I would give zero stars if I could. Obviously people out here don't use Yelp, but for my Yelp users who are considering coming to the phillipines, never come and stay here. It looks like a brand new super nice and classy hotel from the outside appearance. But it is probably the most ghetto hotel I've ever stayed at. The staff doesn't care about anything here and our room they checked us into first was FILTHY GROSS. Stained sheets. Like blood on the sheets, pillow and carpet. There was food still on the ground like no one even vacuumed or changed the sheets.
We came here because it was supposed to be the newest hotel in Cagayan de Oro. While the tv and facilities are new. They are not cleaned or maintained properly. We must have stayed at 5 different hotels in the last week or 2 and this is by far the worst when it comes to customer service and cleanliness. I'm itching and have BUG BITES after sleeping in the bed.
I asked to switch rooms and they were kind of rude about it and no one even apologized. Like I'm the jerk for even bringing up the uncleanliness of their "PREMIER SUITE" nothing premier about it. It's small. Has no bedroom door between living room and bedroom for privacy. I asked for their best room.... they said this was it.
We ordered room service and they didn't have a couple of items we wanted on the menu, which was disappointing but o well. Maybe they want to keep things fresh right ?
Later we tried to order again and they didn't have all the new items we wanted.... finally we asked WHAT DO YOU HAVE??? Please, you tell me.... they said the continental breakfast was all they had out of a 2 page room service menu lol which actually didn't taste bad, but if that's all u serve, just have a breakfast menu and nothing else.
Everywhere you go in the phillipines 95% of the people are super nice and pride themselves on excellent customer service, NOT HERE. Vacationers stick to MANILLA and BORACAY. I'm only here cause I have family here and next time I'll just shack up with them for free before I get gouged for over $200 a night here. $200 a night had me a villa in resort world manilla with my own private pool and 2 bedrooms with a membership discount. Like not even comparable in the same ball park as this upscale motel 6.
I'm not trying to sound like a stuck up American either. I love camping in the dirt with no tent, but I also like to know what I'm getting myself into. I doubt this review will help anyone , but if it helps even one person prevent what happened here to us, it will be worth writing it. read more