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    Nebraska Furniture Mart

    Nebraska Furniture Mart

    2.2
    (595 reviews)
    20.3 mi
    $$

    Excellent service at Nebraska Furniture Mart in Kansas City on March 5, 2026! Francesca Canedy went…read moreabove and beyond to help us find a sectional that matched our very specific dimensions, which was not an easy task. She took the time to carefully search through options and made sure we found the perfect fit. Her patience, professionalism, and dedication to helping us were truly impressive. Exceptional customer service--thank you, Francesca!

    Bought over $7,000 worth of furniture. Salesman was not truthful, they work on commission and want…read moreto make sale. First delivery they refused as NFM delivery guy said they don't move anything out of the way. second delivery successful but product not as seen on sales floor so return was made by going back to store, agreed to accept Some furniture items back, mattress and frame, with pillows. All items picked up by NFM truck two days later. Delivery fee also told would be refunded, they charge $144.95 delivery. Well been 8 days no refund been issued. Called the customer service was number 15 in line with projected wait time of 30 minutes. Had to call Discover card and dispute purchase. Nebraska Furniture is terrible customer service, don't believe anything salesmen say as they want commission. Any return they wash thier hands and say go t9 customer service....long process...still waiting...never go there again Let me add after posting this review and emails to them my refund was processed and issued.....

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    Lili's - furniture - Updated August 2026

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