Shea is as helpful as he can be given the two local storefront business they are. I bought a great…read moreused PC for 2/3 the price of a new one. I will never buy another new PC or cell phone again. Fix em until you cannot - and them buy competently refurbished, relatively newer technology - and support smaller locally owned businesses like Computers to Go! The corporate-run technology firms are making increasingly crappy products right out of the box (even Apple). The only thing the tech-bro billionaires care about these days are stock prices going up and power over consumers.

The owner is a total joke. This place is absolutely terrible. Took an iPhone in for a simple…read morescreen & 3 screens later and my phone still does not work. The resolution proposed is that I drive to see him directly, they can't meet me at the store I took my phone to. Why should I drive to Saginaw because the Midland technician "doesn't know iPhone's." They had my phone 3 separate times for over an hour and half. I even had the phone diagnosed at the apple store. Since the owner won't give me my money back this is my pay back I suppose. I couldn't have imagined getting an Iphone fixed could be anything NEARLY this difficult.

Needed my kids insurance cards laminated. Associate Connor rang up the order, snuck in a $2.36…read moreexpedited fee in the total. I asked him what it was for and if he thought he should have mentioned it. He did not respond, after asking two more times he barely acknowledged that maybe he should have. He removed the fee, after I said I could come back. There were four associates standing around doing nothing. I came back three hours later and obviously out of retaliation Connor did not do them. This is a scam, goodby Staples, in the heap of poor customer service along with Sears, Kmart, Circuit City, Blockbuster wont be around when Connor turns 21 I am sure. BTW the manager knowing the situation did not even acknowledge and issue.

I have visited this Staples location multiple times. For printing, picking up online orders, and…read moregeneral shopping. I'm always greeted at the door and while I'm wondering throughout the store I get asked at least twice if I need support with anything. I have called and provided feedback to the manager for the awesome customer service I experience. Most of the workers always have a smile on their face and I'm happy to return to the store for any of my shopping needs.

f I could give iCare Repair less than one star I would. My phone was promised in 2 weeks. After 5…read moreweeks, my phone was finally returned. They told me it had been fixed 10 day earlier but was failed to be returned to the store. When I went in last night, I was told my phone was not able to be repaired. The District Mgr and the COO both told me conflicting stories. I'm not certain that anything was done to my phone. They "graciously" didn't charge me for not fixing my phone or did they fix it? Nobody knows because they all gave me different excuses and were caught in multiple lies. Everyone I spoke with pointed the finger at someone else. After multiple lies again last night, I got the following email: Mark, Let me start out by stating how sympathetic I am that you had to wait an extensive period to receive information and to retrieve your phone. I know that I personally would be upset if I had to go through your situation. After further investigating your case, lack of communication between our Midland location and our soldering facility was the result of the time delay. As I mentioned over the phone, this is a new unique service that we have provided to our customers to distinguish our company apart from our competitors, which most (if not all) competitors in the Midland area do not provide the service you have received. Due to the significance and the relatability of the case, I will be meeting with my top managers in the company this next week to discuss and learn from this unfortunate experience. I will be adjusting certain policies and procedures that relate to the transfer and communication of solder repairs. From this, our company will evolve to provide a higher standard of customer service for solder repairs. I am sorry if in the process of all this, we have lost you as a loyal customer. I hope that you will soon come to understand who we are and what our values are as a company and as a team. The outcome of the case, as I know it to be, is that you have not been charged for the solder repair, your phone is currently functioning properly, and you have submitted your experience online. Considering the outcome, the owner and I do not see how it would be advantageous for any parties involved for further discussions about the case. Please inform me by email if there is anything else that the owner and I should know moving forward. I appreciate your patience, Brandon Brandon | COO Here is my response to this company: I agree there is nothing else to be done. Your company has repeatedly shown a complete disregard for honesty and transparency in their business practices. The complete lack of consideration for promised communication between customers and your business was shown time and time again. Each time your company failed. In fact, your subordinates and company showed exactly who they are in this entire process. They do not care about how they treat the people that keep them in business. I told you many times I was repeatedly lied to and even told that nobody higher up in the company would talk with me. You did it again multiple times last night and again in this email. That says a lot about the people involved. Your email mentions doing the repair for free. Well, I am not certain that anything was done as you stated in my first conversation with you that the phone had been repaired approximately 10 days prior but for some reason had not been mailed out. Yet, last night, I was told by you and one of your subordinates that the phone was not repairable. In fact, you told me that multiple times. Certainly you should see why I question what if anything was done and what the actual truth is about anything that was done on this phone. You told me that it may work for a short -time or it may work for years- or something to that effect. Obviously, if nothing was done, I should not have been charged. See why I question everything your company has told me? One person told me the phone was picked up and driven to Lansing, and others tell me it was mailed. One tells me it was fixed, another tells me it wasn't able to be fixed. Notice the theme here? What sets you apart from your competition is the complete lack on integrity of everyone except for Megan (the young lady I chatted with online) that has been involved. Every single one of you lied to me. Every. Single. One. You stated above you hope I come to understand who we are and what our values are as a company and as a team. Oh, I have. You have all made it crystal clear to me the sheer lack of integrity of your company. Your values are to lie, offer weak excuses, over-promise, under-deliver, and blame each other. Not one person has taken the accountability for the utter disaster and waste of time I was put through. Dan Peabody (the owner) will not even take the time to listen to a customer that has had an exceptionally horrible experience or that is claimed. Go somewhere else.

Very friendly and knowledgeable staff. Bo and Zac were very helpful! They replaced the screen on my…read moreiPhone 6s Plus in less than 20 minutes. Very conveniently located inside the mall. Clean store with a good selection of accessories as well. Highly recommended.

Had a good experience here when ordering Spiderman 2. Before I bought it I wanted the know the…read moreprice so I called and asked them how much it was $40 bucks, I was like "Heck yeah beats paying 70" went there got it but it said $55 so asked the guy there and told them I called today and was said it was $40. He heard my story and believed me without asking questions. Now he might have known I was the same guy but either way it doesn't matter he was the coolest guy there and believe me you won't believe how long I was looking for this game. Great place filled with honest and cool people. Side note: Now you might think I'm lying but pls I'm 100% being honest here so pls just try to take my word for it. I wouldn't be lying if I were making a review on them.

They screwed Nephew out of a keyboard and a mouse. They had their credit card compromised (so they…read moresay) and they had him wait five months waiting for the system to be made, while the people that answer their phones had no they lost his order for FIVE months, Once he spoke to the person who does the work clue what they were doing and got the system made, they quoted him a price five months ago, (now it's six months) and price went up and they gave him no keyboard or mouse like he was to get. I'm helping him by reporting this to BBB and Michigan's Attorney Generals office. Shame on them. This happened at the Bay City store. Were going to speak to our lawyer too. This is just wrong. The people behind the counters' know nothing, and strung him along for five months. He was even told not to talk to them and ask for the people who make the system's. This place should be ashamed of themselves. But of course their not.

When I come around the area I always stop by here. Very friendly employees and they host very fun…read moretournaments and events here as well. If you are a gaming enthusiast or need repairs come by this place

These guys rock! What would have cost me around $100+ was a fraction of the cost. They were easy to…read morework with, had all my parts needed and didn't make me feel like an idiot. Thanks again guys!

Was here on time & wearing a mask. Very nice & did a great job in a timely manner. Would recommend…read moreto friends.