This location sucks. They will not dispense the amount of medication that my doctor prescribed…read morebecause they say they sell too much of it and they have to meter their sales. Never did they say that to me, in fact I called earlier in the day to confirm the quantity before I picked it up, and they confirmed that it was for a 3 month quantity not one month. Yet at pick up they only filled one month despite the doctor requesting 3. They said that's how most pharmacies operate, and that is blatantly untrue. I used to get the 3 month fill at Walmart and CVS. I said that I guess I would need to move back to one of those pharmacies. The tech said, "Okay" and then hung up. Stay away from this pharmacy unless you want rude techs and a pharmacy that ignores doctors orders. So unprofessional.

Absolutely the worst!!! 18 yrs I have been going to this pharmacy and some fat mouth kid changed…read morethat all for me today!!! Marilyn at the Flower Mound Justin rd location just lost you a long time customer!!! I am extremely sick, never received any notification my prescriptions were ready, called twice to "messages are full" and no answer. Then to have this person tell me pretty much its my fault. Im done. So pissed.

The only reason it's even getting to stars is because 1 of the 3 girls in the blue scrubs was…read moreactually nice about the situation another one totally messed up (I wish I knew names, but the girl with the locks was so very nice). When picking up my wife's medication for her pregnancy last week, I noticed it was far less than she usually receives (in a ziplock bag when it normally come in 3 boxes). I went back inside after confirming my suspicions with my wife and a pharmacy tech told me that it was all they had, and the rest would be available the following Monday. Fast forward to today, when trying to fill the rest of her prescription, my wife said she was being charged over $100 for an "early refill". We have never paid over $10 for this particular medication, so obviously we were confused. When she called into the pharmacy, the man on the phone said that their system read she received the full prescription and that withstood would have to check the cameras to see if there was any discrepancies in what we were given. I didn't think that was acceptable, so I drove down to the pharmacy to plead my case in person. I saw the girl who gave me the partial prescription and she couldn't even bring herself to look at me. Another girl came and told me the same thing that was said on the phone, even after I showed her the picture of what we received. She then tried to say we owed $43 for the rest of our medicine when that was not the case. She then got the lady with the locks and she was nice, sympathetic, and really wanted to help me, but her hands were tied as the pharmacy manager wasn't there. All in all, this was a terrible experience for me and my wife and after I go back tomorrow to talk with the manager and get this fixed, we will switching pharmacies.

Twice I had to exit the drive thru pharmacy after waiting half an hour in a line. This place used…read moreto be ran well. Not sure what happened but I'm switching my prescriptions to somewhere else.

I drove past the pharmacy and it looked deserted so I called and asked if they were still open. The…read moreperson I spoke to said yes. I said " great because I just drove by and it looked empty and a for lease sign was on the building". I confirmed business days/hours and told the person I'd see them on Saturday because I needed a gift and loved their gift shop. I drive up and low & behold the place is empty.They've moved.... you'd think if someone called and asked what I asked the person on the phone would be sharp enough to tell the caller they've recently moved their business.

Strongly considering changing pharmacies. really thought this was the place but frankly im tired of…read morebeing asked EVERY time i go in "are you new? do you even have an account here?" uh yes! ive used yall for quite some time now. and the wait is getting longer and longer. ive had a script called in and 5hrs later its still not ready. my insurance info has not changed the entire time ive used them (over 2yrs for our whole family) but they always tell me there is no insurance on file and have to update it. not that they need to confirm but that it does not exist in their system. which adds to my wait time.

This is the worst, most incompetent, belabored and arcanely functioning pharmacy I have ever…read moreencountered. As one who works in drug research, has a B.S. in biochemistry, an MPH and knows full well FDA protocols and regulatory standards, I can tell you the head pharmacist, Dennis, operates his business like it's the 1950s. The only reason I came to this pharmacy in the first place was because the particular molecule I needed compounded was out of stock throughout the greater DFW metroplex - another very telling indication of just how inadequate their business model is. If you're the only pharmacy out of, say 25, that has a drug, I'd gather things aren't going so swimmingly. In addition to the aforementioned shortcomings, this pharmacy - unlike any other I've known - doesn't offer a courier nor a shipping service. So, if you live in Downtown Dallas, you'll need to drive 30mi to and from the pharmacy to fulfill your order each time. Equally as fun - because of the head pharmacist's rules and relevant paranoia - if you have a month's supply, you'll be expected to come in TWICE within that month to pick up your script. Super convenient, right?! Oh, and another one of my favorite aspects was the rigidity in which this pharmacist felt it necessary to adhere to arbitrary, make-believe chemical standards. I'm not going to bore you with the minutia but suffice to say, if you know anything about chemistry (acidulants, antimicrobial properties, stability, salts, etc) this guy is doing way too much for too simple a process. "You know you don't HAVE to use saline sol'n, right? You can just use water - the molecule has HCl already in it". He says "Well, per FDA regulations we have to comply to a set of stability standards". I followed with, "oh so then I guess every OTHER pharmacy in the metroplex is just doing it 'wrong'? Are they all going to get 'busted'?! Did you discover some novel chem properties that the rest of the world doesn't know about?". Golly, maybe he'll avoid fines and criminal drug charges AND win the Nobel Prize too. The final kicker though is when Dennis tells me further, they can no longer fill my script because it's in a particular drug class as another medicine I take. Which again is false and an entirely ridiculous statement. Drug classes: opioids, benzodiazepines, dissociatives, amphetamines, anticonvulsants, PPIs, SSRIs, etc. They are all different and - unless you got your PharmD degree in 1985 - not equal and very often non-competitive. Especially when considering dosage and frequency at which these particular meds are filled. But I don't take Dennis for a big picture kind of guy anyhow. The moral of the story, unless it's the last pharmacy on earth, please PLEASE do yourself a favor by avoiding this dinosaur and support one of the many other great, reasonably priced, convenient, practical, and current pharmacies being operated in TX. And even if they're in Tyler and you're in Ft. Worth, they can probably ship your meds right to your front door.

I recently transferred to this location because the Community Pharmacy on Justin Road closed. What…read morea nightmare! Although my husband and I have made it our policy to shop locally owned businesses whenever possible, in this case we will be making an exception and will switch to either CVS or Walgreens.

I thought employees of Walmart that work behind the counter with returns and purchases need to wear…read moretheir cameras?? I was at this Walmart making a purchase of an Apple Gift Card and unfortunately the card had no money on it when I went to use it to buy music. $300 down the drain. These cards are useless any more. Nothing is safe. Everything is fraud. And me I am out $300 on an Apple Gift Card!! The employee who helped me with this transaction got a little snippy with me questioning who I was buying the card for.

When I was at register 22 today at 1:30 I asked the cashier if she could break one of my 20s into…read moretens and she made this very snarky. We don't do that anymore. When a manager brought the money over and I asked her about it she was not very pleasant and would not offer to help me out. The store has majorly gone downhill with people that are now working there.

I had to buy a couple of things for a sick friend so I went to CVS about 7:30 pm. I was in a rush…read morebut it took fire st because the one cashier was talking and talking and would not shut up. I do however want to say that I had left my debit card in the store and she brought it to me in the parking lot. While I hated her constant babbling, she should be recognized for going out of her way to bring me my card I think her name was Linda but not sure.

This store is conveniently located at the intersection of Morriss and Cross Timbers. The store is…read morevery well-laid out and always clean. If one can not locate what they are looking for, there are always helpful, knowledgeable employees nearby. And their easy-to-use self checkouts make it a cinch to get in and out quickly. They also have the BEST gift card selection in town! (Note: One can not use the self checkout for gift cards.)

It was just all right. Didn't have what I was looking for and the aisles are somewhat miss matched…read moreor unlabeled so it took a while to make sure. It's just a drug store so shouldn't have expected that extensive of a snack section so there is no need to give a negative review but nothing popped out to me as wonderful. They were minimally staffed with just one at the register. The lady did say hi to me as I came in though and didn't bother me when I walked out with nothing.

The self serving KIOS is meant to be used by individuals. Why the clerk is intruding every person…read moreusing it as if the person has no idea how to use it? Quite frankly, this is incredibly invasive, why the clerk come by push every screen button , ask your phone number, and whatever answers need to be answered on screen WITHOUT any requests for HELP. Also, the same clerk has been pushing and upsell even I asked not to be bother and not interested and turn around questioned why not, I will not shop in the CVS again.

I enjoy being embarrassed by the Front-End Manager, when I mentioned that there was a pricing…read morediscrepancy on produce (apples). His exact words were "What do you expect me to do about that? The prices are way over there and I'm up here. Go talk to those guys, don't bring that crap to me!" I used to go to your store 4 - 5 times a week. Sadly, I am now paying much more at Tom Thumb.

I just did my shopping and I can tell you that this store has declined a lot lately. At 2pm in the…read moreafternoon there are a lot of senior citizens doing their shopping. There were zero assisted checkouts open. There were two elderly women and another lady will full baskets looking for assistance. I saw a teenager standing at the front and asked her if there was anyone who could help these women with their full baskets. She replied "no, there are only two of us working today". I asked if she could help them and she told me "no". I told her that she didn't look busy and it would help the lines not get backed up as basket were lined up 3 or 4 to each self check out line already. I suggested that the store let customers know that only self check out is available as there were also handicaped shoppers in the store. She rolled her eyes and said "how are we supposed to do that?" I told her they could put a sign up on the door so everyone can see if when they come in. She rolled her eyes and said "nope, I just work here". A manager yelled across the front of the store that the girl was busy (she was scrolling on her phone). I told her she was too busy on her phone to help anyone. It must have been overwhelming for the teenager as she took a break and went to the back of the store. Another employee approached my self check out and began reviewing the video of my check out. He said "how are you doing?" I replied that I was pissed off, he replied, "yeah, me too" and turned around and walked off. He gave me the impression that he thought I was stealing from the store. The selection has also reduced as I had four items on my list that the store was out of. This is not the first time, or even the second time this same issue has occured. As I was leaving the young man who approached me opened up a register and began checking groceries as the lines were so long. This location is very convenient for me but I will be shopping at a different store such as Aldi moving forward even though it is farther away. Employees being rude, failure to properly staff the location, managers yelling across the store? Seriously?

The pharmacy staff is very helpful. I have an elderly parent who takes many different prescriptions…read moreand they are good at helping me keep things straight. The store seems to run understaffed because I'm always looking for help checking out. If it weren't for the pharmacy I'd give it a lower rating.

This pharmacy is TERRIBLE. Service is terrible Have prescriptions issued by UT southwestern and…read moreshe refuses to fill them. After telling me they were ready for pick up. Instead of helping they turned their backs on me On 4-23 in response to this posting about the terrible service I got a reply from Amy L. Threatening me to turn me over to corporate CVS. My reply - PLEASE give me their number. I'll call them. The attitudes and behavior by this pharmacy staff are at an all time low. If a table waiter or Walmart staff treated someone like this they would be written up or let go. Yelling, screaming, threatening ignoring good people just trying to fill a prescription is un professional, and does a dis service to our community.