I have recommended Ulta Beauty's Brow service to many of my friends for years. However, today I had…read morean unusual circumstance occur resulting in the worst customer experience I've had with any sort of service. The brow specialist burned half of my eyelid of and did not acknowledge or say anything until I blatantly pointed it out. Even though I didn't have to pay the $30 for my eyelids to be burnt off, which the brow specialist only did after I asked, it did not change the fact that I was burned. The manager was extremely condescending and mockingly laughing at my mom and I when we asked if there was anything else that could be done by their team since they were at fault. I could go into far more detail about this terrible experience, but I hope that this brief summary is enough before any of you spend $30 on a brow wax at a place that could not care less about their customer.

I LOVE THIS ULTA AND I LOVE THAT THERE IS A BEAUTY STORE IN ENID. I don't even live in Enid…read moreanymore, but when I come back to visit my family I always visit Ulta because it is just so convenient. Some people may complain that the workers at Ulta are hands off, but that is actually why I prefer Ulta to other makeup stores like Sephora or even makeup counters in department stores. I like to have the freedom to explore the makeup myself without feeling awkward because I actually don't know exactly what I'm looking for or if the product I'm looking at is actually the correct highlighter/bronzer/concealer that I need. Plus, the staff here are very polite and knowledgeable if you do have questions! They have such a large selection of makeup, skincare, and hair care products that you are almost 100% sure to find what you are looking for. They also have the benefit brow bar (which my mom loves) as well as a hair salon in the back!

Ana was so helpful with shade matching, answering my questions and understanding of what I needed…read more Alana who checked me out at the counter was great too as she found me a last minute product I needed before leaving.

Great people, great products, and great service!love this place and the staff who work there.read more

My daughter and I were visiting from Seattle back in February 2012 when she needed an emergency…read moreface wax. We called these folks and they got her right in while I looked around the shop. I don't use Merle Norman, but the people working there were super friendly and I could tell they really knew a lot about the product they were selling. The girl that waxed my daughter's face did an excellent job. My daughter really was impressed about the eyebrow wax. Their prices are very reasonable and the shop seemed very clean.

My only real issue I gave is that none of their prices are marked . It always cost more than I…read moreexpect when I get to the register LOL

A little sad because I wish the service was much friendlier. Seemingly they did not really care for…read morethe customer. When you walk in the door, you are not greeted. There are no prices on any items so you have no idea what you are purchasing. But they do what I need in the store. Just wish the workers would pay attention to the customers more and ask them if they're are finding everything okay or if they need any help. Disappointed. I gave a 2 just because of the items and the store. But -3 for customer service.