Great dealership and great experience. Shane was extremely helpful in sales and Sheri was extremely efficient and helpful in getting all the paperwork together. Danny in service was also on top of every detail related to the servicing of the car I purchased. They all deserve a raise for representing the dealership well to the community All the Lilliston associated anre extremely service oriented. The attention to detail and the training of all people is having in any interaction with the dealership. They all should get a raise read more

Purchased a truck from Lillison. Very professional service. There were a few hiccups due to archaic rules set by NJ motor vehicle division. But the truck was finally shipped and I was delivered a truck that far exceeded my expectations. Thank you Cameron Shepherd and the Lillison team. First class group of people who were in daily contact with me read more

Lilliston Ford - Car Dealers Near Me - Vineland, New Jersey

My 88-year-old Mom, a loyal customer, gets up, goes to early morning appt., for recall item, has to wake up early, get assistance and someone to go with her, gets there, is told they don't have the part, to paraphrase, if she would have read the recall letter further, yada, yada, yada... WOW. She read the letter further, in fact, handing directly to service person who made appointment, and they should have called her to tell her part wasn't in!! How is she supposed to know?!? Wouldn't be a problem but to try to switch it around, to be Right, WOW again!! Really, you're gonna be argumentative with her?!? Shame on you! How about taking personal responsibility and accountability for Lilliston employee's mistake, oversight, give her a little smile, even a free oil change or something because of your error... That would be professional. read more

Does Your Salesman Know You After The Sale? I purchased a New 2025 Ford Ranger in early January 2026 after using the NJ Lemon Law on a 2025 Nissan PU truck. I dealt with a salesman by the name of Arron. From the "get-go" he was difficult to contact, I would call him and leave messages regarding questions, etc. and wait for him to text or call me back. Soon after purchasing the truck, I unfortunately had transmission problems over the course of 3 months. As Lilliston was a distance from my residence, I had a local Ford dealership try to resolve the problem. After 2 unsuccessful attempts to fix the problem, I decided to trade the truck for another as I didn't want to deal with another lemon. When buying the first truck, I purchased a 10-year, 100,000-mile Extended Warranty from Arron and contacted him for help to process a refund from the warranty company. He agreed to help and asked that I send him copies of documents he needed. To this day I am still waiting for a response from Arron after leaving 3 messages. Is this customer service at its best?????"? read more

Most terrible experience and treatment I've received from a dealership , came in yesterday for maintenance on my vehicle and stopped inside to let them know I had an appointment, they treated me with such ignorance and negative attitude, highly don't recommend taking your vehicle here or shopping here for a vehicle read more

I've bought 3 trucks from lilliston Dodge and have always walked away feeling as though I've gotten what I've wanted and never pushed or rushed with my decisions. My wife's car motor went and she saw some vehicles at lilliston ford she wanted to check out. We pulled up and were greeted as you would expect from a dealership by Ian our random salesman that day. We told him what vehicles we wanted to check out and he got the keys for us, he was laid back and not pushy as some salesman are. We test drove a few things and left . Came back a few days later after some thought and she picked a vehicle she liked, the process was smooth and not rushed or pushy. Ian did a great job on explaining everything to my wife who is very uncomfortable with the entire wheeling and dealing while shopping for a vehicle. The dealership is very clean and modern, it's a comfortable place . At the end of the day the process was pretty quick only a few hrs and once again I felt like we received the deal we were looking for and not ripped off and were treated respectfully. This being my 4th vehicle I purchased from the lilliston family it's hard for me to imagine buying from anywheres else, we did stop at a few other dealerships to check out some vehicles and they just didn't get me the comfortable feel I get from the lilliston dealerships. With that being said both Lilliston dealerships Ford and Dodge will continue to be my go to. read more

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I purchased a 24 Ford Lightning on Black Friday. Greg Henderson was my salesman, and he was down to earth and made the whole experience easy. The dealership was able to get me the price I was seeking without a bunch of back and forth. I recommend this dealership to anyone looking for a new vehicle. Ask for Greg. Thanks, Mike S read more

We were in Jersey for Thanksgiving and a class reunion (we live in Lancaster County PA) and our 2023 Explorer with only 12,000 miles on it decided not to run. Engine overheating issue - the built in safety feature kicked in - car would not move. This happened once before at 5000 miles and the dealer had the car in the shop for over a week before it was returned to us. Alas, it was 3 PM on Friday of a holiday weekend to boot. We called our Ford Dealer in Lititz PA and were told to call Roadside Service and they would take over finding a Ford dealer. Roadside Service found a Ford Dealer in Woodbury and they found a towing service (the first one was in Missouri, over a thousand miles away) Once we informed Roadside Service that we needed as South Jersey service, they found one who was going to tow the vehicle to the Woodbury Ford dealer for repairs. I called the Woodbury dealer only to learn that they were closing in ten minutes and would not reopen until Monday. I was having a panic attack. A family member told me to try Lilliston Ford in Vineland. I did and they also were closing at 5 PM, before the tow truck could get our car delivered. But - I was told that they had a skeleton crew working on Saturday, and he would put a note on the desk that an out of state car needed priority service if at all possible. And - we got priority service!! We received a text message letting us know they had our car and diagnosis was under way. We got more messages as the day progressed with status updates. AND - the good news is - they got the vehicle diagnosed and repaired in time for my class reunion. I am very pleased with Lilliston Ford and a great big HIGH FIVE to Don! Thank you !!!! read more

I came to Lilliston Ford today in regards to their flyer of winning $35,000 and other money prizes. I was open minded to potentially trade in my brand new vehicle for something more affordable and well equipped. Brian was an absolute amazing sale representative. But I did what to make you all aware that the matching of the symbols is not real. They go off your winning # at the top of the flyer that is out in your mailbox. I am writing this review simply because it's not okay to display information incorrectly in anyway shape or form. Highly disappointed about the event and who ever thought it was a good idea to use. I am not concerned with the money, I am more concerned with the idea they displayed and how very misleading it is. read more

Horrible experience ..two hour balljoint job took 11 days..then shop charged me 75$ extra for them to get car from THEIR lot outside into the service bay..communication/updates non-existent..shop is obviously in chaos, writer staff clearly disorganized, disinterested...Service Manager is obviously incompetent and/or "phoning it in"...I may never buy a Ford again, and definitely won't be returning to Lilliston for ANYTHING..Ever read more

Lilliston is just BAD!!! Try a 10k dollar dealer markup on a maverick! The whole idea of a maverick was affordability...they are taking 28k trucks and making them 38k. I have bought several vehicles there but NEVER again. read more

I have used Lilliston Ford in Vineland for many years; purchased two vehicles there and always used them for service. I haven't had an issue since day one. Except for the last time I brought my car for service ( last week). I needed the Works and a diagnostic on my sound system. They didn't have time to do the diagnostic so I only had the Works. After a while the service person came out and said they couldn't rotate the tires because the lug nuts were stuck and needed replacement. $120. I said I just had them replaced in January (8 months before). I was told the nuts had a design flaw and they were working on getting a different supplier but for now I had to replace the nuts again. I said no, and told them I would not be back. And I won't. That's a terrible way to treat a long time, faithful customer. read more

Lilliston Ford Has Always Done Excellent, Reliable Work. A Good Choice, For An Established, Reputable Buisiness

customer service here is horrific. The staff was extremely rude to my 80-year-old grandmother who was just asking questions about why it took so long for her car tuneup. They told her that it would be done between 3 and 4 o'clock and it was an hour over what time they told her. And then she proceeded to ask questions to the manager one of the staff in the service unit said "what do you think she has bionic hearing it's not like she can hear us" I've never in my life had someone be so ignorant to an elderly woman. I would never come back here and my grandmother sure won't be either. I think everyone should have a little more kindness in the year 2023 read more

purchased a 2018 F150 XLT Ford pickup from this car lot Auto Tech in Vineland New Jersey, after owning it a week or two the engine light came on after purchasing it failed inspection because of the engine light was on took it back to them they sent it to their mechanic and apparently oxygen sensor bank 2 was bad they replaced it pick the truck back up I didn't get 50 miles on the engine light came back on again took it back to their dealership again they sent it back to their mechanic apparently said it was nothing wrong with the oxygen sensor must be in the PCM so that's when they decided send it to Ford dealership so I made an appointment to drop it off at Lilliston Ford Ford in Vineland New Jersey, after they had it a while they called and said the truck was done Auto Tech paid for it I picked it up ran a few days took it to inspection no light was on it passed inspection and I asked Lilliston Ford, they said it was a broken wire going from the oxygen sensor to the PCM so I drove it a week or two then the light comes back on while driving the truck (which for now the warranty the dealership give me has been expired),】 it started to shift erratically and the lights in the dash for the shift indicators were blinking I made it home and shut the truck off went to try to start it nothing no start at all wouldn't even turn over no lights on in the dash now I'm pissed so I pushed it in my garage with my tractor. My son is a mechanic he came over with his Snap-on scanner plugged it in he would tell me the codes coming up said it was the automatic transmission gear position sensor inside the transmission was bad. we could not believe that with the truck only having 77,000 miles on it but it was a possibility. so my son said let's see what Lilliston Ford did with this wiring he will now started tracking the wiring down. Lilliston Ford, in Vineland New Jersey you can see where they're so-called mechanic cut into the wiring harness round a jumper wire to the oxygen sensor bank 2 and ran a wire down the transmission harness past the melted part , over top of the transmission all the extra wire hanging this was all fudged together and not even ran the right colored wire and instead of taking the pin out of the harness they cut the wire before the harness and butt connected it and ran the extra wire down the transmission wiring harness over top of the transmission to bank to oxygen sensor. When my son start tracking the harness down you can see the harness was lying on the passenger side exhaust manifold pipe which was all melted ,the harness which was already melting that's why they cut the wire and jumped it so the mechanic at both shops should had had to see the harness on the exhaust pipe , when I picked it up from Ford dealership here the service manager at Lilliston told me they found a broken wire all right but what about the harness being melted never said a word about the melted harness just left it laying on the exhaust pipe apparently so as I drove it more it melted the rest of wires that's why my truck quit. I just can't believe that two different shops especially the one at Lilliston Ford in Vineland New Jersey that their mechanic did not see that which that's where the wire was bad and he ran a new wire right down there past where it was melted and attached it to the old harness and was charged almost $500 for that nasty job they did on my truck, it's needs a new transmission wiring harness I called them and told them about it what we found. They said can you get the truck over to us I told them it don't run and won't move I can't afford to have the truck towed there because I am on a fixed income and took every cent I had to purchase this truck. and they refused to come get it so I will not deal with them too dealerships again and I can't believe that both their mechanics at both dealerships did not find that melted wiring harness !!my son has since then pulled it down for me and took it all apart spliced the wires back together and we did get it running again and moving, I do believe one of these dealerships should owe me a new transmission wiring harness and I can have my son who is a mechanic a very good one at that put the harness on not them. I have many pictures and can prove it and the nasty wiring job that, Lilliston Ford did. there mechanic should have not did a nasty job like they did and should had seen that and told the service manager that needs a new transmission wiring harness from the PCM down ,but no!!! fudged it all together to get me by never will deal with neither one of them dealerships again. I can prove everything with pictures if nobody believes me read more

Oh my! by far the very worse experience buying a car. The salesperson was unhinged, even combative. No manager was in sight. In my opinion it was close to being bullied by these classless individuals. It was crazy. Would it be worth the tax savings of 3.5% NO! NO! Nothing is worth this stressful unnecessary experience, I think I have PTSD because of the poorly educated, poorly trained, poor excuse of a salesperson. She was just terrible. Where was the management? Dumbfounded! Eww bad bad bad! Why is buying a car so difficult! Oh wait cause I live in Vineland, read more

This is a good place for an oil change called the works. They check your entire vehicle, change oil, rotate tires and give you a printed report. For $40 it's a good deal. The only issue is not telling the truth about the wait time. They have coffee, cookies and tea while you wait. I have purchased vehicles from them but it would not be a favorable review. read more

Lilliston Ford - Waiting room for service - Car Dealers Near Me - Vineland, New Jersey

Around 2018 got a Truck 2013 3.5 Ecoboost for about 23k owned for about 11 months did regular maintenance to truck and it blew an engine, Cylinder number 2 met catastrophic end with no indication or check engine light, was quoted 9 to 10k for to get the job done, dealership refused to make anything right. Truck didn't make it past 80k and dealer needless to say I'm never buying a Ford again and never at Lilliston Ford or any Lilliston dealership. Because your going to get ripped off and I would say avoid buying from them. read more

Lilliston Ford - Cylinder Number 2 spark plug - Car Dealers Near Me - Vineland, New Jersey

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This place is horrible to deal with. Our vehicle was in for service and was locked up for a week. The place closed for Covid and we could not even get our vehicle out ? Management is atrocious and the service department is despicable read more

Terrible service and did not get treated like an adult salesman felt like he did not care or wanted to make a sale at all

My husband and I just purchased a 2015 F150 and we are happy to recommend Lilliston Ford in Vineland. Every part of our buying experience was satisfactory. Our sales consultant Pete Ranieri was informative, knowledgeable and pleasant throughout the entire experience. The sales managers, David Nelson and John Park went above and beyond to make sure that our expectations were met , more than satisfactorily! We recommend Lilliston Ford and Pete Ranieri to anyone planning to buy a new or preowned vehicle. read more

We went there for the $5000 above Kelly blue book event & they offered $8000 for our vehicle. They didn't realize that we were just at another dealer right before this & they offered us $10,000 without this promotion. I wouldn't reccomend using this dealer at all unless you like to feel robbed of your money read more

SCAM ARTISTS!!!!!!!!! DO NOT BUY FROM HERE OR LET THEM SERVICE YOUR VEHICLE I took my Llincoln mark lt In to be serviced. They replaced spark plugs and fuel filter. Drove it around for 20 minutes and the vehicle broke down. I took it back to them and they said I NEED A NEW ENGINE. They are taking absolutely no liability. Service manager Maria is rude. GM Ivan Nelson is unprofessional. This is a horrible dealership. The work Lilliston Ford did to my truck ruined my engine. read more

Please, whatever you do stay away from this dealership. All of the employees there do not care a single bit about the customers. They do not give you anything for your car for what it is worth and they over price their cars. Oh and god forbid you have to take your car there to get it fixed. They keep your car there for over a week when you depend on it just to tell you they couldn't find anything wrong with it and still take your money. Do not go here. You will regret it until you get a new car. read more

Bought a truck from them and it was supposed to be ford certified pre-owned. Well they either did a half assed job on the certification or did not do it all. With a ford pre-owned certification they are supposed to inspect about 182 components etc on the vehicle and give you a set of wipers and free tank of gas. Found a bolt missing from the brake fluid reservoir. A component their supposed to check. Air filter super dirty and vehicle only had 27,000 on it when I picked it up. Another component they missed. Cabin air filter dirty so that's another component they missed. Wiper blades bad, another component they miseed. At this point I was like we'll they missed this much I might as well get an oil change just in case. Oh brother, am I glad I did. Technician who did the oil change called me to come into the shop to show me how black the oil was from it not being changed! !!!! That's where Iost it. As far as my patience. I emailed ford which didn't do any good. They said take it to dealer. I'm like why should i? They didn't do the cpo inspection how can I trust they will re-inspect it properly? This is all after the stunt they pulled the day I went to buy a vehicle there. I called before I showed up to ask if they had a vehicle in stock before I waste a 40 minute drive each way. They tell me no problem, it's here, we will get it ready so it will be out front waiting when you pull up. Get to dealership, an hour goes by and then they have the balls to tell me how sorry they are they made a mistake and the vehicle they told me that was there, was in fact never there. A relative of one of the higher ups had it down the shore for the last couple days Really? Yes folks, really read more

The most unprofessional Ford dealership I've Ever been to. Linda in the service department was Extremely rude and her manager was not afraid to make racist slurs. I'll push my truck somewhere else before I stop in there again. read more

Came in to pick up my registration and John offered me a good deal if I wanted to get out of my lease early he said that because of COVID things were way different and that could help me out I came in super excited because I thought that's what he would do instead he appraised my car way low than it's Kelly blue book value to up charge me a whole 4000 dollars extra on my new purchase so getting out of my lease early would actually put me into greater debt than if I just stuck out my lease. I once thought this dealer was one for their local customers but honestly they helped me with nothing just upsetting. read more

Seen a truck on guru and called them up right away. I spoke to a very nice man by the name of Bruce. He was very pleasant, and easy to talk to. The truck had a few minor issues with it and they said it would be taken care of next day. The next day I got a call about 3:30 pm saying; that the truck was ready for pick up. I went in, I. looked over the truck and couldn't find any fault with it. I was very pleased on how they fixed all the issues on the truck, but was disappointment with them not washing the truck up before I took it. No big deal, I had a great time washing my new used truck. If you're uneasy about this place or any other dealership; listen, a bigger car dealerships are most likely to give you a good deal on a used car/truck than the buy here pay here places. The big dealerships get rid of the cars/trucks that are not worthy to be sold on there car lot. So, while you're looking at these cars at the buy here/ pay here shops down the street; just know one thing, at those came from auctions or bigger car dealerships that won't sell them to consumers because of their conditions. Lilliston Ford has a reputation to up hold and if you don't think they're going to do there best to make your experience a memorable one; you're wrong. No matter where you go; you are always going to think the big dealerships are ripping you off. This place has been the easiest to deal with in regards to getting a fair price! I truly appreciate that they not only gave me a fair price for this truck I purchased, but, they took care of the small details that bothered me about the truck. They made sure the truck was in perfect condition before I drove it off the Lot. They even replaced the emblem on the tail gate which was missing. By the way; truck is running great, couldn't of been more happier with how they treated me. Will buy my next vehicle from them soon. read more

Would give them no star if I could....Would not recommend this dealership for service and if the service is no good then why would you buy a vehicle there..........the following is an email i sent to the President of Lilliston FordHello, I'd like to make you aware of a problem with your Service Department. I brought my 2019 F-150 in for an oil change 3 weeks ago. No problem there, scheduled the appointment and the work was done. Upon picking up the truck after the oil change, on Saturday 7-11-20, I was informed that the oil pan was leaking and that they would order the part. I was told to bring it back the following Tuesday 7-14. Tuesday I bring the truck in and was told the part was in and it would be done by the end of the day. I called Tuesday afternoon and was told they couldn't get to it, but it would be done tomorrow [Wed.]. When I called on Wednesday 7-15 ,they said it still wasn't done. I asked if they had a loaner car as everything was covered under warranty and was told that they didn't have any. So since I needed the vehicle to get to work I told them to reschedule me for a day when they could get to it. I was told to bring it in the following Tuesday 7-21. I bring it in the following Tuesday and call Tuesday afternoon, only to find its not done. They keep the truck telling me it would be done the next day, Wednesday 7-22. I call Wednesday afternoon , not done. Call Thursday 7-23 , not done. I asked how can this be as I had a scheduled appointment and the reply was that they got slammed. I explained I needed the truck and was told to come pick it up. Upon arrival I asked,"Can you please schedule me for a day and time when you can absolutely have it done by the end of the day". I was told to bring it in Wednesday 7-29. Today I call at 1:00 pm and asked if the truck was done, I was put on hold and when they came back on he said not yet. I asked if it would be done by the end of the day I was told yes. So, I arrive at the dealership at 4:30pm and was told ,sorry we couldn't get to it. So aside from all the inconvenience of having to find a way back and forth from work and to the dealership , Lilliston scheduled me on three different dates for the warranty work, with me being told each time it would be done by the end of the day. So out of three scheduled appointments you had the truck for a total of 6 days. Really??????????. So when I went to pick up the truck today I asked to see the General Manager. After complaining to him, I was told I didn't understand......whats there to understand?....Lilliston is the one scheduling the appointments, I should have been blocked in somewhere on the schedule. I mean how can you schedule someone three different times have the truck a total of 6 days and not get to it. I'm not sure but the person in the Genral Managers chair might have been your Father. If so it makes this situation far worse than I thought. So, when I informed the GM that I would be contacting Ford, His reply was and I quote " Go ahead they won't care, all the dealerships are this way." Wow....very laughable to say the least. So I guess what he's saying is that all the Ford dealerships can't complete scheduled warranty work ....so what's the sense in buying a Ford. I'm sure Ford will be happy to hear this. My story will be going out everywhere, I can assure you that. I've also kept all the emails for scheduled appointments. In closing I'd just like to reiterate what a disappointment lilliston is.......from the top on down. read more

Best experience I ever had buying a car. Drove over 30 mins to buy a car here. I chatted online about the car and it was exactly what they said. Would never suggest any other dealership but this one. Keep telling everyone I know that the people who work here are honest and have excellent customer service. read more

Another car dealer that thinks he's doing me a favor by selling me a car. The owner son told me this himself. Needless to say I believe that it is the other way around. In any case, they will never get any more business from me or anyone within my substantial sphere of influence. read more

I went there one time with my wife to look at trucks and was told maybe I could not have the money to buy from them. Well we did buy a truck just not from them. Stay away from these people. read more

Do not go to this dealership. They are full of lies and false promises. We visited them on a Friday night and were working on buying a used vehicle. We were told that they needed to run the vehicle through their service and detail it. We were also told that we would be called the next morning. We were promised that this vehicle was ours that the only reason t wouldn't be ours is if we backed out on the deal. We waited all Saturday until late afternoon, before my husband called them. We were told that everything was still a go but that it was still in service and we would get a call back within 15 minutes. Waited all afternoon, no calls. Waited all morning Monday, no calls. My husband called them at his lunch break and was told they were not going to sell us the car because it was "condemned" by their service dept. read more

Jake Schulze and everyone else here did an amazing job in the purchase of my new vehicle! I would recommend anyone to come here.

I shopped my 2016 mustang GT for a while, and ended up purchasing with Lilliston. They're very friendly and treat the customer with respect. Ford is truly one of the best brands, and Lilliston is a great local Ford dealer. Looking forward to doing business in the future! read more

Horrible place. Robs you of money. Sneaks hidden fees in the paper work. Finance manager keeps you in a conversation you think is interesting so you miss out on information. They lied about my trade in. AVOID THIS PLACE AT ALL COST!!!! Do not go to. John is a lying snake and so is the general manager. Scum!! STAY AWAY DRIVE FUTHER IF YOU HAVE TOO. read more

Why isn't ZERO stars an option?? I ordered a brand new 2020 F-250 recently. Waited 2 months for the truck to arrive. Never received a single update call or email from the rep I worked with (Bruce Hayes). I finally get a call on my work phone this past Friday and a message was left stating the truck came in. Unfortunately I was out of town on a business trip. I returned Bruce's call on Tuesday when I got back in the office and could not reach him. I spoke to a different rep, who just called me back to state that Bruce sold the truck THAT I SPEC'ED AND ORDERED to someone else. Not only did they display a complete and total lack of integrity in this situation, but what is even better is that my sales rep didn't even have the guts to tell me the news himself. Their excuse is that I never gave them a down payment, but the rep did not require one for me to order the truck, and we were working on a deal for a trade in over the last two months while waiting for the truck to arrive. Not only did they lose my personal business, but they also lost my company's business as well. What used to be a reputable place to buy a vehicle has unfortunately fallen downhill fast. AVOID THIS DEALERSHIP AND SALES REP AT ALL COSTS read more

Saw some negative comments on here and was bit surprised due to my experience. I went in to just get familiar with the Transit. Angelo the sales rep who I knew about from a prior dealership and the tv commercials he did with the gm introduced me to the Transit. First in the catalogues and then by walking to the lot. I knew they had a bunch of white ones but I was considering a totally different color. There was one and I thought I would figure out if my credit score would be good enough to come back and put something together. He took some minor info from me and asked me to the ok to run a credit report. It came back adequate and I decided to just go ahead an start the processing. To make a long story short Angelo had to complete redoing the ordeal and it worked out fine. I have to add I have purchased around 14 new vehicles in the past and I have never enjoyed a vehicle more than the Transit. It's a 7 passenger with plenty of extras that I find very useful and fun to own. You can trust Lilliston for purchase and this Wednesday it goes in for its first service. read more

Don't waste your time!!!! They gave me a false Carfax saying car had no accident and only one owner...liars. lost money for a trade in. Also found out when I took my car to get service they said brakes where fine.....also a lie. I could of been killed. Went to another dealership. read more

took my f250 to get the a.c checked they told me i had a bad hose and would cost $500-$600 to repair. Went elsewhere and just needed a charge cost me $100.I will NEVER go there for anything again, not even an oil change.(who knows how many customers they rip off everyday?) read more