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León, GUA

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Sixt

1.0 (1 review)
Open • 7:00 am - 11:00 pm

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10 years ago

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Budget Car Rental - This is what  Budjet in the Airport looks like

Budget Car Rental

1.0(13 reviews)
0.9 km

DO NOT RENT FROM BUDGET CAR RENTAL in Leon, Guanajuato Silao (BJX airport) Here's what happened…read more They are shady as crap. So, my husband and I booked a full size vehicle, since we were traveling with my parents. Reservation went through online ok. When we got to the airport, the guy was gone, we waited about 20 minutes for him to (hopefully) return. He walked us over to our car, and he gave us a tiny, smaller than economy vehicle and we said NO, this is not what we booked. He assured us that in Mexico, this tiny thing, was considered a full size vehicle. (He lied) TO top it off the car was empty in gas. We took the vehicle and 20 minutes later we called the phone number and Rosalio picked up, he said he KNEW it WAS NOT the car we booked but said, he gave it to us anyway because it's the only one he had. So he admitted he lied. Then he said, he would have an SUV being dropped off that night and would call us back and NEVER DID. Our contract was written and paid for a FULL size vehicle. I called earlier today to get a refund but they said they are franchised. The lady that answered the phone says, she will give me a call tomorrow to see if the refund is possible, but I am not holding my breath on them calling me back. Their phone number calling from the US is 011-52-472-748-2001. My advice, DO NOT RENT FROM THIS PEOPLE!

Arrived in BJX anf headed to Budget counter. It was abandoned. Wanted 15 minutes for representive…read moreto show up. He came into Budget counter and demanded, "give me your license and credit card. I politely had him the cards. He looked at his paperwork, barjed off at me the total for the rental was $400. I looked at him and said no, it's $182. He responded with you have to buy liability. I said no, it is included in the carentals.com/Expedia reservation. He responded, "that works for you, doesn't work for me. Go to another company to get a car!"...never been so rudely handled in a customer service situation. We ended up at Mex, was wonderful, courtesious and professional. Never again Budget!​

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Budget Car Rental
Budget Car Rental
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Sixt - carrental - Updated November 2026

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