall, we will come back if needed.

Thank you Dr Scates for taking such good care of my daughter Anna-Lena on Sunday! I felt you were…read morethe only one in this whole birth scenario with hemorrhaging twice and the fears and tears over the last two weeks who took her seriously and CARED and acted and delivered! Thank you!!! I will not forget... any of it!!

Trigger warning: Don't read if you're easily grossed out. Please read my experience and note the…read moreways in which this could have been better handled. Imagine you, too, being in this situation...and how you'd cope. Then, make your gynecologist appointment with Dr Scates or someone else. At least you know what you are potentially getting into. I showed up to the ER 5 weeks ago with profusive vaginal bleeding, more than a period and lots of webby like clots that looked very odd. It was a mix of the brightest of red, runny blood, and horrifically black-ish clots, that opened up into a snowflake pattern. I was in pain and felt feverish. After tests and US, I was diagnosed with a blighted ovum. I was told to come back in a few days to get retested. Came back. Blighted ovum confirmed. Add in severe flank pain and vaginal tenderness now. A D&C was needed, they said. Called the on call doctor...Dr.Scates, who, assumedly was on call.... He was out of town. Vacation. This should have been clue #1.... PA says that the doctor instructed that I be at his office top of the morning! I balk at this and think about trying to get the day off. The PA immediately chides me and tells me that I should be grateful a doctor is willing to clear his schedule for us. Taking the day off, the doctor feigns ignorance of any call from the hospital. After much conversation and the staff telling me I was covered by insurance...lol..., he agrees to see me in the office. To my surprise, he agreed to do it. He said the scheduler would try for Friday. If not, Thursday after work, he would fit me in. I tell him any time but xxx day at xxx time. Even later in that day was ok. Just not that exact time. He wrote his scheduler a note to the same, shook our hands, gave us his business cards...called it a day. Scheduler called. Scheduled it for..you guessed it...and never called back. Here I am, 2 weeks later. More severe symptoms. I ask Dr. Scates office to send me my records. I need to find a doctor pronto. According to the Case Management nurse, this can get life threatening. I'm in pain...trying to keep composed...lightly humming to myself. The front desk lady BLOWS a gasket because I am humming to try to keep myself from crying each time a sharp pain hits my vagina area. Seriously people...imagine one of those long hat pins sticking you straight up the softest part of your vagina, and you will know how it felt. Willing to risk a patients life...leave a patient in severe pain....frustrate that patients effort to find another doctor. This is what I dealt with. Think twice, choose your doctor once.

Great care and great staff!!! Went in many times for multiple procedures but every time I felt…read moreheard and cared for. Love my doctors and nurses here at sutter Roseville and look forward to future care here as well

** Please read the entire review because I start off with a negative experience but that isn't the…read morewhole story. I did not press 5 stars by accident. Honestly my only complaint was that the injection of the propofol hurt and I didn't expect that. I have had propofol in the past but didn't remember or know that it was painful for me, so they had no way of knowing. I now know and understand that I should ask for lidocaine or something first so I don't have to go through that again. Laying there moaning and in pain as I slowly lose the ability to move and fall asleep was extremely unpleasant... again, not their fault, but something that happened that others should know is possible. Aside from that, and the reason for the 5 star is that they did my procedure and everything went great. I got my results back very quickly, sadly nothing that could confirm why I have so many bowel issues... but we were at least able to rule out a lot of the more nasty possibilities, which gives me plenty of peace of mind. No negative effects afterwards (and I had a steak instead of easing back into food the "right" way.. knowing the risk), and my results posted to MyHealthOnline very quickly for my other providers to be able to access them. I do recommend anyone coming here to plan ahead for the hellish landscape that is trying to park. It's not the provider's fault so I'm not docking points for it -- but oof, there is NOT enough parking and finding a spot can take up to an hour if you don't use a valet.

This new location is a circus! Very unorganized, people in the waiting room for over an hour. Dr…read more Dhaliwal has absolutely NO bedside manner. None. He leaves his office door open to discuss your medical history. Which the check-in and out area is right by his door. He speaks with a strong accent and soft spoken. Trying to check out, was a mess! I was so confused on what I was supposed to do, all in between him yelling at the nurse to help him with something, NOW. After your appoinment, he goes to the check out window and discusses what needs to be done, ordered and what is going on.....ALL in front of the waiting room!! HIPPA is not a worry at this place. They talk about other patients out loud and the staff cannot find anything. It is complete chaos. I feel really bad for the two nurses in there, they were super nice and you could tell they are stressed. There is NO room in the new location, everything looks old nothing is new. I needed a drink after this visit! I will be looking for a new doctor.

Doc is grate the office lady s is the best super helpful, kind considerate, helpful great doctors…read moreoffice to come to

My experience with Creekside Medical Group has been extremely frustrating and disappointing. If I…read morecould give zero stars, I would. For the past year, I have repeatedly requested referrals to specialists, and it has been an ongoing struggle to get them handled correctly. Referrals have been sent to the wrong specialist offices, information has been entered incorrectly, and I have had to repeatedly follow up and explain the same issues over and over again. This has caused unnecessary delays and made an already stressful situation even more difficult. Unfortunately, my concerns are not limited to referrals. I have also been disappointed by the lack of knowledge and efficiency when it comes to the technology and computer systems used to document visits. There have been situations where it seemed like staff and providers were unfamiliar with the systems they are expected to use, which makes the entire process feel disorganized and unprofessional. The reception staff have also been difficult to deal with. When you ask questions or request assistance, the attitude you receive can make you feel like you are inconveniencing them rather than being treated like a patient who deserves help and respect. What concerns me most is the apparent lack of communication, accountability, and follow-through. Mistakes happen, but when the same problems continue to happen repeatedly and patients are left responsible for correcting those mistakes, it becomes unacceptable. Patients should not have to spend months or years chasing referrals, correcting errors, repeatedly calling offices, or fighting to have basic requests handled properly. Overall, I have had a horrible experience with Creekside Medical Group and would not recommend them based on my experience. I truly hope management takes these concerns seriously and makes meaningful improvements to the way patients are treated and how their care is handled.

PLEASE READ THIS…read more First and foremost, I want to say that I absolutely love my doctor at this office. She is efficient, compassionate, and truly listens to my concerns. This review is not about her, it is about my experience with one of the medical assistants. I was recently told by my primary care provider that I was pregnant based on my lab results. After experiencing bleeding, I was directed to go to the emergency room. The ER informed me that there was a strong possibility I was having a miscarriage and instructed me to follow up with my PCP and schedule an appointment with an OB-GYN. The next day, I called Creekside Medical to request a copy of my lab results because the OB-GYN specifically asked me to bring them to my appointment. Kailee told me she would email them to me no later than 5:00 p.m. that day. Unfortunately, I never received them. The following morning, I went to my OB-GYN appointment without my lab results. Because they didn't have the information they needed, they were unable to properly evaluate what was happening or determine whether I was miscarrying. After the appointment, I called Creekside Medical again. Kailee answered, and I explained that I had requested my lab results the day before but never received them. She responded with an attitude and told me she had sent them "20 minutes ago." I explained that I had specifically requested them the previous day because they were needed for that appointment. Her response was simply, "Well, I sent it." I then asked if I could speak with my doctor because this was an urgent ER follow-up. Kailee told me my doctor was busy and fully booked for the week. When I explained that the ER had instructed me to follow up with my PCP, she told me that if it was urgent, I should just go back to the ER. I asked for her name to confirm who I was speaking with and ended the call. I went back to the ER that same day. The ER staff explained that there was nothing more they could do because it was too early to determine what was happening and that my follow-up needed to be with my primary care provider. After leaving the ER, I called Creekside Medical again. This time, Kailee sent me directly to voicemail four times in a row. After the second time, I started recording the calls. To verify what was happening, I used my boyfriend's phone to call the office, and the call was answered immediately. I also have that recorded. I reported the situation to another receptionist, and the only resolution offered was, "At your next appointment, I'll make sure she apologizes." That is simply not an acceptable response. I am in the middle of what may be one of the most difficult experiences of my life, trying to get medical care while possibly miscarrying my baby. Instead of receiving support and guidance, I felt dismissed, ignored, and humiliated. I also work in healthcare, and I cannot imagine treating a patient, especially one in such a vulnerable situation and way I was treated. Every patient deserves compassion, professionalism, and access to appropriate follow-up care. Again, this review is not a reflection of my doctor, whom I genuinely appreciate. It is about the unacceptable and unprofessional way I was treated by one staff member. I will be reporting this experience because no patient should be made to feel the way I did.