My experience with Lincare in Wilmington, NC has been excellent. From the friendly, experienced office staff to the exceptional Nurse, Laurie, who did my fitting and adjustments with knowledge and care and patience. I can't imagine a better alternative Many thanks! David K read more

Local service was fine in Wilmington. In New Bern before my move I was told by office staff that I did not need additional oxygen canisters because I could function at level 2. I had just been released from the hospital at level 4 or 5. She was looking at 5 year old records. The billing is terrible. I was double charged twice in the 4 months I had service. The same thing happened 5 years ago with Lincare. Do not trust the business practices of this company. read more

I recently moved to Wilmington, NC from San Diego, CA. While in San Diego, I had three sleep studies and used Phillips C-pap and Bi-pap equipment over a ten-year period. Upon arrival in Wilmington, I was required to do a titration sleep study. Lincare provides support service for equipment and supplies. They issued a new ResMed AirCurve 10 ST Bi-pap to replace the outdated Phillips equipment. I experienced multiple problems using it. I went to the Lincare Wilmington office today to resolve these issues. I met Amber Brown, who patiently listened to my complaints. She is an outstanding listener. She did an excellent job of teaching care and use of the equipment. She also adjusted my headgear to be more efficient and comfortable. She taught how to clean the equipment. The office manager, Todd West, was very cooperative in listening to my problems, changing equipment and assigning Amber to help me. Outstanding support and service! Definitely earned a five-star rating. read more

There is a reason they have a two (2) star rating on Google and the company has a one (1) star rating based on customer reviews on the BBB site. I I have been with Lincare for several years now and for the most part I was with them in Omaha NE and for the last four I have been with them in Wilmington. Based on my experience in Wilmington I can say that I think the Google rating is too high. I'm going to tell you about my most recent experience with the local office. I got a new prescription for a ResMed AirSense 11 machine, this is a Cpap machine, the prescription called for my AirSense 11 package to include: AirSense 11 device AirSense 11 tub Power supply unit ClimteLineAir 11 tubing Headgear and a ResMed Full Face Airtouch Mask. When I got there, they said that since I had received items for my old Cpap machine a month ago they could not give me the tub, the tubing, or the Airtouch face mask because the insurance company would not pay for it since they had already the supplies for the older machine. The only problem with that thinking was that the items that they sent for the older machine were not compatible with the new machine meaning that I could not use the new machine. Now logically this does not make any sense to anyone but them. When I got home with my useless machine, I called the insurance company, and they thought their position was as ridiculous as I did. The insurance company called Lincare's Wilmington office and explained to them that the AirSense 11 was supposed to be delivered with everything it needed to perform its function and that the missing items needed to be delivered to me. Their response was unique, they need a new referral from the doctor which again makes no sense. UPDATE:07/21/23 While speaking to a nurse at my Pulmonologist, she said that my insurance company was not accepting new business from Lincare. Now everything that has transpired makes perfect sense, since they could not enter a request for a NEW machine but could supply it as a replacement. Supplying it as a replacement meant that they had to follow Medicare guidelines for replacing supplies. The entire wasted time of the insurance agent, the medical office staff at my doctor's office, and my time could have been avoided if someone in the Lincare office had just been truthful and told me that they couldn't enter it as a new order. It wouldn't have changed the outcome, but everyone's time wouldn't have been wasted and I'd be writing a different review. So, in ending this review as I started it if it is recommended that you go to this office, please tell the referring physician that you would rather go to another supplier, I will be. read more

Why is Lincare open? They do not help the patients when they have any kind of problems or questions, If the Cpap Machine is not working, they will not exchange it out. Because they claim its three years old so they make no money from it. They do not even try to check it or help with an exchange. (This is poor patient care), so if you are a physician sending your patients for Cpap do not send them to Lincare. They wash their hands after the do set up for the first time. Beware Patients and Physicians because these people are not looking out for your patients. read more