Very disappointed with my experience. I came in for a pedicure and was told there was no hot water. I explained that I wasn't comfortable having a pedicure with cold water and politely asked if they could offer a discount given the circumstances. I understand the water issue may not have been their fault, but the response I received was unnecessarily aggressive. I was made to feel as though I was wrong for expressing my discomfort and asking a reasonable question. I understand they could decline the discount, but I expected a more professional and respectful response. Unfortunately, the way the situation was handled left a very negative impression, and I won't be returning. read more

As much as I would like to write a glowing review, I can't. The man that took me was very kind, and at first was doing a great job. All I had asked was for a dipped gel manicure. I thought they looked ok after I got done. Then I took a closer look to see that I had spot on my nail polish missing. They are some bubbles and the polish is up on my cuticle. read more

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Nails were exactly as request and then some. So cute I'm so excited to show them off! read more

Lily Nails - Acrylic nails with shear polish and hearts - Nail Salons Near Me - San Juan Capistrano, California

I had a great experience at Lily Nails. A big thank you to Tom for his excellent customer service he was professional, friendly, and incredibly fast. I came in for a fill and was done in less than 40mins without compromising on quality. Highly recommend! read more

Lily Nails - Nail Salons Near Me - San Juan Capistrano, California

Tom does beautiful nails! They last for a long, long time! Very friendly and clean salon.

Love, love, love Ton and Michelle! Best nail shop ever! Open on Sundays! Been going for over 30 years!

Came here for a much needed manicure aka polish change. Cute little salon that's nice and clean. The lady who did my nails was wearing a mask so I felt more comfortable. The color she picked looks terrible on my nails and she didn't file them very well either but she was sweet. By far, the WORST manicure of the month!!! I can't wait until my real manicurist comes back on 7/30/22. I suck at doing my own nails but even I could do a better job!!! read more

Lily Nails - Awful nails - Nail Salons Near Me - San Juan Capistrano, California

First time here and last. My dip manicure had gritty bumps in it. See photos. I have never had a dip manicure do this. When you pay this much for a service, you expect the results to be clean and done right. Not sure if the powder was old or just contaminated. Like sand granules. Either way, not worth the money I paid when it looks like this the day of service. Will have to have them redone at a different salon. read more

Lily Nails - Gritty bumps in my dip manicure - Nail Salons Near Me - San Juan Capistrano, California

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A beautiful Sunday afternoon and I decided to get a pedicure and this salad came up in my search. I had a wonderful experience and a perfect pedicure after a long winter of cold and calluses. I was comfortable, had an awesome massage and listened to my audiobook during the service.i will go back and hint: Sundays are very slow there. No waiting and excellent service and very clean. I will be back! read more

YIKES!!!!! I didn't look at the YELP reviews until AFTER I was sitting down and soaking my dogs....definitely a lot of unhappy folks with ouchies and ugly nails!! Luckily, I was just looking for a place open on Sunday that could trim my (already ugly) finger and toe nails... Juliette did a perfect job - I shared all the bad reviews and horrific pictures, which generated a lot of conversation that I couldn't quite follow. NET NET: If you are just looking for a trim, you should consider Lily Nails - especially if it's on Sunday. I walked in without an appointment and paid $25 for a trim - hold the blood. I'd likely consider returning as I got just what I wanted. read more

Lily Nails - Newly remodeled - nice decor - open Sunday!!! - Nail Salons Near Me - San Juan Capistrano, California

They were kind and the place is relaxing. I liked the color they had for me to choose from. :)

Went in for a pedicure with a friend. We both paid extra and got the one that includes a 15 minute massage. I started the timer on my phone when the technician started the massage and she was finished in less than 5 minutes. I called her on it, and she insisted it was 15 minutes and that I just wasn't paying attention. I told her again that it was not 15 minutes, but she insisted that it was. I decided I didn't want to embarrass my friend who was with me and let it go, but I won't be going back. If you decide to try their services, use a timer. read more

My nails looks alright but my fingers had cuts and sores from the drummel tool the man used when applying my acrylic nails. I had scabs around my nail beds for over 7 days. I wouldn't have paid to have my nails done if my hands wouldn't end up all cut up looking like this. Not pretty. I paid $50 to get a full set. There is an extra charge of $5 if you want nails longer then pic below. An extra $3. to pay with a credit card. Tip is also expected. In this economy it's a real luxury to get nails done. Lots of extra fees NOT the quality or service I paid for. read more

Lily Nails - if you want longer then this length--- $5 more!!! (Hands healing after getting a full set of acrylic nails at lily nails SJC.) - Nail Salons Near Me - San Juan Capistrano, California

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I always request to do my nails with Tom, and I love the way they turn out. He always does a great job and is very nice and talkative. Everyone there is very nice and as soon as we walk in everyone greets you! I recommend going here! Whenever I go in, I do always get acrylics and occasionally a pedicure. read more

It pains me to leave a bad review for a company after they provided good service. I was ripped off by this shop. I asked for a normal pedicure, looked at the little menu board and specifically picked out pedicure only. As I was leaving, they charged me $5 more for some type of a scrub. A service I did not request. It made me feel very uncomfortable not to pay them the $5. Then the lady that worked taking money had the audacity , to take the $5 that I overpaid and give it to the nail person as a tip???? The cashier of the shop blamed it on me, and said because I was talking on the phone there was a misunderstanding. There was not. I will not be back to the shop again. read more

Lily Nails - I would suggest you do not go to this shop, they stole from me. - Nail Salons Near Me - San Juan Capistrano, California

The customer service is okay, they're very nice and sweet. But my nails came out horrible. I had a gel mani and pedi. My cuticles weren't done and the polish was horrible and uneven. I really hesitated to leave a review because they're so sweet, but it's been a week and my nails are chipping and looks like if I did this on my own. Also paying $70 for this is ridiculous. I really wanted to walk out without paying but I didn't want to be that type of person either. I just know I won't be coming back. read more

Lily Nails - A week. - Nail Salons Near Me - San Juan Capistrano, California

I'm happy to recommend Lily Nails to everyone who loves nails and nail art. Tom is truly creative as is his wife Michelle. I've been a client of Lily Nails for many years. What are you waiting for? Check it out! read more

Very poor customer service. I had gone once here before about a year ago, but they were very unwelcoming and seemed like they were not interested in my business. I went with my mother today, and again they made us feel that we had to beg them for their service. They claimed because she (my mom)didn't have an appointment they couldn't help her. However, it seems to be more of a racial issue with this place. Lily Nails does not welcome the business of Latinas. read more

I was given a Gift Certificate for a pedicure. Lily Nail's was very clean, neat and gave professional service. Thank you!

Tom did my acrylics and gel for the first time, WOW!! I have FOUND my nail man. Very courteous and asked appropriate questions!! GUESS WHAT ELSE? He speaks English PLUS there wasn't a bunch of gibberish amongst the technicians. SHOCK, they just did their job. KELLY gave me wonderful pedicure plus managed my ingrown nail. read more

I was in San Juan for a meeting and I noticed this place was open. I'm not from the area, I drove down from Costa Mesa. Without looking at the reviews I decided to try it out. The women who were doing my nails were nice, but the woman who did my manicure did a terrible job. She rushed through a gel manicure and told me the only reason why my nails looked so bad was because they were so short and that I need acrylics.. my nails were bumpy and uneven. I had to ask her to put one more coat on to cover up the streaks she left which she tried to act like she didn't even see. Once it was time to pay, I gave them my card and they told me they weren't accepting cards at the moment. I panicked. I thought I missed a sign or something. Nope! No sign indicating this. They told me to go to Rite Aid to get money from the ATM, but I only had my credit card. They told me I could come back the next day to give them money which, fine, but it's the fact that I'm from Costa Mesa, and I had to take the time to drive back down all because they couldn't take the time to put up a sign stating that they would not be taking cards as a form of payment. When I went back the next day, still no sign. I was going to let all this go and just never go back, but not even two days go by and my manicure is chipping. I feel so ripped off by this place. I was so excited because It's been months since Ive been able to get manicure/pedicure, but this whole experience was a huge waste of money. read more

Lily Nails - Nail Salons Near Me - San Juan Capistrano, California

Great job!!!!!! Love my nails. I have gone to places nearby and the were not so great. This is the best place to go!

I am really happy with the final results and enjoyed getting my nails done. The man, Tom I believe, was really gentle with my nails and made sure the shape and design was exactly what I wanted. I got black French tips with red hearts and they came out really neat. I was very surprised. The length was perfect and everyone was friendly. I define e-bikes the service and the time it took was very quick. So for the time and money it was definitely worth my time and money. Definitely recommend. read more

Lily Nails - Black French tips with red hearts - Nail Salons Near Me - San Juan Capistrano, California

Always professional. Sometimes overbooked but all in all the salon is great. Clean, sanitary, good products. The ladies who work here are lovely. read more

I'm not sure how to review Lily Nails. I think they are better than the other nail places in the center but it's been hit or miss so far. If they are too busy, they turn you away which has happened twice so far. The last time I had my nails done, I got gels and she used the regular polish by accident. After sitting through the whole process of the LED light after each coat the polish rubbed right off. She had to start again so the job was terrible and took twice as long. The time before, everything was great and I loved my nails. The girls are definitely nicer than Club Nails and the décor is more upscale. read more

This was my go to place but this last time I got a gel mani n pedi n my polish is chipping already, the gel is uneven n my nail did this. I went this past Thursday evening n I don't do anything crazy so it's totally unacceptable. N they don't accept card n don't have it posted anywhere in the shop only Venmo n cash so luckily I had enough cash on me to pay. I will start to look somewhere else for a good mani and pedi. read more

Lily Nails - Nail Salons Near Me - San Juan Capistrano, California

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I love this salon, it's super relaxed and Tom's team is always friendly. I've been going here for years and they're slightly cheaper than the Happy Nails across the street. I always request Tina or Tom for my acrylics and love the way they turn out. read more

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Definitely going to be a regular here from now on! they are so chill and affordable. They do the best job on my nails and ive tried pretty much every where else in the area. Awesome service, and efficient ! Which is what i look for cause i like to be in and out quickly. Highly recommend this place:)! read more

Lily Nails - Nail Salons Near Me - San Juan Capistrano, California

Lily Nails is the best nail salon in San Juan Capistrano! Lily Nails has a wide variety of high quality nail polish colors. I highly recommend Michelle! She has always done a beautiful job on my gel manicure. I leave happy every time! read more

Lily Nails - Nail Salons Near Me - San Juan Capistrano, California

I got my a mani/pedi by Michelle and her husband 3 days before my wedding and they were so accommodating, kind and courteous. These nails have now lasted literally 2 months!!! I'm so thankful because it's been an insane season. Highly recommend when someone does a good job and the nails stay on. read more

I came here for a manicure and within two days 2 of my nails had horribly infected cuticles. They were red, inflamed, oozing pus and extremely painful. I immediately started soaking my nails in warm water with epsom salt and applying antibiotic ointment. Within another couple of days, all 10 of my nails were painful, inflamed and red. After seeing my medical provider I was told in addition to what I was already doing, to also apply an anti fungal ointment. The pus has gone away, but my cuticles are still extremely, red and swollen. This has been going on for almost 10 days. I have made another doctors appointment to see if oral antibiotics are necessary. Most of the people who work here speak poor English or they feign the knowledge of basic English. This is their way of not having to deal with the situation. I called the health department and not only does the establishment need to be licensed, but each operator needs a cosmetology license. I doubt this is the case and I don't think they are following proper procedures for sterilizing their equipment. STAY AWAY!!! read more

Michelle did a nice job in my nails, but I'm so upset I'm fuming. She is so rude, asking me every nosey personal questions. Where my ex husband lives, if he re married? Did I sell my business, or loss it? If I have a man in my life? How much it costs me for my mom's housing? Why doesn't she live with me? My grown kids are they married? How old am I? Really? My home do I have a big home? Really ??? Are you kidding me?? I was so caught off guard. I was interrogated. I'm so angry! read more

Customer service is good , but the quality of manicure is bad this is the 3rd time I go to Lily's nails and they failed . They either chipped , break or the manicure is bumpy . NOt going back for sure . read more

Lily Nails - After 4 days - Nail Salons Near Me - San Juan Capistrano, California

I definitely won't be coming back. The girl glued nails on crooked when I pointed it out she said she'll fix during filing (you can't fix during filing) she was pissed when I asked her to remove them and put the two back on straight. Also I came in with a friend she wanted a a full set and I wanted a full set and a pedicure. I get started on 15 minutes before my friend and she stops before painting them to go do someones pedicure telling me I have to wait for my friends nails to be finished and the person doing hers will finish mine. So now I am here waiting 20 minutes for her to be finished and I can't even get my pedicure. UNPROFESSIONAL. Finish what you start. Definitely wasn't handled correctly Update: 1 day later and 1 nail has already popped off. This is the first time this has ever happened to Update: 4 days later 3 nails have popped off 4 more are lifting from the bottoms and my pinky nails hurt I've never had this many nails fall off in such a short span of time from getting them down ever. Will be going on Monday to have them just remove them all. They're obviously either using cheap product or don't know how to do nails or both.. Update: 5 days later and there are only 4 nails left... it is now survival of the fittest read more

Not a good manicure. Nails not filed evenly. Nailpolish pitted and dented hours later. Can still see the old polish I came in with on the side of my thumbnail because it wasn't removed properly. She cut my finger deeply when trying to file away old polish too hard. read more

Lily Nails - Uneven thumb and pointer finger, sliced open pinky - Nail Salons Near Me - San Juan Capistrano, California

If I could give this place negative stars I wouldn't hesitate to do so. The owner took a business phone call in the first area on speaker and ignored customers to complete his business call. This place does not take American Express because it's an inconvenience for the business. Never again will I go here, the only reason I did was for pure convince and it turned out to be nothing short of a hassle. read more

Been going here for over 15 years. Sometimes they are in a rush and I've gotten several burns on my cuticles from the dremmel. In the last few months, I started using a credit card to pay the bill. Tom insisted on charging me $1.00 extra because he wants me to pay what the credit card company charges him. I said that's the cost of doing business, but they insist on cash or check. I believe it's because they don't want to declare the income. When I gave them checks, they never wanted me to put Lily Nails on the payee line. When I asked them not to charge me more for using a credit card, Tom refused....I will no longer support businesses who do not take credit cards. read more

My daughter and I decided to get a gel manicure and plain pedicure. We were quoted a price and sat down in the pedicure chairs. The gals were unfriendly, rushed, and the equipment cleaniness I questioned. I was assured all was clean but throughout the service conversations were going on I didn't understand. In the end, our services were $35 MORE each....adding on $5 for this, $5 for that. I explained if I would have know about the hidden charges first, we would have NOT had the services done period. We were obviously upset. These people are dishonest. Do not waste your time or $. read more

stopped in for simple mani & the lady was sweet but so shaky & my nails came out really messy. i could've done it. just a bummer because i am low maintenance and still v upset the nails. i didn't even care to go back in to have my smudged nail fixed read more

Lily Nails - Nail Salons Near Me - San Juan Capistrano, California

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Hello Everyone, I highly recommend going to Lily Nails. Each nail technitian is genuinely kind and does a great job on nails. I have been going to Lily Nails for more then ten years. Ask for Tom. He takes his time since doing a nice job is important to him because he knows that it is important to you. read more