Arrived in BJX anf headed to Budget counter. It was abandoned. Wanted 15 minutes for representive…read moreto show up. He came into Budget counter and demanded, "give me your license and credit card. I politely had him the cards. He looked at his paperwork, barjed off at me the total for the rental was $400. I looked at him and said no, it's $182. He responded with you have to buy liability. I said no, it is included in the carentals.com/Expedia reservation. He responded, "that works for you, doesn't work for me. Go to another company to get a car!"...never been so rudely handled in a customer service situation. We ended up at Mex, was wonderful, courtesious and professional. Never again Budget!​

We rented a car for 10 days and were advised we have to buy the insurance. We have rented vehicles…read morefrom here various times and have never had to purchase the insurance. Then while driving 1.5 hours to our destination we noticed the passenger window did not work nor the horn. We called the local office and were hung up on and when we called back they had blocked our phone numbers.

This was the best encounter with Avis staff at BJX Airport. There are some airport locations I…read moretravel regularly when I go to Mexico, but I have been a Sixt member for a long time so I gave Avis a try when visiting this city. I am glad I did because my experience with them went well and smooth, both in service staff and vehicle condition.Moreover Jose Pedro and Cristian at the service counter went well beyond my expectations due to the fact that I had to leave one of my suitcases at the airport because the POORLY TRAINED, LOWLIFE, IGNORANT, supervisor from VOLARIS IVAN MANRIQUEZ did not let me check in my baggage. These two gentlemen which they had nothing to do with my situation offered to store it while someone picks it up or even ship it to my house. After this wonderful and unique experience AVIS has gained my business from now on. Jose Pedro and Cristian really understand the meaning of CUSTOMER SERVICE. Once again, thank you, thank you. I hope AVIS corporate reads this review and gives you guys a raise or promotion.

I would give zero stars if I could! We rented from Enterprise in the Leon airport (BJX) because it…read moreseemed like a reputable company and the prices were great. When we got there, the car was great. Clean and in great shape. They walked us around and pointed out every scratch, ding, dent, and mark. Every one. We knew right away that they were going to ding us for ANY mark we made so we were sure to point out everything we say. We returned the car in perfect condition, but the guy found a ding on the rim of a tire. The rim. They NEVER inspected or noted anything on the rims when we rented it and then they claimed the damage was caused by us, which it wasn't. They refused to listen and when the bill game, they charged us $300 USD. That basically doubled the cost of the rental. We disputed the claim when we got home but so far they have not resolved the issue. The workers there are dead set on finding ways to increase profits. They required insurance even though our credit card provided coverage, and then they manufactured an additional $300 in charges. Unbelievable. I don't know if the other companies are any better, but I WOULD NOT use Enterprise to rent a car again.

Poor inventory poor mechanical and auto body maintenance high rates poor service…read more Dollar exchange the lowest 19.10 vs 20.60 other competitors.