I am truly grateful for Brian and all the drivers at Airport Transportation of Waco. My daughter…read morewho is a first year student at Baylor has used their services many times traveling between Austin airport and the campus. I even felt comfortable enough to use them when her younger brother went to visit her alone for the first time. Brian responds quickly via phone and text and is a great communicator when our plans sometimes have to change. We feel very safe and valued with this company.

I don't normally do reviews but I have to take the time to appreciate Brian and Airport…read moreTransportation of Waco. I discovered this company when I was frantically trying to get my college student home for the Thanksgiving and Christmas holidays. I had heard of another company but when I called to inquire I didn't get a response. Brian took care to ensure my student called me as soon as he was picked up and when he got to the airport.

Could not be happier with the service we received with this company. The car was spotless, Mac (our…read moredriver) was professional, courteous, and wonderful. Booking was very easy and communication was prompt and professional as well. We have already booked another service with them and have already referred several friends and colleagues to them, too.

To be truthful I actually did not book their services due to the disappointment in the initial…read morephone call with Mark who I believe to be the owner. I called to request a quote (important detail I made clear at the beginning of the conversation) for 6 people for an executive sports utility/sedan. They would be flying in on private aviation and attending an upcoming Baylor game and need to have transportation to the game and back to the airport after. As he is shuffling through paperwork he explained how much they have going on I let him know I would be more than happy to receive the quote via email if that would be easier on him. He seemed frustrated that all I wanted was a quote- which I explained at the beginning of the conversation. I then went into further detail about the 6 attendees being a bachelor party- he immediately interrupted me explaining that there is no drinking and that he will not have a bachelor party messing up his *insert cost of vehicles here* and that his company drives the most elite (he gave examples such as CEOs, football team owners etc.) around and partner with Baylor. I explained to him that half of this bachelor party are global CEOs. I wouldn't be calling an executive service (that has prom, wedding and college student shuttling service all over their website anyways?) if I didn't NEED that type of service. He continued to interrupt me and mansplain their drop-off game procedures and services. He also added in that "he doesn't want to shoot himself in the foot but will be plenty busy anyways, but most groups rent a car through the airport." I finally asked him if they would be available on the date I need them. He let me know if I wouldn't have interrupted him while he was looking that he wouldn't have stopped but I told him "I just needed a quote." After he said yes, this was the end of the conversation. I am extremely disappointed in how he didn't even TRY to win business over but automatically assumes this business wouldn't fit the bill. However, I am sure he will be plenty busy anyways that our business did not matter. Terrible all around. I call car services beforehand to get an idea of their level of service before I book them for my executive. If the initial conversation is this rough, how is their level of client service? I wouldn't trust them with weddings, proms, CEOs OR my college kid.

Jo is a delight, funny as hell. Have enjoyed trips with her several times. Was quick to pick up and…read morewilling to tote me anywhere. Highly recommend.

From the owner: RIDES Let me serve you and all your…read moretransportation needs at a very reasonable rate. Here are just a few of my services: * Airport rides / one way & round trips * Cosmetic Procedures * Medical Procedures * Road Trips(up to 125 miles) * Last Minute Rides/if I can’t help you, I’ll help you find a ride. Let’s discuss any & all of your transportation needs. I will do my best to help you find a solution at a very reasonable rate.

Second time using this service. Clean, safe vehicle. Driver friendly, professional, excellent…read moredriver and navigates the highways with knowledge and confidence. Will continue to use this service commuting between Alaska and Waco.

We used Hot Express with no issue last year - but we won't be using them again. Booked a shuttle…read morefor a pick up only in Dallas with drop off in Waco. Ended up cancelling the trip as the flight out of Waco was delayed and the connections were missed, negating the need for the trip. Contacted Hot Express immediately - we had only booked on the website the day before and paid the $95 that same day. They refused to give a refund, only offered a partial credit, told me they didn't care if I no longer recommended them to others and then hung up on me. We will choose another local service from now on.

This a #1 Airport Transportation service by far, on time all ways, with a kind and friendly Driver…read more, you won't go wrong with Sky Angel Airport Transportation, Please call him Daniel Garcia (281)794-1994 . I give Him a 5 Star Raiting

I booked this car service for a ride to the airport. I asked what type of vehicle, and a photo of…read morea Town Car with advertisement and permit number on it and a picture and name of the driver. Instead, the driver arrived in a Toyota Corolla with: - A duct-taped headlight - A "maintenance required" light on during the 90 minute drive The driver arrived early, he explained that his town car was in the shop & that he was using his sister's car. While I understand that things happen, this change was not communicated in advance, which I believe is important when a customer is expecting a specific type of service. Additionally, the driver mentioned that he was unable to assist with lifting my luggage, so I had to load my suitcase myself. Again, I understand individual limitations, but this should also be communicated ahead of time, as most customers booking a private car service expect assistance. To be fair, the driver was polite & did get me to the airport on time. However, the main issue here is lack of transparency & service not matching what was advertised. Unfortunately, I had to catch a flight & I did not have time to change my arrangements to make the flight, so I was stuck using this service. I also noticed that there is only one 5 - star review associated with this business, & it appears to be someone connected to the driver, which raises concerns about how representative the rating actually is. I would recommend confirming vehicle type & service details in advance before booking.

Horrible! Had to wait 3 hours because the driver was sent to the wrong airport. Poorly maintained…read morevan, no step for my handicapped husband to get into van, driver never obeyed the speed limit; driver played extremely loud annoying music!

I scheduled the Waco streak in September for my daughter to be picked up at Baylor on Thursday at…read more130. When I talked to the person making the registration she assured me they would take care of my daughter. She is a freshman, 1000 miles away from home and scared as this is her first solo flight. When I made the reservation, she was the only one scheduled. I asked if there would be other riders if I would get a discount. They told me there wouldn't be anyone else on there. I threw in a hefty tip to make sure she was taken care of. She was supposed to be picked up at 130. They said they would be there after 2 and they had 5 other people to pick up. I called the driver and he was very rude and asked if they would get her there in time. He told me she decided to go to school here and she had to learn how to deal with it. Even if that is true.... he has no right to tell a paying customer that. She got to the airport after 4. Her plane left at 5. She made it. For the return I told her she had to take is back to school to learn. He texted her the day before saying he would be to yhe airport Sunday night at 755 for the return. When she got off the plane, he texted her and said he wasn't back to Waco yet and he would be back to Dallas after 930. Not acceptable. She ended up getting a lady lyft driver to take her back to Waco as she had a big chemistry test the next morning. I spent 300.00 on the streak and 240.00 on a lyft. There is something wrong with this picture. No sorry, no nothing. Highly disappointed. Don't use unless you don't care about time.

Duane is the best!! I was coming to Waco for a conference and wasn't sure how reliable Uber or Lyft…read morewould be so I decided to preschedule my rides with him and boy am I glad I did!! He was always on time, nice to talk to , gave me excellent recommendations for things to see and do, and priced the same as Uber/Lyft. I felt like I had a private driver my whole trip. 10 our of 10 recommend.

From the owner: Providing professional transportation for residents,visitors,and tourist.Specializing in Airport…read moreand out of town transportation,also you can book by the hour for local shopping and errands.