I had an issue with a missing part. It was after 30 days that I contacted them but they replaced the missing item.

I purchased a lifetime on my oxygen machine from my wife, i send it in to get it repaired or replaced , and they said there was a small scrape on the case. The charge would be over $600.Because of this small scrape. Purchase your oxygen concentrator from another vendor that is honest,, beware this company is a rip off!!! read more

I wouldn't do business with this place if my very life depended on it, which my roommates did. My friend bought a portable oxygen machine from 1st class medical. $1800.00 It turned out to be too heavy and cumbersome for her to use. As she was in the hospital and missed the 30 day return policy by a couple of weeks, we attempted to return it as soon as she was physically able 1st Class Medical refused to allow the return but offered a "buy back" of $500. That's right, a machine they sold her a few weeks earlier for $1800 that she put virtually few hours on, they gave her $500. This company preys on the ill and disadvantaged. They are a disgrace to the industry. Refused to give me contact info for owner. They should be ashamed read more

‼buyers beware! Their machines do not offer battery life that they advertise. We even sent the batteries back and they sent them back saying they work. the machines only last 30-40 minutes when they tell you 3-4 hours. after speaking with Hannah she said sometimes they only last 1-1.5 hours and that's still not being met. what a joke. Do not waste your time on this scam! read more

Do not buy anything from these scammers. Purchased refurbished oxygen concentrator. 1st day it alerts to low purity which means under medical standards of 79%. Second day, same. Third day, I called and returned for replacement/repair. Came back 10 days later, turned it on and 15 minutes later same thing "low purity". This time I want to return it. They tell me it checked out when they sent it so I must be lying. I did return it and charged over $500 for restocking fee. Beware. Restocking means they will sell it to the next sucker, it might be you. Sad. My husband has no unit and I'm afraid to try again. read more

My now ex wife got me a Portable Concentrator from these people with warranty. One year later i had a problem and had to pay $90 to send it for repairs. They called le amd said that it had a rattling sound and tthey would need an additional $650 to fix. Since i did not drop it, i told them to send back. I found thebrattle to be just a hose inside that had come off. I fixed it in less than 10 mins. I will never do business with them again. read more

Bought a concentrator on Sunday. They said it would ship Monday and I would have by Thursday. They did not giving me a tracking number. Nothing arrived Thursday, nor Friday, nor Saturday, nor Monday.... it finally arrived Thursday. I opened instantly. It was damaged (outer shell was cracked as was the casing behind a removable panel. I plugged it in and the service light came on and stayed on (the service light means it isn't and doesn't work). I called that same day Thursday, spoke with someone who sent me an email and I sent the proof of the pictures of problems. I was told I would get a call back on Friday with the shipping label to return the unit. Nothing happened on Friday. I called and they left me on hold so long I hung up. I called back second time, same thing. Never got to speak with anyone after I was transferred to customer care. Sent emails Friday because I oculdn't reach them. Called Saturday, I was told the person left early and no one was there to help, they would leave a message and someone would get back to me on Monday. Monday comes. Nothing. I call again. Now I want a refund and I want a shipping label to return this item. I am told that all sales are final. I will probably have to file a chargeback with the proof of the transaction to get the money back. And they will probably not send me a shipping label to return the unit and these units are considered dangerous toxic waste and are not to be discarded!!!! If you are still considering buying from them after this and all the other reviews keep reading. I only saw the reviews when I came here to post my experience,... hopefully you are wiser and came here BEFORE making the purchase. One thing you should take note of on their website. Lots of "options", but when you call they will sell you only one. They will give excuses as to why the one you want isn't available. Also take note that the prices of the different options are NOT listed. They were selling me only one option of home concentrator. With hindsight it was like a used car salesman. I was quoted a price of $1950. I am not new to oxygen and the last time I bought a unit it was $700 (not too far in distant past)... I fell over. They excused the price increases and said there was a promotion so it was only !395 but it was ending soon. I said no way. He went away to ask the manager and came back and said the manager kindly agreed to let it go for very inexpensive at $1095. Then I got the damaged and defective unit. Definitely go elsewhere. Hopefully these will become non Rx type item at some point. I am not a fan of Amazon type selling becuase of its monopoly on the market, but wow amazon would flush out these types of crooks in NO TIME FLAT. read more

1st Class Medical - this is what damaged defective unit with service light looks like - Medical Supplies Near Me - Parker, Colorado

I paid $2,340 on Sunday October 6, 2024 for a refurbished Arya Go with a 16 cell battery and was told by the representative at the time, Jake, that I would have a 3 year extended warranty included with my purchase for this price. Other agents have told me that I only have a one year warranty since my concentrator is refurbished. Either the other agents are lying or Jake is lying. Either way, I feel cheated and scammed. On May 22, 2024 Jake confirmed over the phone that my machine has a 3 year warranty and said he could send me an invoice confirming the 3 year warranty. I have never received the invoice and has since been ignored in my email communications to Jake with the general customer support email CCed. This company was quick to reach out to me even on a Sunday when I placed my order but now that I have an issue with them, it's crickets. read more

I Love my purse not heavy People are pleasant Fast shipping Work with you to get what you need. read more

Purchase of a Used Liberty2 Oxygen Concentrator ($2200 with shipping). I cannot stress enough for the buyer to beware. Read the return policy "Used Equipment Customer Satisfaction Policy" of this company before purchasing any item. My mistake was in rushing through the purchase from them over the phone. This was a mistake on my part and it cost me $500. I was offered an exchange for a different brand of used Oxygen Concentrator without losing any money. The problem with the used equipment they were offed to me, is that it could be purchased online approximately $600 less than the $2200 of mine they were already holding . GOOD DEAL FOR THEM, NOT SO MUCH FOR ME. Again, I know that this was my own doing, but it just feels like I was dealing with a used car lot. I just had to get my concentrator from a different supplier so I did not have to deal with them any more. I would not recommend purchasing anything from this company. read more

When I sent my port.concentrator in to be repaired I was not aware it was going to take over 8weeks. They need more people to repair them. I was not offered a backup till it was returned. Had I known this I would have gone for imogen. Yes it was more expensive,but I could have had it repaired near me and they offer a temporary one while you wait for return,at no cost to me. 1st medical said they could charge me hundreds but they stopped doing that, would tell people check out the company first. I did but did not ask about repairs. Don't make my mistake. read more

Decided to give them a call because I wanted to buy their Labor Day special for $ 1995. After starting to talk to the person on the phone about this, he tried to sell me something different because I wanted a different size battery and I was told that the machine I was looking at didn't take different size batteries I am glad I didn't purchase from this company earlier in the week I received several phone calls from them and when I spoke to someone about it and told them to leave me alone quit calling me that I've already been contacted several times a day. I was told not by me. I've opted out of their call back. They're still calling. I'm getting emails two and three times a day and now I'm getting phone calls from their number and whoever the person is is hanging up as soon as my phone rings. Poor poor customer service don't know where the management ownership is, but they need to get involved if they want to make sales and as a medical professional, I would strongly suggest going somewhere else read more

Horrible experience. They initially sent a "new"ARYA O2 concentrator which was obviously used. It failed immediately and they replaced with another ARYA. This appeared new but after a year of light use it sounds like a tractor trailer and overheats. The sales dept. couldn't care less, told me to ship it back at my expense, wait six weeks (Really?) or upsell me another unit for additional 1900.00. Other issues were, never sending tubing or cannulas as promised and don't believe a word they tell you regarding Medicare reimbursement. Out of pocket 4000.00. Reimbursement including secondary, about 26.00 a month. After the sale NO follow up. Always tell you somebody will call, but they never do. read more

I purchased a Caire POC from Hannah Godlove at 1st Class Medical. She spent a lot of time with me explaining the pros and cons of various units and spent quite a bit of time doing it. She was knowledgeable, businesslike, but friendly. It was a pleasure dealing with her. The unit I finally chose was the Caire FreeStyle Comfort. I received it today and went out on a "trial run." It worked properly and the battery did last the advertised time. read more

horrible customer service and the salesmen lie to you. I wanted to get my simply mini go refurbished and the salesmen talked me into a new machine (a totally different and more expensive one) and a trade in for mine around $600. I thought great....then I buy the one he recommended. Arya P5 and send mine in and they turn around and offer $100 for it plus I had 2 extended batteries! Now they deny even saying that, now they have there commission and my unit and are giving me the runaround....talk about bait and switch. read more

Hannah Godlove was most professional. She assisted us with obtaining the prescription from our current provider so we could purchase an Oxygen Concentrator with a humidifier to support our needs. The sale price was competitive. Thank you for your assistance! read more

I'm starting with 3 stars and may very well update as the process with 1st Class Medical plays out. We purchased a portable Arya Mini over Labor Day this year on their "special" sale. Also ordered an extra battery and external charger. Total cost was $2740. First time we used the machine was 2 days after it arrived. I had placed a battery in it and plugged the unit in to charge the battery up the evening before. the machine was in use approximately 100 minutes and as we pulled into the drive, it stopped. I didn't think a lot about it as I thought maybe the battery had simply died and proceeded to just bring the machine in and waited for our next use. Fast forward to a week later, when we needed to use it again. As before I plugged the machine in to charge the evening prior, then disconnected it as we were ready to leave. The machine literally ran for 20 seconds and then shut down. As I hadn't charged the second battery, I assumed it wasn't ready to go so we traveled with mom's portable home oxygen tank (Very inconvenient!). I placed a phone call while at our appointment and spoke with Josh (he's also the one that sold me the unit). He told me to call back and ask for tech support when I had the machine close by. After returning home, I decided to try the second battery to see if anything changed with the operation of the unit. When I plugged the second battery in I noticed several new things. One was that after about 15 seconds, a battery icon popped up and showed how much charge was available on the battery. The first battery had only showed a plug icon and I had no idea that wasn't the norm. Also, when I turned the unit on, it showed me how much time was available on the battery. Wow, what a concept, as the first battery hadn't shown that either. So now I knew that the fix would be a bit simpler than a whole unit issue, I just needed a new, WORKING battery. So when I called today and spoke with tech support, this is also what she discovered, and I'm anticipating they'll send out a replacement and all will be well. Not quite though, because they're process is that they send out the replacement battery via UPS, but I have to be here when UPS arrives so that I can open the box, take out the replacement battery, put in the defective battery, change the label and then hand it back to the UPS guy. Seriously. It's like they don't trust me to receive the new battery, then when I GET HOME FROM WORK, put the defective battery in the box, relabel it and take it to my UPS dropoff spot. It's not like I have any use for this defective battery to lay around my house, and it's not like I would have called just to say my unit wasn't working so I could go through all this to get a "free" battery. My only other option was to return the defective battery, and then once 1st Class Medical received it, they would then send out the replacement battery to me, which would be 2 weeks or more turn around time. I really wish I had read all the other reviews here and on the Better Business Bureau site before purchasing from 1st Class Medical. The unit we have has loud popping sounds that are constant and rather annoying. I see some on the BBB site have complained about that also, and feel that the popping sounds might not be "the norm" but that's a battle I'm just not up to fighting at the moment. My mom is 91 and is recovering from a recent fall that broke her hip. This has been upsetting to her and I will refrain from telling her some of the things I've discovered by reading reviews of the business that she just spend over $2700 with. But 1st Class Medical, be advised that I'm not frail and I'm willing to spend as much time as I need to warn others off from your products. So here I am folks, telling you to look beyond 1st Class Medical for whatever it is that you're needing - and when you find a different place, please be sure to do a thorough search of their reviews also. read more

Don't be fooled by this group! I have been waiting 2 weeks on a G3 unit that was supposed to be 1-2 day 'upgraded' shipping. This unit is for my 65yo mother with COPD who can't go to the grocery store without oxygen. Multiple calls and emails (with no response) and no one can tell me when I will receive my unit. Customer Service is severely lacking with this group. Salesperson - Riley Wildermuth "Customer Support" - Makala read more

There customer service is the worst. You can't talk to anyone. You call and leave your info then they get back to you. Then when you have an issue it takes forever. Had an issue with the DC plug that came with the unit. Called to have it replaced 3 week still haven't herd anything. DON'T BUY FROM THIS COMPANY!!! read more

I highly recommend finding someone else to do business for your oxygen needs they left us stranded without any oxygen and wanted to charge us rent for another machine their customer care was very unprofessional read more

My father who is 91 bought the Inogen 5 on July 10, 2021 from Sprylife in Denver, CO. We were thrilled to get the Veteran discount. In December it would not hold a charge, they paid $90 shipping and sent it to 1st Class Medical who Sprylife informed us to on December 16th. We received a call and they could not find anything wrong with it. When we received it back it still did not work so we sent it back immediately on January 15th. We received a call that the motherboard needs to be replaced. It is now February 8th, we called and were told they have no idea when it will be fixed and if we want another inogen we could pay for a loaner Inogen 3 for $290.00 non refundable. A brand new unit should last longer than 5 months. My Dad is out of over $4000, and no portable concentrator. Anne L read more

Don't buy from these people. If I could have said no star I would. My mother-in-law was in need of a car adapter for her portable concentrator. I was told first class only had two left and I needed to hurry up and buy one because they were going fast. I had no choice than to purchase one. Then out of nowhere her oxygen company called and said they were going to upgrade her portable concentrator which included a car adapter. When I received the car adapter I ordered I called to return it. I hadn't even open the box. I was told no accessories can be returned. And if I were to look on my receipt it was to tell me that there are no returns. First of all the person I ordered it from never said anything like that. And my mother-in-law never received his receipt. So basically you had to buy one to get a receipt to tell you that you can't return it. The most ridiculous thing I've ever heard. I really despise a place that tries to deceive you. Taking advantage of a 94-year-old person. read more

Customer service is the worst. Not very helpful after you purchase the product. We ordered accessories and were charged and only 1 was shipped. The other 2 were out of stock. They could not tell men when I would receive them. Every time you call, you have to wait an enormous amount of time to speak with your rep, if you get them at all. My rep was very friendly until we had a problem, then only offered excused with no results. We finally called again yesterday. Waited 15 minutes to talk to someone. Gave up and called the number to purchase a new product. Low and behold, they answered immediately. Coincidence I think not. The 2 items were now in and would be shipped out same day. If we had not called, not sure if we ever would have received them. We are talking about $400 worth of items. we did get a very good price on the original Ayra and are pleased with it. But you are dealing with mostly elderly people who are not well. Some compassion and service would be great. read more

Three years ago I purchased a Respironics SimplyGo unit from 1st Class Medical. It got very little use, but once it was out of warranty it stopped working and needed service. I called 1st Class Medical, and they showed no class at all. They would not help me with repairs, which I was happy to pay for. All they wanted to do was sell me a new machine. So if you want a company that services what it sells then 1st Class Medical is not the place for you. I was able to get unit repaired in Cleveland at Repair Authority. read more

Great and fast service.piece of mind, Nate was my agent.great plans for all budgets. Piece of mind was 1st on my list of consirns.friendly agents. read more

stay away from this organization, I had same problem with customer service as others, once they know you have problem with the "new Arya" you buy from them, they got your money and could care less from the communication I had with them. read more

Do yourself a favor and deal directly with the manufacture of the product you are interested in. My experience was awful. The product we purchased was Inogen 5. The unit was 2 months old when it caught a fire. We called and they said we would need to return it at our cost. $200 to ship to them and back to us. If we wanted a replacement until they fixed ours there was an additional cost (not disclosed at purchase when we ask about it). The unit lasted just over the 1 year warranty. They set us up with financing that was supposed to be 0% until paid. When I questioned the Credit card company they said that 1st class medical would have to call them. When I called 1st class medical they refused to call the credit card company and make it right. We purchased directly from the manufacture this time and they have been so accommodating with all our needs. I am so thankful. read more

I would give this company a negative star.Purchased G4 in January machine had 3 year warranty.Malfunction 5 months later needed to return for repair $50.00 s&h each way.1 month later had same problem.Once again s&h was on me.I believe this company is a fraud.I have no way to know wether I receive a new machine or if the repair was actually done.When you question customer service regarding s&h their 1st response is "it's on your receipt ".Josh Simpson in sales was charming when selling the unit but gives no assistance with your concerns.I'm sorry that I didn't research this company before purchasing my Inogen unit.DO Not BUY FROM THIS COMPANY..They need to be investigated by attorney general for their business practices.WORST COMPANY EVER. read more

I bought an oxygen machine from them for a lot of money , then dint have any more use for the machine less then 6 moth later , they said they would buy it back .. told me a price and then once I spender money mailing it back , they got it and they said it needs repairs even if it was still under warranty, .. took a lot of money from buy back price they originally told me .... I had it checked here before I mailed it back to them , from a reputable medical medical dealer .. nothing was wrong with it !!!!unbelievable. That's a scam read more

This company is unresponsive and has very poor customer service. I have called 10 times to get an update on my warranty repair and not a word or call in return. Work with oxygen companies that really care about customer service. Buyer Beware! read more

Beware of purchasing here, they tout their in-house repair and quick turnaround but cannot live up to their promises. They claim 1-2 week turnaround but units usually have to go to factory for 4-6 weeks. Their contact information on the website is incorrect. Any repair is going to cost you $60 postage. They are unable to supply repair materials for home repair even though the manufacturer says that are available. In short 1st Class Medical uses bait and switch techniques on service-after - sale. read more

Terrible! Paid 450.00 for POC and batteries. The batteries were defective and did not last very long at all. Had to ship machine and batteries back. Biggest waste of money and dangerous!!! Had to find a rental elsewhere! read more

Very disappointed in what could have been an easy fix. Customer Service is not a priority for this company, sales are the only thing that matters. I have very low lung function, on a BiPap, and after ordering a G5 from these folks over a year ago, they had all of my info on file. My first experience with them was not the best, but I'm one that believes that stuff happens. This time, my old home concentrator went out leaving me with nothing, so I called 1st Class, and the sales rep (the sales reps are always so charming and sweet and full of promises), says no problem, will send me this unit ASAP. So vague about the humidifier deal I was asking about because apparently it doesn't actually come with it I find out later but that's cool. So the unit arrives, I make due until it does. The unit does not work. My husband and I follow every instruction, more than once. We let it "rest" even. Tried again. So the next morning (after trying again), I call customer support. This is Wed, June 30th. The gal says, wow, you've done everything exactly right, to which I reply well yes, you have excellent directions and we read them. So she says, we'll need to get you a new unit, I'll call you back with the details. Mind you, I am now relying on my portable concentrator which you cannot use with my BiPap unit and I told her that so she would make sure and put a rush on whatever the decision was. Nope. No call back. Hospital Thursday. Again Friday. Friday when I get back home I call again, because no response (the number they have is my cell of course). Poor gal that answers tells me everyone is gone for the 4th. Then she says, well ma'am we sent you a unit, you received it this past Tuesday. Oh my. Yes, that was the BROKEN one. Still waiting for how I am supposed to get this back to you (they require special shipping instructions, etc) and when will I be getting a replacement so I can breathe? I tell her I've been hospitalized twice. Well ma'am they're all gone. Someone will call you back. Yeah, they did. Monday morning. Meanwhile I ordered one from another company, who didn't charge me shipping, because they wanted me to breathe. Oh, the unit they sent me? It works. Now, here's the best part. I ordered extra tubing for $20. When they FINALLY sent me the shipping instructions and everything, I sent EVERYTHING back to them. I had multiple conversations with Carlos. Explained everything to him. They not only charged me for the shipping, they kept my money I paid for the tubing and they have the tubing. Another good one? They promised UPS would be here on a Saturday to pick the unit up after I told them that doesn't happen here, so my husband stayed home, missed major OT opportunity. Nope, UPS showed up on Monday. I have tried multiple times to get these people to give me back ALL of my money but they won't. Simple fix. All they would have had to have done is return my call on Wednesday, simple fix. I do not recommend this place to anyone and they need to change their motto. Shipping and handling is on the customer no matter if the unit works or not. I believe that is extremely bad business. If the unit worked, it wouldn't have been shipped back. Not only that, they lied to the credit card company. They told them in the documentation that it arrived in "good working condition". I have proof that it did not. They refunded me the amount for the UNIT ONLY! I explained this to Carlos. He said his supervisor made the decisions, when I asked to speak to her, yep, you guessed it. Crickets. Do a search for another company that sells the same products. Use them. Save yourself some heartache, especially if you rely on the unit to keep breathing. read more

1st Class Medical was not only easy to work with, they made sure I got my new Inogen One 3 before I left on a trip. I LOVE my new Inogen-a whole new FREEDOM. I like being able to use it at night and not have to preorder a portable O2 concentrator everywhere I go. Way to go 1st Class Medical! read more

Have only had my Inogen G3 for 6 days but like it very much so far. I have been testing it's night time sleep operation using my SPO2 recording oximeter. Last nights reading were pretty good with only a couple of drops below 88%. Will bump up to the next highest setting and check results tomorrow morning. We are going on a trip and this will be the only unit I will need for the trip. Delivery on this unit was extremely fast, ordered it on Wednesday and it was delivered on Monday. read more

I ordered a Air-Step Focus and after one week still had not recieced it . After calling they told me it would be there in 4 days. Finally recieved it has a lot of cords but only one battery that last 1 1/2 hours the manual and thier website say it last 3 hrs. I would have to purchase a battery at $249.00. Not happy at this point and am considering returning everything. Joyce I. 5/19/2017 read more

I called and ordered on February 14, 2018, a Respironics Oxygen Concentrator from a man named Wes. I explained the need, that my wife needed this equipment to provide oxygen to her CPAP that she uses every evening. He told me they would ship tomorrow, February 15 and that they would send me an email with the tracking information. He also told me it would take 2-3 days to receive it once it was shipped. My credit card got charged that same day, February 14, 2018. I did not hear anything so on Monday, February 19, at 1:30 EST, I called to find out what was happening with the concentrator I ordered. I spoke to a lady who informed me that they did not have any in stock when I ordered it (even though they did not inform me when I ordered that they were out of stock). She said they had gotten word from the manufacturer that they were receiving some the next day, Tuesday, February 20, overnighted by the manufacturer. Excellent news except I believe they were out right lying to me (now anyway, not at the time). I waited until today, February 22, 2018 and still have not received a call or an email notifying me of shipment or any delay. So, I called at 4:21 EST to ask Wes on what the heck is going on. I talked to Wes and he aid it was not his area, the shipment of product so he passed me on to a woman. Guess what, I got the same exact story. They have not received any oxygen concentrators but they would be receiving the product from the manufacturer tomorrow and it would be shipped to me immediately. I complained that I was not informed of the product not being in stock when I ordered, but they had no problem charging my credit card even though they had not shipped the merchandise. I also told her that I had called on Monday and been told they had not received any stock but were told by the manufacturer they were overnighted and would be in the next day. Seems like a line of baloney to me. No apology, no concern that a woman needed this product. I could have tried to get it form a reputable supplier if I had been told. She asked me if I wanted to speak with her supervisor. I said yes. So I got passed to another man who again was not apologetic and after I got upset he just laughed at me. I asked if he thought that not telling me it was in stock, not following up with a call or email when they knew they couldn't ship, that there was still no follow up after I called on Monday and then again today and received the same line of getting a shipment in from the manufacturer, from an overnight shipment. LAUGHING, he thought I was funny in my complaint, even that they took my money when they could not supply the merchandise. I ended up hanging up after telling (demanding) that I get my money credited back TODAY. I don't know if it has been credited back yet but I told him I was going to call the Colorado Attorneys General with my story as no one runs a legitimate business, supplying medical equipment in such a bad manner. I am going to call but wanted to file a complaint with the BBB as they really are not good people or running a good business. read more

Very disappointed in 1st Class Medical. We bought a refurbished Inogen One G3 portable oxygen concentrator for $2000! But after 7 months of very light use, the battery died and it no longer charges. Buyer beware. They didn't offer any support whatsoever. We were told we would have to send the machine to Texas to get serviced, which is a base charge of $700!! I would strongly recommend buying elsewhere. read more

I've been very happy with this companie's willingness to help, their knowledge, the time they took to answer my questions, and their sense of urgency in responding to my situation. I'm happy to recommend them to you! read more

Our first experience with 1st Class Medical was okay. But our 2nd time renting a Portable Oxygen Concentrator left a bad taste. The unit arrived on time as promised. The packaging was very poor and the box tore bringing it into the house. The accessory bag for the extra battery and power cords was missing. They shipped one out overnight but it required a signature in person. So we had to make do with out it for our entire vacation. Half way through our rental period. The unit stopped charging the batteries on the continuous flow setting and would only charge on the pulse setting. But unfortunately we only came to figure that out through trial and error. I phoned the 800 number on the unit. I was told by the answering service that I would receive a call back. They didn't bother to say it would be the 28 hours later. When I received the return call the representative had a real rude attitude. I felt she was in CYA (cover your ass) mode. She was very defensive and 3 times asked what I wanted her to do for me. When I said a refund would be appropriate she refused. Will not be using them for POC rentals! read more