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Lindmark Insurance Agency

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

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Water Street Insurance Agency

Water Street Insurance Agency

(3 reviews)

After buying insurance from them for 20 years, I've moved on…read more Cynthia Pasciuto was my original agent, and she was great. Then, one day, she was gone. That agency was sold to a new owner. After that, service was mixed (calls not quickly returned, deadlines missed, etc.) until I started working with Carolyn there, who was very responsive. But, a few events recently left me very disappointed with the new agency owner, Carmen: 1. Coverage gap for personal umbrella policy I learned today, Dec. 14, that they had sold us a personal umbrella policy in August that in fact didn't fully cover us. Carmen called me in October and left a general voicemail ("Hi, give me a call"), which I thought was a marketing call. He contacted me today after I informed them about a car accident we were in last night, which prompted Carolyn to go to Carmen to see if he had in fact informed us about our coverage gap. He had not. So, yes, I've paid for four months of a policy that didn't cover us fully. When I asked Carmen when he learned of the gap, he claimed it was two weeks ago, which was clearly wrong, given his Oct. call. I think mentioned that knowing about what gaps existed is one of the reasons I rely on an agency. Carmen didn't apologize or express any remorse. On a later call, after I produced evidence of his October call, he denied ever saying that he had said he first learned of the gap two weeks ago, and also said that it was my fault for not calling him back. 2. Homeowner's coverage We bought a new home and the policy they sold us didn't cover the cost of our home. When asked, Water St. said that the appraisal had come in at that number. My new broker claimed that the limits came from the carrier they picked, and Water St. instead should have worked with third parties to get us a policy that fully covered the cost of our home. They optimized their own economics, in his opinion, rather than giving us the coverage we needed. _________________ So, I've moved on. Friends in the insurance business tell me that some agencies "ride into the sunset"; they no longer aggressively find new customers, and just "manage the book" by getting commissions on renewals with existing customers. Well, Water St. has lost a long-time customer who bought all of his insurance from them for 20 years. I'm glad to go. Our new insurance adviser, who is the owner of his agency, is fantastic, plugged in and very responsive. He believes that the best way to serve a client is through great customer service. He is young and hungry. He quickly replaced our three policies and made everything smooth. One agency's loss is another's gain....

Looking for a new insurance agent to save you $$$?!?! Go see Donna at Water Street Insurance. She…read morenoticed an error with my wife's insurance and saved us not just hundreds, but over $1,000 from my wife's old insurance agent that didn't notice for 3+ years! Very fair and very competitive.

Arbella Insurance Group - Team Arbella at the Stop the Stigma Walk to support Interfaith Social Services.

Arbella Insurance Group

(17 reviews)

For years I have been paying arbella very high rates. Someone hit my car on the street. Arbella…read moredid not send out an adjuster for almost a month. They did not return phone calls and never got in touch with the auto repair shop. The rental was horrible. The whole experience made me feel like i must be paying cut rate prices, but no my car insurance is closer to three grand. They charge a lot but do not have the service they are not a good choice, but fit right into overcharge the consumer

Someone insured by Arbella crashed into me neglectfully driving. I tried to take care of it with my…read moreinsurance, but they insisted I call and deal with arbella insurance, and i've only had problems since the beginning. My "representative" didn't seem to care about helping at all, and although I didn't do everything imaginable to expedite the situation, this company definitely slowed me down worse than any insurance dealings I've had in the past. Lack of communication, unhelpful, slow. Edit: I'm glad to see I'm not a negative nelly by myself--this company is trash! Matt (or whoever my rep was) has the same name as me so I didn't want to come down on him, but he has been so useless and even threatened me with bills when I took a week or so to get receipts for my claim, and I felt so pressured that I never disputed the claim and I feel like this was on purpose. It took me probably 3 weeks to get a rental, hating these guys every day in between, and now I have to pay more bills because f-cking Matt couldn't call me back because he's such a busy guy. I struggle to say the rude feelings I have for this company, despite already having posted a nice paragraph of hate. Honestly F the guy who crashed into me for having this dogshit insurance, such a hassle and I hope the company goes under.

Lindmark Insurance Agency - insurance - Updated May 2026

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