Went to their website to book an up-do and was very excited about my appointment, I've never had a…read moredisappointing service here. Booking online is quick and easy and I was able to get a slot in prior to my event that evening. I was greeted and welcomed in with lots of energy and things quickly turned to confusion for me as I was not sure why: 1. I needed to bring my hair dry to an up-do appointment (I have curly hair) -- every up do I've ever had at any other salon they actually have washed my hair first and then did my hair * my stylist told me it was not possible to dry my hair straight and do an up do in the time of an updo appointment. This caused major confusion and made my experience not really enjoyable as I was wondering why the stylist was mad I came to the appointment with wet hair. Additionally, I went online to check "how long" is an up do schedule for and its scheduled and priced the same as a wash cut and style at 1 hour and 15 minutes. My hair never takes more than around 20 minutes to dry and honestly, even without a Brazilian, my hair only took 40 minutes, which means it would leave 35 minutes for up doing. ----- I'm not sure if the stylist was rushing due to being overbooked or wanting a break or being mad my hair was wet. We had good chats and it turned into a decent experience about 20 minutes in once my hair was dried. ----- It is my fault I didn't come with any pictures I guess of what I wanted and they had no styling books that I could see. I told the stylist I wanted a "low bun thing that looks like a fold over similar to a braid that is a bit loose and has a bit of height and volume to the top and sides." Ultimately, it turned out alright - I had felt rushed the entire appointment which was booked for 1 hr 15 minutes, the stylist finished exactly at the 45 minute mark and that's with me taking 4 minutes to settle in. So the hair was 41 minutes for an hour and fifteen minute appointment. When I ask meta AI to create what I told the stylist, the hair I wanted came up, however, it was not what I received in person. Ultimately, the up do worked, photos came out okay and I can't blame anyone but myself for the fly aways and style, because I didn't bring photos. I don't know if I'll do this service here again, because 45 minutes of a 75 minute service and being told it was not possible due to me coming in with wet hair and not getting a shampoo.... This wasn't ideal. The fact you want clients coming in with dry hair should be somehow communicated to the client in the future. Plus, the stylists have different blow dryers, so getting a Dyson is not guaranteed. The experience was a lesson learned.

I rarely leave negative reviews, but I feel like I have to share my experience so someone else with…read morecurly hair doesn't end up in the same situation. I booked a curly haircut because I specifically wanted someone who knew how to work with curly hair. I had actually intended to book with Renee, who specializes in curly hair, but accidentally selected Eileen. Eileen was very kind, and this review is not meant to attack her personally. However, it became obvious during my appointment that she was not experienced with cutting or styling curly hair. She even told me, "I don't know how your hair is," which immediately made me nervous. At that point, I wish she had simply been honest and recommended that I reschedule with someone who specializes in curly hair instead of continuing with the appointment. The experience only got worse from there. My hair wasn't properly moisturized or prepped, she didn't seem to know how to detangle or style curly hair, and I actually had to brush my own hair, apply my own products, and define my own curls. Most importantly, far too much of my hair was cut off because it wasn't cut using curly hair techniques. I paid $80 for what was advertised as a curly haircut, yet I essentially had to finish the service myself. Hair takes a long time to grow back, and I'm devastated by how much length I lost. My issue isn't that Eileen was unfriendly--she was actually very nice. My issue is that if a stylist isn't comfortable or experienced with a certain hair type, especially one that requires specialized cutting techniques, they should say so and refer the client to someone who is. That would have been the professional thing to do. To make matters even more disappointing, I reached out to the salon afterward through both Facebook messages and the contact form on their website in hopes of discussing my experience, but I never received a response. Being ignored after such a disappointing service only added to my frustration. If you have curly hair, I would strongly recommend confirming that your stylist has experience with curly hair before your appointment. I hope the salon takes this feedback seriously and improves both its communication and the way curly-haired clients are matched with qualified stylists. No one should leave a salon feeling the way I did after trusting them with their hair.

WHEN: Tuesday @ noon…read more I made an appointment with Shannon a month prior. The salon wasn't that busy at the time. Shannon and Alexandria staff are so welcoming. The salon is beautiful and big inside and outside. COVID PROTOCOL People who are vaccinated don't need to wear a mask inside the salon. There are different areas for hair/ makeup, nail area, facial/lashes/waxing area room. The salon was very clean. our nail technical sanitize and clean the mani/pedi areas after. SERVICE Excellent service! Shannon our nail technician and has been doing my family's nails for many years. We had to go back to Shannon for my nails to a special event. Shannon did an excellent job filing/ smoothing my callus, cuticles, nails. It did not hurt one bit. I've gone to many nail salons in California and I haven't encounter a technician whose as good as Shannon. She's very good with different types of nails, ANC, gel, regular polish, you name it she can do it. She's also very creative w nail art designs and give recommendations to nail colors for designs. I did both mani and pedi. Both regular polish. It took about 1.5hrs. Shannon was very thorough with the French mani w a twist design, she freehanded the nail tip which was impressive!! Shannon also does lashes, facials, waxing, bridal makeup, etc. I'm going back to her for a lash lift before I travel back home.

I love Alexandrias! Alex and Britney traveled to Saratoga Springs for my wedding day and I…read morecouldn't not have been more thankful. Not only did they make the whole morning relaxed by perfectly timing the day but they were fun to have around and made everyone feel so calm! I would recommend them to anyone. Most of my bridesmaids live downstate and have even asked if they'd travel (which they would!) Thanks again ladies! I'm forever grateful xo

Mary and her staff the best. I have short, stubby lashes that grow in weird directions with very…read morehooded eyelids and my lash lift & tint with lash enhancement made all the difference. I also have blond, barely-there and thinning eyebrows and although I was extremely nervous, she gave me great brows - exactly how I personally wanted them - Not too angular and extreme. She really takes the time to do everything tailored to you. They last a while too as I am just booking my first touch up almost 2 years later. I would not go anywhere else.

I became a client after doing a ton of research on microblading. Mary's website contains complete…read morecomprehensive knowledge about the process and aftercare. I scheduled meeting Mary for a consult several months ago. I just finished my 6 week touch up appointment and couldn't be happier with the results. Mary is a skilled professional, she walked me through the options available, ultimately I went with an ombré dot rather than line microblading look, which was more in line with what I wanted as an end result. She checked with me for shape and color, it was a collaboration and very reassuring. Measurements were carefully taken and a good amount of time getting numb and check ins to make sure I remained numb for my comfort were appreciated. I loved the results so much I went back for a brow tint a few weeks later and now have become a lash client. I highly recommend the salon to all of my friends & family. This is where you want to go for expert, professional work.

Reisa took me in after a lash disaster and made me look good as new (even better!). I am pleased to…read moresay she was super friendly, and not at all annoyed that I'd made a blunder with my lashes. In fact, she was extremely sympathetic and happy to take my appointment even though she would be fixing someone else's bad work. She told me about a time she'd gotten her hair done with disastrous results and had a hard time finding a salon to help her fix it, after which she vowed never to do the same thing to her customers. She was lovely and warm, and the lash extensions she gave me looked excellent, even though I didn't have much to work with. The spa itself is very clean and bright, smelled lovely and was inviting and comfortable. I can't recommend Reisa and her spa too highly. Go there! You won't be disappointed.

Stopped by Living Well last week for my first Brazilian of the season. The center is clean and…read morequaint. The receptionist friendly. Reisa and I had a fabulous conversation during the treatment ... and I have to say, it was one of the most painless waxes I've ever had done. She's my girl for waxing from now on. Will be back to try some of the other offerings at the studio for sure.

First time going here and I specifically said keep my eyebrows full, just a cleanup. She did the…read moreEXACT opposite and thinned my eyebrows out saying now you can see the arch! NOT what I asked for. First and last time for me and if anyone knows what I'm talking about...yes, you can see how white my skin is under my brow because she took all that hair off. Do what I ask, not what you want!

I've been a client since December 2019. The owner is a genuinely nice person who is very…read moreinterested in her craft. She takes her time, she is skillful and realizes one size does not fit all. She analyzes your eyebrow shape, length of hair, curl of hair and the thickness or sparseness of your hair. She gets my eyebrows right each time. She is extremely careful. She remembers you from previous visits and seems genuinely interested in you and the conversation. She has always been extremely clean, but she is following all of the guidelines for the Phase 4 opening in New York State.

Sarah did a great job on my eyebrows with the tint and lamination. However the service did not…read moremeet my expectations. My first time scheduling with my appointment confirmed she canceled on me the day of my appointment and rescheduled me for the next morning which I received a text saying she was running late. My follow up appointment was scheduled multiple weeks in advance also confirmed and she canceled my appointment the day before and needed me to change times. I was unable to do so. This is simply poor customer service. I can understand things happen, but it was my experience twice at this place and I was a new customer.

First time microblading, and I'm so glad I went to Sarah! I picked her business because all the…read morepictures on her website and instagram looked super natural, and she definitely lived up to my expectations. After the two weeks of healing time, even I couldn't distinguish my real hairs from the microblading-- like magic, it looked like I grown perfectly defined, new eyebrows! Now, six weeks out, I've gotten used to looking in the mirror and finding clean, strong brows all the time. Sarah's shop is clean, comfortable, and stylish. I found her very communicative, in that she checked in with me every step of the way and explained what she'd be doing before doing it. Although she checked in with me, I trusted her expertise on shape and tint, etc, and am very glad I did. I've got my touchup next week, and although I'm already extremely happy with them, I'm excited to see how Sarah tidies and finishes them off, so they'll stay this way for as long as possible.

I wanted to share a disappointing experience I had today at Polished Nail Salon on Route 9, where…read moreI've been a loyal customer for the past several years with Sean. Today, I showed Sean a nail design that I wanted and he agreed to do it. However, when he finished, the design looked nothing like the photo I had provided. Rather than making a scene, I politely asked him privately, away from other customers, if he could either fix the design or change it to a simple solid color. I was surprised when he told me I would have to pay for both the original design and the solid color change. When I asked if he could simply correct the design, he refused. He then stated that the design was expensive, said he would remove it, told me I would only need to pay for my fill and pedicure, and rudely said "THIS IS YOUR LAST TIME IN HERE". Throughout the conversation, I remained respectful and even expressed how much I valued his work and appreciated being a customer for many years. I wasn't asking for anything for free, I simply wanted the design corrected because it did not resemble what I had requested. As a long-time customer, I was hurt and disappointed by the way the situation was handled. Customer service is just as important as the service itself, and unfortunately, today's experience left me feeling dismissed and unwelcome.

This nail salon is a 10/10 for me. The staff is so knowledgeable and kind. I usually get ANC with…read moretips, and they almost always are able to accommodate with my schedule. The owner Emily is truly a great human but also incredibly skilled. They offer a variety of services, in a new building, and with reasonable prices. I left 2 other nail salons once I found this place! Worth every penny.

Mai once again blew me away. This was my second time at…read moreNails or Never with Mai, and I already can't wait to go back again. This time, I scheduled a gel pedicure and ANC dip manicure. After my last manicure with Mai, my nails have never been so healthy and long before. She is so meticulous with not only the quality of her work, but also with ensuring the health of your nails, and I shows in the strength of my nail and the retention of her gel/acrylic work. After my nightmare of an experience at a previous salon, Mai is quite honestly my hero. Throughout the entire service, she is double and triple checking the quality of her work, she obviously has such a passion for what she does. This time at the salon, I also got a pedicure. I haven't had one in quite a while (like a good two years) so Mai had her work cut out for her. She did such an amazing job. My skin hasn't been this soft in a long time! I also love that we can crack jokes with each other and chat through the whole service, she is truly a wonderful human being. I cannot sing her praise enough.

This was my second time at Nails or Never and it was better than the last. I will definitely be…read moreback! I decided at the last minute on a Sunday morning that I wanted a pedicure so I called and was told they could take me when I got there! Took about five minutes to get a pedicure chair, which gave me just enough time to pick out a color (they have probably 100 options each for ANC and gel). I chose the Deluxe pedicure and Henry was my technician. He was absolutely lovely and gave one of the best foot massages I've probably ever had. He was meticulous with my cuticles, trimming my nails, and applying the gel polish. I left incredibly happy and will definitely be back for more services.