** Please read the entire review because I start off with a negative experience but that isn't the whole story. I did not press 5 stars by accident. Honestly my only complaint was that the injection of the propofol hurt and I didn't expect that. I have had propofol in the past but didn't remember or know that it was painful for me, so they had no way of knowing. I now know and understand that I should ask for lidocaine or something first so I don't have to go through that again. Laying there moaning and in pain as I slowly lose the ability to move and fall asleep was extremely unpleasant... again, not their fault, but something that happened that others should know is possible. Aside from that, and the reason for the 5 star is that they did my procedure and everything went great. I got my results back very quickly, sadly nothing that could confirm why I have so many bowel issues... but we were at least able to rule out a lot of the more nasty possibilities, which gives me plenty of peace of mind. No negative effects afterwards (and I had a steak instead of easing back into food the "right" way.. knowing the risk), and my results posted to MyHealthOnline very quickly for my other providers to be able to access them. I do recommend anyone coming here to plan ahead for the hellish landscape that is trying to park. It's not the provider's fault so I'm not docking points for it -- but oof, there is NOT enough parking and finding a spot can take up to an hour if you don't use a valet. read more

This would have been 5 stars if not for bad customer service after the procedure. Dr. Madan and staff were excellent and very caring. They answered all my questions and I had a pain free colonoscopy. The tech woke me after the procedure and handed me photos of my polyps. She answered a few questions and said she would put the sheets in my going home/aftercare envelope. When I got home they were not in the envelope, only generic printed off the internet info but nothing specific to my results. I called the front desk immediately. They made a half-hearted attempt to find the recovery nurse, argued about who had actually shown me the polyp photos and then suggested that I drive back the next day. The trip back would have been 45 minutes there and another 45 to go home, not to mention parking scarcity at the site. I asked them to mail the sheets to me. They instead told me they would not but to order them from Medical Records. They then connected me to a number that was not answered and did not take messages. I was then cut off the line. They essentially passed me on to get rid of me and my request. I ended up having to write a letter to the doctor, fill out a form to request the info that they were supposed to have given me upon departure from the procedure. After the rough colon prep, not having eaten for two days and recovering from anesthesia, I did not need a further anxiety producing incident. So my review is three instead of five stars. Beware of the front desk as they will not help you. read more

I had an endoscopy and colonoscopy scheduled with dr pompa. He was amazing and all of the medical personnel were amazing. The only complaint is the front desk workers who should be more professional in the office. Otherwise this place is terrific. read more

I read the reviews so I was a little skeptical. Yes, you can hear the receptionist talking, but they were friendly. I'd talk too if I was sitting there. The medical staff were all professional and I had a really positive experience. I should know- I am an RN who has worked in endoscopy, so I know how things should be and they were great. read more

Had my first colonoscopy at Sutter Roseville Endoscopy Center today. From the front office to procedural staff and then recovery room, everyone was polite, professional, and engaging. All information was given to me clearly, and there was plenty of time for questions. It is a busy center, but like other Sutter Center facilities, I never felt forgotten or confused. The facility afforded privacy, and was clean and comfortable. I am happy to be able to use Sutter Roseville for my care, and would recommend it to anyone. read more

Omg! I scheduled a colonoscopy with Dr. David Pompa and everything plus everyone there, was absolutely amazing. From the male nurse I had who readied me for the procedure ( whose name I struggle to remember ) to the anesthesiologist whose name may have been Dr. Kim to all the wonderful people that assisted me, everything was awesome! I was so nervous and afraid but these super people cared for me with such professionalism and love. I was truly touched. They were gentle, kind and understanding. God bless, everyone of these fine, upstanding health care professionals. I do, so wish I could remember everyone's name so I could thank them but my memory is lacking a bit. This may have been due to the anesthesia. I would certainly recommend this wonderful doctor and this amazing team to anyone. Thank you very much, good people at Sutter endoscopy! read more

They changed my procedure time the day before (to two hours earlier), then said I was early. The three girls at the front were laughing and gossiping. Like, do you know the prep work I just had to do for more than 24 hours? Be quiet. I followed all their instructions, aspirated on bile, and they sent me home as rudely and coldly as they started. They said my husband couldn't wait for me, then forgot to call him. They took me down in the rain, realized they hadn't called him, then took me back up. I called him. He gets there, calls them, and one of the loud girls from the front comes and tells me my husband is down there. Asked if I should just walk down there. She realizes, no, and then decides to find someone. They even made sure to ask for the dumb surgery socks back. This implies they're re-using them. I shivered for four hours from the propofol, and still have fluid in my lungs from aspirating bile. They seriously could not have cared less. My parotid glands and whole throat are so sore. I just coughed up blood for the first time in my life. I wasn't sick. I had a colonoscopy. read more

professional and personable staff. rarely do i encounter staff that is excellent across the board. i will recommend this office whenever i can. thank you....thank you. peter i read more

Front desk here leave lots to be desired but that could just be the result of powers that be. Every time you go in, you need to fill out a brand new form. Just was I'd you've never been there before. Very troublesome for the patient. thank And though they are called Sutter Roseville Endoscopy, they are not connected with the Sutter system. And they are not paperless which I think is kinda backward. Their doctors however are rather good. My husband has seen Dr. Dhillon and Dr. Patek. Their nurses and surgery support staff are awesome. so once you get passed the inefficient front desk, all is golden. read more

Very unhappy with this facility. First, as other reviewers have noted, front office staff very unprofessional, treating people like cattle. They need training on working with people. Obviously a leadership issue. Next, they never checked my insurance to see if their facility was approved. It wasn't, and I got stuck with the entire bill. I called the insurance billing people only to find the Center coded it incorrectly and then defended their coding because I had a polyp in the past. I simply went in to get this procedure because when I had the last one done the surgeon suggested I get another in 3 years. After battling with the insurance company and losing, I advised Roseville Endoscopy Center I would be paying the bill (nearly $3k) but did not have the money laying around, so offered to pay $500/mo. to get it paid for within six months. That was not good enough for them, and they sent me to a collection agency that is now hounding me like a dog, even though I've made two $500 payments already within a month. A 815 credit score now at risk because these people at REC really don't care about people and unique situations. They are ranchers that herd a lot of cattle. read more

It is extremely unprofessional and childish for the receptionists to engage in a 35 minute gossip session about a fellow co-worker. The entire waiting room can hear the conversation about how slow said person is, how one person times said employee on how fast she completes her charts, etc. etc. Nice to see the receptionists are friendly with each other as there have been non-stop personal stories being shared. They are not as friendly with the patients checking in. read more

Terrible rude service, and I was denied for having seen another GI in the past 3 years! That's outrageous, I come to you guys in hopes of better care because my previous Dr. did not work. This is an outrageous policy that shows they do not care about their patients. read more

At the time of my first colonoscopy, I was 40 years old. (Cancer runs in my family.) I was nervous about the procedure, but all staff members were kind and assured me that everything would be fine. I go back in five years for another check up and now that I know what to expect, I know that the worst part of the procedure is actually the preparation at home. Lol! read more

Very dissatisfied with the MD team. My H&P was not written about me. I recommend each of you ask to see your medical record. I was diagnosed with a heart condition and on heart medication, when, in fact, I am not a heart patient and I am not on any medications. I was floored to have this medical information read to me from the chart with my name on it. The MD did not seem at all concerned about the fact that my medical record was wrong. I had the procedure. I also called them the following business day to complain and have my chart rectified (pun intended). Not to mention that the waiting room smelled so bad I had to wait in the hallway for my number to be called. read more

I was worrying about my husband who had been taken back for a half hour procedure over two hours previously. When u inquired at the front desk I was told he had not even been taken in for it yet. I understand things happen, but I think it is very unthoughtful to let someone sit over two hours & not say a word to them about the delay. Not hard to just speak to someone sitting right there. Very disappointed. read more

I had to use the treatment for a colon procedure Friday 4/7/17. I filled out a lot of paperwork, spoke with numerous staff and still there was a hang up the day of the procedure. I have condition that required a platelet count before the procedure. I went 4/3/17 to Quest on Sunrise. I was told that they would forward the results. If they did and it got misplaced they didn't know, no one at the Endo center could say. I told the registration caller the Tuesday before, it was on all of my paperwork, I told the nurse preparing me for the procedure. The Dr. came in whom I had never met, and I told him, finally the anesthesia dept. came in, I told him. Everything stopped there, he was not going to do his part unless he had my test result. I had been in the clinic two hours at this point. They sent someone else in my time slot, and tried to call to get the results which they did almost two hours later. All this time I had an IV in my arm and was not allowed a sip of water. When I finally did go in for it, it was 4pm and before I could go in they turned off the lights at the desk. I felt terrible. The whole thing was over in 30 minutes, and it went well, when it went. Warning, this is a fast moving, one right after another mill. read more