I have been going to this spa for several years. The staff are skilled and provide excellent service. Unfortunately, on my last visit, I was berated in front of all the other customers by the owner. She was telling me to follow their procedures for any future appointments. I was puzzled by her remarks because she had personally accepted my reservation 2 weeks prior. At that time I had not requested any particular service provider. I arrived on time for my appointment and again, made no request for any particular service provider. Curiously, the owner scolded me for not making a specific request. I have never been discourteous or demanding of any staff and was disappointed by the embarrassment I felt at being spoken to by the owner in full view of all other customers. I will not return to this establishment. read more