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    Linda L Lau, MD

    3.0 (2 reviews)

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    One Medical Primary Care Clinic - SanTan Village

    One Medical Primary Care Clinic - SanTan Village

    4.3(108 reviews)
    3.2 mi

    One Medical is an interesting place to review because... it's not a restaurant, and it's not an…read moreentertainment place. But it's a place you go to see a doctor. And in the spirit of Yelp... I review everything. Including... walk-in doctor's offices. So, I'm a One Medical user, and I've used it for about six months. This is my home location, and I'm definitely a fan. One of the main things I like about it is how you can get labs done by just walking in anytime. You don't need an appointment. You just walk in and wait. If there's a line, they can give you a time to come back. Or, if there's no line, you can just sit in the waiting room. It's very nice to have a lab on site, and you don't have to deal with the whole Sonora Quest adventure that a lot of us Arizonans deal with. I've seen two nurse practitioners there. Both of them were helpful. And not only did they show good bedside manner--if I'm able to use that term, despite not actually being in a hospital bed--but they also were quick to respond to my messages on the app. The service here is painless. No pun intended. It's easy to make an appointment. Their app is very well-designed. And this location is clean and friendly. I would recommend One Medical if you're looking for a simple primary care experience.

    One Medical is a wonderful forward thinking Dr office. They are own some Saturdays, are…read morenationwide.... yes you can do teledoc visits, but if you're out of town you can also gp to another OneMed office near you. The medical staff is caring and amazing, they have a lab in office. The biggest thing is they respect your time. You don't wait in the waiting room long your provider comes to get you not a med tech and you can pick your apt time 15 min 30 etc. There is an annual membership fee but you get a discount if you have Amazon Prime. My dad is 78 years old and has had many health issues and they've taken care of him wonderfully and my 24yo son is also a patient there. We are very happy with their care for us all.

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    One Medical Primary Care Clinic - SanTan Village
    One Medical Primary Care Clinic - SanTan Village
    One Medical Primary Care Clinic - SanTan Village

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    Complete Care Medicine - Complete Care Medicine

    Complete Care Medicine

    3.1(88 reviews)
    2.0 mi

    EXTREMELY DISPLEASED WITH THEIR SERVICE!!!…read more My boyfriend has been having health issues for a few years now and has gone to this practice a MULTITUDE of times, NEVER with any answers! His symptoms have been gradually worsening, to the point that it has been impacting every aspect of his life. We have been suspecting that he may be suffering from complications due to sleep apnea for some time, so he decided to schedule an appointment with them, to request a referral for a sleep study. He was guaranteed that the referral would be sent to the sleep center ASAP and he managed to lock down an appointment for the study, (about 1 month out at that time.)We both had been very much looking forward to that appointment and the possibility of finally finding some answers for him, so you could imagine that a month of waiting seemed like an ETERNITY as it was, especially with how terrible he has been feeling. After counting down the days to the appointment for almost a month now, he LITERALLY had the sleep center call him the DAY BEFORE he was scheduled to have his sleep study performed, only to tell him that they have not received the referral in time, in order to obtain prior insurance authorization! We were both utterly GOBSMACKED and DEVASTATED with the news. I called the sleep center to see if there was anything that could be done at that point and the representative I spoke with, told me that they had been attempting to contact his doctors office to obtain a copy of the referral for THREE WEEKS with NO REPLIES!!! What's worse is, WHO KNOWS when the insurance company will finally give them authorization for the service and considering we had to wait a month for the appointment, we probably won't be able to get another appointment until next year when our deductible resets! Overall, we've been completely SCREWED OVER by this SHODDY doctors office and it has cost us precious time, money and further SUFFERING, as now my boyfriend is now STUCK not being able to get his sleep study done for who knows how much longer at this point! I can most SURELY tell you that they have most DEFINITELY lost him as a patient and that they have never done a single thing to help him for the entire time he has had the DISPLEASURE of going there! Your practice deserves ZERO STARS overall and you have made your patient's quality of life MUCH WORSE in the long run! SHAME ON YOU COMPLETE CARE!! Why don't you do your future patients a favor and change the name of your business to, "INCOMPLETE CARE" because you SUCK!!

    I can only assume they've gone out of business...?…read more I've been calling repeatedly for 2 weeks trying to get an appointment with my provider for a 90 day prescription refill and to get copies of my medical records and not only are they not even answering any calls, but the voicemails I leave with the appointment line are left unanswered too. This is the last straw for me as a patient. I've watched them decline with more and more issues in returning calls, their shoddy practice in conveying test results without any explanation of WHAT the test results mean, and my pharmacy's numerous requests to tweek my custom mixed medicine that took them A MONTH to reply to.... Yes, it took a month to call my compounding pharmacy back to get my medicine straight. Unbelievable. I'm now looking for a new doctor and wondering how the hell I can even get my medical file from them to give to another PCP. I guess I just go bang on their door?

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    Complete Care Medicine - The view of Complete Care Medicine when you pull up!

    The view of Complete Care Medicine when you pull up!

    Complete Care Medicine - Reception area

    Reception area

    Complete Care Medicine - Another reception view

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    Options Medical - Actual text from Optima Medical Mesa - telling me there's nothing they can do

    Options Medical

    2.7(10 reviews)
    1.9 mi

    I wonder what the actual suicide rate is after dealing with this office. I've been asking them for…read more3 days to amend the false information their AI system placed in my doctor visit summary. I've been begging for three days to please take out the falsified information so I can pay my rent. I can not get disability and assistance with school when the paperwork says I am enrolled in school - I told Scott I had to drop out , so how is this still on my record that I attend school? Then I said I'm on leave - so they put I started a new job twice and was congratulated. I never had this conversation on 3/31 , yet it says I did in the LEGAL MEDICAL DOCUMENTS? The manager said she didn't see this in my docs - even printed it out and gave it to me - with the same errors I pointed out 3 days ago. When I finally had enough , here's what I was presented with- please see screenshot of response from Optima Medical in Gilbert

    All they care about is money. The ladies at the front desk were extremely rude. I asked about the…read morebilling because I was told that the follow up after my blood test was included, they had me come in 3 times for a physical and bloodwork which isn't necessary, and then they told me that was never said and that they don't know how much my visit would cost. Then told me they would cancel my visit (while I'm already there). I told them I was just trying to get the cost and not trying to cancel, but at that point I didn't want to give that place my money after how rude they were being. So I left and I will not go back there. Please do yourself the favor and go somewhere else that actually cares about their patients.

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    Options Medical - Waiting area

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    Waiting area

    Linda L Lau, MD - familydr - Updated May 2026

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