So straight up I haven't eaten here. And I'm going to tell you why. We were wanting dinner for the family after a lovely day at the beach, not too far from home, preferably Italian. Oh look, we've got a voucher for that pizza place in Onehunga - let's go. We pulled up right outside, there was no one inside but the handful of tables were set nicely and the banquette along the wall looked inviting. There's pastas and salads on the menu too and we thought we'd found a place with something to please everyone. We sat down at the table furthest from the front but there was a problem. The sun. True enough, we'd been out in it all day and had our full complement so may not be a problem for some people. For the five of us though, that big plate glass window with that big burning sun coming down in the West was just too much to bear so we had to leave. Such a shame and easily remedied by a blind. Really, in the early evening this place is on FIRE. We might go back in the Winter. read more

Lil'E Roma - Pizza Near Me - Auckland, AUK

Wow after hearing about the owners response on other rating forums i looked in my filtered facebook messages to find this message from Parvs Jhan "And do u realy thnk I gve sht a fukn cheap as person lik u retun bk to my rest u spend a penut mny in our store and u sht faces expectng to gt alot u luky we even servd u water dat all u cheap people always do cheap eat and thn complain u lok cheap also I dnt blme u" and now there is even a news item about how bad this restaurant owner is http://www.stuff.co.nz/business/small-business/84507640/grabone-vouchers-fire-up-auckland-pizzeria-manager DO NOT GO TO THIS RESTURANT read more

This review is on behalf of my wife and her 5 friends that went to dinner at little Roma. Food was great and the waitress they had was fantastic and attentive. The only downside and the reason they wouldn't go back is the male manager or owner was so rude to his staff in front of the customers. He didn't greet the customers say hi or even smile he was just completely rude and hostile to his staff in front of everyone. This put a downer on their night as they felt the waitress they had was outstanding. They won't be going back due to basically the manager or owner making them all feel uncomfortable. read more

ABSOLUTELY TERRIBLE!!! This place doesn't even deserve a star! Me and my partner had a deal voucher to dine in for this place and the serving portions are an absolute joke! We ordered a side of fries for $4.00 and there were less than a handful served on a tea plate. Then our pizza's arrive to the table where the toppings are all in the center (including the pizza base sauce) and we're left with this MASSIVE dry edge. What makes me laugh even more is that they have "cooking classes" available on their website, Ha! are you kidding me? If anyone needs cooking classes it's them! Lil'e Roma = over priced, stingy portions, rude/unhelpful staff. Will never be back! read more

We went there today and we experience bad customer service ever. Prawn pizza was terrible jst 4 shrims and 2 leaves of spinch and some mushrooms. Husband got a smoke chicken thats even terrible. he is still in the toilet :( I dnt recommend this place at all read more

Our initial greeting when we walked in was quite rude, we thought we had a booking for a particular time and the host/cook said it was actually half an hour earlier. Though I didn't think this should be a big deal, as there were quite a few empty seats, he seemed to make it a big deal and made us feel a little uncomfortable about being there. Our waiter seemed quite nice though it took about 5 minutes before we were given a menu. Once we ordered our food came in a reasonable time. The food itself was pretty average, between us we ordered margarita pizzas and ham and mushroom. The sauce was bland, the toppings were sparse and the ham tasted quite cheap. The house red wine was fairly nice, but the house white was sour. By the time we left the cook had gotten over himself and was a lot nicer to us. I wouldn't revisit this establishment and think the staff need to realise customer service is super important. read more

Like the review below, we also had difficulty trying to make a booking for our voucher with the restaurant. So we decided to just show up. Even though there seemed to be empty tables and the owner-looking guy seemed happy to direct us to a bigger table, as soon as they found out we were using a voucher, they kept insistently asking us if we made a booking or not. As I told the owner-looking guy that we had trouble making a booking and the voucher did not state that booking is required, the owner-looking guy looked angry and showed aggressive bad attitude forcing us to excuse ourselves wasting our time going there. We do not recommend you wasting your time going to this place with a bad experience. read more

Ordered pizza over the phone using a Grabone voucher. Was told that there was a 25 minute wait and specifically mentioned that we were using the voucher. Turned up about 30 minutes later to find that they had not taken our order, they denied speaking to us on the phone and there would be a 1 hour wait when using a voucher. The chef and manager were both extremely rude and unwilling to help at all. Ignored us while they continued to work and asked us to move out of the way for customers - which we were trying to be! This has been the poorest customer service I have ever experienced and I recommend that everyone stay well clear of this 'restaurant'. I believe this has happened to others that have reviewed this poor excuse for an establishment as well. read more

The most important point I am trying to make in my review is that you can get a refund from Grabone or Groupon if you tell them about your experience, provided that your voucher hasn't been redeemed. I contacted Groupon to tell them about my experience and they were so lovely. If you haven't used your voucher, I would HIGHLY recommend that you organise a refund. Trust me, you won't regret it - just read all these reviews below. I wish I could give 0 stars. The owner / manager of this place is the rudest and most terrible customer service person I have ever come across. The closing time on their website is unreliable and they don't pick up the call when you try to book. The owner becomes extremely rude and starts raising his voice when you say that you have a Grabone / Groupon voucher. He told me that I must make a booking in advance and told me that I can't dine there on a voucher without a booking, not giving me the chance to explain that I had tried to make a booking but nobody picked up the phone. When I told him that many restaurants out there allow people to dine on vouchers without a booking, he started making untrue claims about other restaurants on Grabone / Groupon but then said it was his restaurant and so what others did had nothing to do with him. His attitude is appalling, terrible and upsetting and honestly felt like he is deliberately trying to make people hate his business. I decided not to eat there and forfeit my voucher because it wasn't worth it - luckily Groupon was lovely and gave me a refund upon finding out about my horrific experience. Most importantly, he was so rude to his staff and I felt terrible for them. I felt so upset talking to him and wanted to speak to another staff member to make a booking instead. When I tried to get the waitress's attention, the owner said in a very rude tone, "What are you trying to do? She is JUST A WAITRESS. Just talk to me." That was one of the most horrific incidents of mistreatment of staff that I had witnessed. It was concerning that she wasn't bothered by it. Before I left the restaurant, I made sure that I went up to her to tell her that no matter what he says to her, she is never just a waitress. Stay away and beware. read more

Is there -5 rating button on here. Me and the Mrs went for a leisurely Sunday dinner here at this all you can eat pizza place with a Grabone. The moment I told him I had a Grabone, he had a frown like someone is holding him to the gunpoint to open his pockets. Anyways after being scooted to a dingy side table, the lovely asian waitress (Only nice person at that join) came to serve and asked us for drinks and pizza's. We got 2 house whites which were half the size of standard pour and pizzas (you call them pizzas, a 2 year old can do better). There so called Pizzas's yes pizzas were uncooked flat packs of dough with half of it smeared with sauce and hardly any toppings. You are better off going to dominos or pizza hut and gettle a bottle from countdown and enjoy at home. I asked the guy he was not interested and said talk to Grabone. Pretty crap food and pleas do yourselves a favour dont go here. read more

I purchased a grab one voucher for a 3 course meal - $20 for two people. We thought this was a great deal . . . we were sadly wrong. To be honest, there was about $8 worth of food each - a piece of pita with garlic to share, a small pizza with limited toppings and the smallest serving of pasta imaginable to share also. The meal ended with a small scoop of ice cream. We were never asked for a drink order and as it is the middle of summer were very thirsty. Service was slow with only one person working. The food did taste okay - nothing amazing just average. I'm sorry to say that I could honestly make much nicer Italian food at home any day. I think if you want to try the place out then the voucher was okay, but the whole point of a grab one is to get a great meal for a deal price - this place simply skimped on the amount so that you really only paid for what you got - no deal price and in fact paid more than what it was worth. I am glad to have finally tried the place out for myself - service was average, food average and value average. Would not go back again. read more