I do not recommend Tarpey!! They are looking out just for themselfs , my policys that they write…read morego up every year and I always point that out to the agent , this year we asked for a copy of the policy and they emailed it with a note saying "it went up again" So we were angry and asked to shop it so the agent did and found a lower price by $350 so I said go with that but then they tell me they sent the bill already to the morgage company for the higher amount, trust me this agent is NOT looking out for you do not use them unless you just do not care about how much you spend.

As a 20 year customer to a Woburn based insurance company it was time to switch to someone more…read morelocal. I walked into Tarpey and briefly met with Patty, giving her details about my unhappiness with my existing provider (poor customer service and constantly rising prices). Patty collected all the information she needed and emailed me the next morning with quotes for home insurance and automobile insurance. The price was significantly lower that my existing policies so I moved both policies to Tarpey. I don't think I'll ever leave. Any time I've emailed Patty or sent someone from my family to their office the service has exceeded my expectations. Don't let the nonstop TV based insurance advertising fool you, local insurance companies can match or beat the pricing and provide far better service.

We've been insured through Gilbert since the 1990s, and have carried various policies through them,…read moreincluding ones for our homes and autos. Donna, our principal agent, Mark, the owner (and his dad James before him), and the other agents and staff members have always been wonderfully responsive, knowledgeable and helpful, whether it was determining what to cover, coverage amounts, what insurance companies to use, and when we've had claims or unusual situations. I recommend them highly.

I have been wrestling with insurance for a few years, I know enough to be dangerous but am not an…read moreexpert. My policies have changed agencies a few times over the past 5 years via M&A so I am glad I am now fully over with Gilbert. The team is smart, personable, and patient, etc (I was working with Sherri but the entire team is awesome). I am so glad where I am sitting and so appreciative that she took the time to really dive in and not only understand the policies but take time to explain her thoughts. Sherri and the Gilbert Insurance team is above and beyond great! I would highly recommend.

Dreadful. Absolutely DREADFUL customer service. And after all, what else does an insurance…read morecompany have to do but handle customer service needs? Eastern Insurance Group's purchase of DL Landau, with whom we did business for decades, was a death knell for good customer service. Interminable hold times, bad information, no reply to email messages. How many calls do I have to make, how long do I have to wait to get an appointment to sign documents to change our auto insurance policy? Well I can answer that question. At least one week and at least a dozen phone calls. We will be making every possible effort to change insurance agents...assuming of course we can find a company that hasn't been purchased by Eastern.

I just wanted to say eastern was the first company I asked for a quote for simple business coverage…read moreand it took 10 days for me to realize Kimberly Koloski and eastern insurance simply didn't care about helping me. It took a matter of hours to get a quote and gain insurance with a different broker. I do not recommend using her or this company

After buying insurance from them for 20 years, I've moved on…read more Cynthia Pasciuto was my original agent, and she was great. Then, one day, she was gone. That agency was sold to a new owner. After that, service was mixed (calls not quickly returned, deadlines missed, etc.) until I started working with Carolyn there, who was very responsive. But, a few events recently left me very disappointed with the new agency owner, Carmen: 1. Coverage gap for personal umbrella policy I learned today, Dec. 14, that they had sold us a personal umbrella policy in August that in fact didn't fully cover us. Carmen called me in October and left a general voicemail ("Hi, give me a call"), which I thought was a marketing call. He contacted me today after I informed them about a car accident we were in last night, which prompted Carolyn to go to Carmen to see if he had in fact informed us about our coverage gap. He had not. So, yes, I've paid for four months of a policy that didn't cover us fully. When I asked Carmen when he learned of the gap, he claimed it was two weeks ago, which was clearly wrong, given his Oct. call. I think mentioned that knowing about what gaps existed is one of the reasons I rely on an agency. Carmen didn't apologize or express any remorse. On a later call, after I produced evidence of his October call, he denied ever saying that he had said he first learned of the gap two weeks ago, and also said that it was my fault for not calling him back. 2. Homeowner's coverage We bought a new home and the policy they sold us didn't cover the cost of our home. When asked, Water St. said that the appraisal had come in at that number. My new broker claimed that the limits came from the carrier they picked, and Water St. instead should have worked with third parties to get us a policy that fully covered the cost of our home. They optimized their own economics, in his opinion, rather than giving us the coverage we needed. _________________ So, I've moved on. Friends in the insurance business tell me that some agencies "ride into the sunset"; they no longer aggressively find new customers, and just "manage the book" by getting commissions on renewals with existing customers. Well, Water St. has lost a long-time customer who bought all of his insurance from them for 20 years. I'm glad to go. Our new insurance adviser, who is the owner of his agency, is fantastic, plugged in and very responsive. He believes that the best way to serve a client is through great customer service. He is young and hungry. He quickly replaced our three policies and made everything smooth. One agency's loss is another's gain....

Looking for a new insurance agent to save you $$$?!?! Go see Donna at Water Street Insurance. She…read morenoticed an error with my wife's insurance and saved us not just hundreds, but over $1,000 from my wife's old insurance agent that didn't notice for 3+ years! Very fair and very competitive.

For years I have been paying arbella very high rates. Someone hit my car on the street. Arbella…read moredid not send out an adjuster for almost a month. They did not return phone calls and never got in touch with the auto repair shop. The rental was horrible. The whole experience made me feel like i must be paying cut rate prices, but no my car insurance is closer to three grand. They charge a lot but do not have the service they are not a good choice, but fit right into overcharge the consumer

Someone insured by Arbella crashed into me neglectfully driving. I tried to take care of it with my…read moreinsurance, but they insisted I call and deal with arbella insurance, and i've only had problems since the beginning. My "representative" didn't seem to care about helping at all, and although I didn't do everything imaginable to expedite the situation, this company definitely slowed me down worse than any insurance dealings I've had in the past. Lack of communication, unhelpful, slow. Edit: I'm glad to see I'm not a negative nelly by myself--this company is trash! Matt (or whoever my rep was) has the same name as me so I didn't want to come down on him, but he has been so useless and even threatened me with bills when I took a week or so to get receipts for my claim, and I felt so pressured that I never disputed the claim and I feel like this was on purpose. It took me probably 3 weeks to get a rental, hating these guys every day in between, and now I have to pay more bills because f-cking Matt couldn't call me back because he's such a busy guy. I struggle to say the rude feelings I have for this company, despite already having posted a nice paragraph of hate. Honestly F the guy who crashed into me for having this dogshit insurance, such a hassle and I hope the company goes under.

I work at a local car dealership, and have interacted with a lot of customers from the area who use…read moreBrian. I have to say he is one of the easiest and most professional to work with. I've seen countless examples of him meeting his clients at the dealership when they have issues, or need to change coverages with the purchase of a new vehicle. Some insurance companies can be very difficult to deal with, and it's not always smooth when customers need to get a car insured at the end of the day, or make complicated changes to their coverages....so I'm always delighted when they tell me they work with Brian McMahon and I can count on things going flawlessly!

Dear all, I have…read morebeen Brian's client since 2005. From day 1, he has always been terrific!! He is available, responsive, and he answers questions very thoroughly. I don't know how he does it! I couldn't recommend him more highly. I use him for my auto insurance and my home insurance. My son now uses Brian as well. We are all very happy to have Brian taking care of us. Michele J.

I have had 2 cars insured with Curley's for 4 years. Good rates and easy renewals. No accidents so…read moreno experience dealing with that aspect. Payment slot in door is helpful when I forget to send payment in the mail......

From the owner: Curley Insurance is a family owned and operated independent insurance agency. We take the time to…read moreget to know you and match you to the correct coverage and insurance company for your individual needs. Whether you are looking for insurance for your home, auto or business, Curley Insurance works for you.

I was looking for a better price on my Home and Auto and a friend of mine suggested I call LoPriore…read morein Stoneham. From the first phone call to signing of my new policies, Maria was more than helpful. I felt like I have known her for years. She walked me through each step and made me feel comfortable about the switch. Sometimes it can be nerve racking changing insurance companies. You want to make sure not only are your investments covered, but more importantly, your family. Maria made me feel confident in the decision I made. Thank you so much Maria for all you help and guidance. Joe D.

Switched to LoPriore after seeing a billboard. I got a GREAT rate and have been so happy with their…read morecustomer service team, specifically with Maria and Sabrina. 10/10- highly recommend!

My husband and I have been with the agency for a long time and am very happy with my agent Brian…read more When he was out for a medical leave I had to deal with someone else in the office, but had to wait for her to finish her phone call. I sat there for 10 minutes listing to her telling someone about her drug addict son, I was horrified, so unprofessional. I understand everyone has problems in their personal life but when you are working, you should leave your problems at home. I hope Brian never takes a day off so I wont ever have to deal with that woman again.

I Insured thru B and M from 2017 thru 10-16-2020 and insured thru Concord Group for multiple car…read moreinsurance policies. I make over $150K per year and I Always pay my bills on time and have an excellent credit score- I Am A Good Payer. However in October (15th) 2020 , Concord Group sent out a cancellation notice that they have not received my payment for October 2020, ( I sent it out 1st week of 10- October, I Sent in an additional payment of $960.00 to cover a full 2 months. During this time the Covid 19 Pandemic was in its 8th month. Mail has gone from coast to coast in 2 days to 1 bill takes 2 weeks to clear, due to slow downs in USPS due to Mail In Voting. Does this matter to Concord Group- No......... PAY UP OR WE CANCEL YOU OR YOU CAN MAKE ANOTHER PAYMENT- VIA OUR ON LINE SYSTEM THAT WE CHARGE YOU TO USE AND PAY BY CREDIT CARD..... - YOUR ALL FIRED FOR EXTORSION. Jill Horrible Troll Like Person Hiding Behind a Computer

From the owner: auto, home, business, Life, AFT- MA Teach Benefits, 5% Auto Insurance Discountread more