What a Nightmare! I'm a wounded veteran that needs oxygen delivery for my CPAP and daytime hypoxia.
I've had to call LIncare multiple times - 4 in total. I requested oxygen refills all 4 times, and I was told, "we will get them out to you." After the 5th call they informed me that there was a billing issue and I needed to call billing.
What they didn't tell me? Billing takes approximately 48 hours to get back to you. I missed their call because I wasn't available right when they called... So the issue continues.
Used to I could just call the driver for my area - his personal cell phone. Apparently, the only way he could ensure any kind of customer service (according to him) was to allow customers to call him personally. Unfortunately, he quit and now I'm having one hell of a time.
I called him after he quit, not realizing he wasn't working for LIncare anymore. Wow, he told me exactly what I expected to hear. "Linacre capitalizes on demand of the industry and purposely understaffs their locations, knowing customers will have to wait, in order to maximize profits. read more