Medically they are good. However, avoid this place like the…read moreplague as every visit requires weeks/months of follow-ups corrections to their billing = simply not worth the time & aggravation & unnecessary (extra?) payments. As this has been going on for at least 3.5 yrs & is getting worse, I dread to think what the future holds!! :( If you doubt me, then looks at all the reviews on Google Maps

I've been seeing Dr. Mayo for some time now and couldn't be happier with the care I receive. He is…read moreknowledgeable, attentive, and genuinely cares about his patients That said, the administrative side of this office leaves a lot to be desired. Any time I need a referral, prescription refill, or follow-up communication, it takes multiple phone calls and several days--sometimes longer. It's become a consistent issue, which is incredibly frustrating when managing ongoing health needs. Every time I raise the concern, I'm told the delay is due to the pharmacy. However, other members of my family--who use the exact same pharmacy--never experience these issues. It's pretty clear the problem doesn't lie with the pharmacy. I truly value my doctor and will continue seeing him, but I hope the office takes steps to improve the efficiency and accountability of their support processes. Patients shouldn't have to chase down basic care needs after leaving the exam room.

I had the opportunity to spend a significant part of this year evaluating the Idaho Falls/Eastern…read moreIdaho medical system. After double bypass open heart surgery (CABG) at EIRMC performed by Dr. Riveron with assistance from Logan Cutts, normally the cardiologist would do followup, but Dr. Riveron was a visiting physician helping out for a week. I had the pleasure of having Logan Cutts do my followup for the next ten weeks. The first post hospital followup had Logan enter the room, glance at his notes, and say "Lose 20 pounds." Not a suggestion, a statement. His kind, but blunt statements were impactful and effective. (I've lost 25 pounds since then.) I had significant blood pressure issues after that and Logan adjusted my bp meds to keep it in line. He also advised me on cardiac rehab, saying I should delay it until other rehab could be done. His manner was friendly, informative, and calming during a tough time. While in the hospital, I heard many times - "Logan? Everyone knows and likes Logan!" After ten weeks, I had found and had one visit with my new cardiologist (my previous one had retired), so Logan passed me on giving me best wishes and continued health. It was a great heart followup experience!

I have always received excellent & detailed medical advice ‼…read moreI look forward to seeing your "Medical Providers" again ‼ THANK YOU - - -

I almost hate to share this secret, but this particular medical practice really deserves it. My…read morefamily and I have been using Family First as our Primary Care Physicians for just over 5 years now -- and I absolutely love everything about them. I moved back to Idaho from Arizona and needed a new PCP. Having high expectations, I asked my family that lived local and is part of the medical field where to go. With their approval we ended up here and haven't looked back! This practice has helped us through times where my kids thought they were going to die, through Covid-19, through Rx ACNE treatment, and through severe depression. I very HIGHLY RECOMMEND Family First Medical in Idaho Falls, Idaho.

Up until today, I had high regards for this practice. They treated both me and my late wife, she…read morepassed away on the 4th of July in 2021. I'd been bring her service dog with us and now with me because any change in her routine would be harmful to her. She was my wife's service dog for twelve+ years. I could see a problem if she was a large dog but she only weighs in at 7 pounds. She sits on a chair and very quiet and now they decided after almost two years she is no longer welcome. Time to make a change. I will miss everyone there, but then again something's going on, all new front end staff, not at all as friendly as in the past.

I chose Dr Reed Ward to be my Primary Care Physician to replace my previous one who was no longer…read moremeeting my needs. On my initial meeting, he impressed me for not always recommending medicine, but often invoking better lifestyle. After a heart attack, they refer you to your PCP for followup care (there is still the cardiologist and others involved). I've been seeing Logan Belnap, a staff member in tthe practice. I've now seen Logan Belnap more times than I've seen Dr Ward, and I'm also duly impressed. On first meeting, he'd obviously read the documents on my incident very thoroughly, and asked me to fill in the blanks. He took over fulfillment of the non-cardio prescriptions, gave me a path on how to improve at this point, and did quite a few followup visits to insure I was "doing the right thing". Overall, I'm very pleased that I moved to this practice and plan to stay for the foreseeable future.

Caring and helpful staff. Knowledgeable and little waiting. Tine and thoroughness is of the…read moreessence.

I won't go anywhere else! The team here is professional and welcoming, and the wait times are…read morepractically non-existent. Easily the best experience I've had at a medical office.

I arrived and told them, "I need a tetanus shot". Instead of telling me they will charge me for…read morethree times the cost of a shot I can get at any pharmacy they charge me for a medical office visit - I did not need one. The "medical office visit consisted of a weird old doc asking me 3 questions and taking my BP and pulse and O2. Maybe 5 minutes. I was stupid an naive. DO NOT GO THERE IF YOU DO NOT WANT TO GET SCREWED WITH AND OFFICE VISIT CHAGE YOU DO NOT NEED. THEY WILL NOT TELL YOU - YOU DONT NEED THIS BUT WE ARE GOING TO CHARGE YOU FOR IT ANYWAY!!!

i have been coming here for years and my children . i also got my parents to see the doctor here as…read morewell. i love it when i walk in and say hi and they might not remember my name but they remember my face. they treat all of us like we are there family and they care about all of us. thank you community care to staff and doctors.

I don't recommend them ... Their customer service is so poor! I requested a refill for my…read moredaughter's prescription and it takes almost 2 days to get it. They didn't even call me back after all the calls and voicemail that I made. They don't care enough once they got your money, you're on your own unless you are so persistent and get mad for not returning you a call / information on what's going on. They don't even know how to handle a complain. Their reason was they were so busy with patients that's why they weren't able to attend me! Wow! How about, improve your customer service! And do something about it in the future... Well! We're not coming back there and nor my friends and family and anyone who will ask my opinion. They need to be professional enough to at least inform me or a little call me back before the day is over! It's not a type of community care anyone would like to experience. Aà patient don't need to wait more than a day to get a simple refill / prescription!! Without even knowing if she'll get it or not!

I had a wonderful experience with the Western Spine Institute. After experiencing nerve pain and…read morenumbness in my leg, I called Western Spine Institute and they got me in 3 days later. So grateful for the quick response. The office staff is amazing. Very good to work with and very patient and Kind. Dr. Weight is Just as wonderful as his staff. A Very skilled surgeon and so kind and thoughtful. I am enjoying an active life again because of Dr. Weight. I highly recommend the Western Spine Institute and Dr. Mark Weight. Corinne N.

I have had two major surgeries performed by Dr. Lynn Stromberg and his side kick Dr. Waitte. Dr…read more Stromberg is an incredible surgeon and he has quite literally saved my life. He is extremely caring and personable, very tuned in to me, from initial diagnosis to final post operate visit. Dr. Stromberg has called me himself, to check on me and has given me his personal cell phone number in case I needed him. I could not have been in better hands. I would not hesitate to go to Dr. Stromberg if ever I need another spine surgery. I only wish he did knee replacement...Gina Torrans

Awesome doctors! They make sure you understand what's going on and they are great at what they do!…read moreI strongly recommend them to anyone!

I'm writhing this review again because I'm not sure the first one went through so here goes...First…read moreI have to say the office staff is just wonderful and the receptionist name Lindsay always calls you back if you leave a message. I have been to many chiropractors for most of my 70 years. Also brought my 4 kids to them from time to time when needed From Massachusetts , to Albq. New Mexico, to San Jose Ca. to now Idaho Falls. And I have to say that he is the best one I have been to. He is up to date with all the new technique's and take his time with you. Usually I was rushed out by the Doc after a treatment to leave room for the next patient . But not so with DR Scoresby. He takes the time to listen to my complains and also if a person needs X-rays he takes his time to explain it all to you. Also during the time he was treating me I sprained my ankle. He adjust that to along with recommending that I have Laser treatment to help it heal faster. His associate that does the lasers treatment is name Josh and also very nice and helpful. I have had sprained ankle 's in the past and always had to suffer until it finally healed but his treatments are really helping it to heal faster. I highly recommend him !!!!! Sincerely Doreen walker