A few days ago I had the unfortunate experience of having to be rushed to the emergency room at…read morethis hospital. I have nothing but praise for the emergency room staff of doctors and nurses. I'm sorry I was in so much pain that I don't recall names but to the woman at the desk who whisked me in to the E.R. staff I want to say thank you so very much! Now to the nurses on the 2nd floor G Wing I believe I want to thank you from the bottom of my heart. Sorry if I kept you busy changing 50 bags of fluid that kept my catheter flowing. You nurses are truly dedicated, hard working and go above and beyond. Special shout out to the ones whose names I can remember and those I don't . Amanda, Litzy, Brandon, Maria, Brianna and Tom the RN that was called in when I had an episode. You guys rock. Again thank you all that took care of me when I ended up at Mt. Sinai.

This will probably be the most detailed review that I have ever in my life because I have a few…read morecomplaints but its time to let this go. I've sat for months of disappointment with the treatment that has been recieved by case management at this hospital. So much that has expressed to family, friends, and coworkers its time to everyone that takes the time to read this review. I say case management specifically because my issues were not with doctors and nurses. Before I begin, 1st let's start with their mission statement, "Mount Sinai South Nassau's mission is to provide high-quality, comprehensive, and easily accessible health care to residents of Long Island's South Shore." I was met with complete disrespect by the director of case management when I brought my aunt who has dementia hadn't slept for a month, swollen ankles, begging for food compulsively and having massive temper tantrums. Me as a caretaker with a full time job in total distress begging for help, never said I was abandoning but was continuously told I was by the director. Next, I was told that they were sending her home by ambulette and if I didn't answer they were calling the cops. That was a baseless unnecessary threat to someone that has taken care of my mom who passed from ALS, my dad who died at the hospital in February, and my Aunt for the past 5 years with my Mom watching over her before she got sick. I've taken care of my elders, never asked for help but doors close when you do for elders who may make a little too much, dont have savings, or proper healthcare that's just a fact I'm learning as I navigate this process. And I did call cops as well but it wouldnt have went over. I was floored on that comment and didn't say a single word which led her to hanging up the phone followed. Oh I was also told she's not sick she has dementia...cant decipher that statement my Aunt has been in my life for 50 years if she isn't sick I dont know what is. My Aunt only has Medicare but they failed to provide my Aunt and me with the care that is expected at a hospital. I spent days looking for a solution, stayed up until 5am and finally came across a program that is funded through Medicare, sharing it with anyone who is experiencing the same issues, the organization is called ianacare. Maybe they should have informed me of this organization instead telling me they were going to call the cops that was so hurtful all I needed was help but easily accessible healthcare was not an option for.Mount Sinai case management director. I could also go back to when my father was in the hospital dying as well because case management was pushing to send him home when he hooked to oxygen and couldnt walk anymore. And I am telling them that my son and I was taking care of him for months but I can't handle him with his inability to walk. I did it with my Mom and she was 100 pounds and it was difficult. Or the fact that I am still waiting for my father's death certificate with COPD which he suffered for from years. He died in February its July now - this workflow process should have never be a difficult one because I gave the hosptial all of this information as soon as he was admitted so that his hospital bills were covered. They have his primary doctor for over 30 years, and the COPD doctors and social worker information as well. Delaying this prevents his family from getting the benefits that he is entitled to and makes me feel like its no priority because he is dead. It would have probably been zero stars if it weren't for the doctors and nurses- you guys are amazing

At South Nassau Hospital to receive the newest addition to our family. We've met six tours of…read morenurses in two days but they don't have that sweet bedside manor like back in the days. It took us to meet Diann who normally works in admin overseeing patient care but was working with patients in the maternity ward on the midnight and I must say she was great. Another nurse that deserves an honorable mention is Sherry. She was a true replica of what a nurse should be, she was my daughters angel (Lisa was great too). We arrived at South Nassau Hospital 9:30am yesterday, and my daughter received sufficient care but the type of care and concern Diane and Sherry gave her and the other patients was commendable! When women are in active labor a little kindness goes a long way. Simple things like bringing a warm blanket to mom or offing one to dad, or just holding her hand or talking her through an epidural makes a world of difference. These three beautiful women made up for the midnight crew that ignored the call and told me they would show me how to unhook my daughter so I can take her to the bathroom myself when she needed to go.

The ER department needs to train their staff better. My mom went Tuesday morning. Surprisingly…read moreThere wasn't a sole in sight. EMPTY!! But I couldn't go back there until they check her in. By that time they stuck her 4 times trying to get blood. That's unexceptable! She knows she has no veins and told them that. But kept sticking her any,because I wasn't back there. But my mom told them,and because she elderly they took advantage of her. Repercussions will follow after this visit. They're all standing around talking and shopping on their cell phones instead of doing their jobs!!!!!! I will pursue this,because something has to be done about this!!!! The floors were so filthy. I had to ask for a custodian to clean the floor!! DON'T TAKE ADVANTAGE OF ELDERLY PEOPLE!!!!

Hospital staff friendly was there due to uncle being sick and taken there. They have a Starbucks in…read morethe lobby so that was good. Doctors are very responsive to the patient

I would never go here again. There is a lack of care, unprofessional, liars etc.. I was in the ICU…read moreand the doctors aren't competent especially the lung doctors and admitting team. They do not treat you like a human being just something else that needs to be fixed.. NO COMPASSION... I was sent to another unit floor 2n and I had this nurse that only cared about her scents on her arm. Lashes falling off. So unprofessional. She never gave me my medication. And ON TOP OF EVERYTHING I ASKED TO SWITCH THE ROOM THEY PUT ME WITH A DEMENTIA PT I COULDNT SLEEP SHE PEED ON THE FLOOR ALL NIGHT PULLING MY CURTAIN... WHEN I WAS JUST BROGHT DOWN FROM THE ICU UNIT. I asked for my room to be switched and my nurse was TOO LAZY TO SWITCH ME, stating that im being rude for asking for comfort. wow WHO DO U HIRE?? I ASKED TO SPEAK TO A MANAGER SHE SAID WE DONT HAVE ONE.. liar. GIVE ME MEDS OR ANYTHING.. I LEFT AMA. I have a photo of all the meds left on my bed.

I recently toured the maternity ward at Long Island Jewish Medical Center before my due date, and I…read morehave to say, our tour guide Brenda was phenomenal. Brenda, I doubt you'll ever see this review, but you truly made the experience special. You were informative, welcoming, and made sure everyone understood exactly what to expect and where to go when the big day arrives. My partner and I were actually the only people on the tour who already had children, while everyone else were first-time moms and dads. It turned into such a nice experience because some of the other parents even came to us with questions or for advice whenever Brenda stepped away for a moment. It created a very supportive atmosphere. During the tour, we got to see the labor and delivery area, as well as the postpartum rooms. We also happened to see a new mom walking through the hallway with her newborn, which was such a sweet and special moment. Another nice touch was seeing the statistics for how many baby boys, baby girls, and twins had been delivered there this year. The tour was extremely informative and really helped ease any confusion about where to go and what to expect on delivery day. The hospital renovations also look great everything feels updated and well maintained.

Thank you to the E.R. staff and observation unit; the treatment and service I received were…read moreoutstanding. Thank you, Nurse Anitha Thomas, Dr. Khan, P.A. Amanda, P.A. Keisha, Dr. Persaud, and P.A. Schiavetta. I was here for 2 days.

I was experiencing severe face tingling and numbness on the right side of my face. After a couple…read morehours of it becoming increasingly more concerning, I went to the ER. I live about 7-8 miles from all LIJ ER's and usually I would have gone to Glenn Oaks or Manhassett but since face tingling could be a pre cursor to either a panic attack or stroke, I wasn't taking any chances. I arrived around 7:15 PM on a Thursday night and was quickly triaged in about 10 mins. Another 10 mins later I had an EKG and was moved to a bed. The nurse came to set up the IV line and despite me telling her it was poor insertion of the needle she dismissed me and moved on. I'll revisit this. An additional 15 mins later I was wheeled to take the Cat Scan. Things were moving along quickly and then 2 huge cases came in via EMS. One was a 47 year old whose husband came home and found he unresponsive form what I overheard them saying was a stroke and another was 72 yr old male who they had worked on for 20 mins and he hadn't responded. I understand why I'd become secondary to them so I watched Netflix and waited... for the next 5 hrs and 20 mins until the Dr came. I'm the interim I can find no comfort because the needle feels like it's about to break off in my arm. Keep in mind, I'm not scared of needles and have a pretty high tolerance for pain. I get up, go to find her and ask her to fix. By then, my arm is buried under the bandage but my phone was also dead so I couldn't photograph. This is where things got weird. He comes over, introduces himself and asks what's going on. I give him a detailed oral report. He's not very tapped in for whatever reason and even before the EKG results return, he's already telling me " I doubt there's anything we can do about that". How? The whole point of me paying the $150 deductible and bypassing urgent care which has no copay for my insurance was because I wanted a more comprehensive overview of what is wrong. Never have I heard of someone being sent home like " we don't know what's wrong with you". Dude never made eye contact until he saw a Camo canvas bag from J Crew that was personalized with my initials and he remarked " your bag is dope". Well thanks for the compliments sir but I'm here for medical diagnosis and or treatment. This was a horrible experience. Based on the level of care I ended up receiving I might as well have gone to Jamaica hospital with all the gun shot and subway victims .

Ugh. I will never return here to this hospital in an emergency just based on room set up. Bathrooms…read moreare shared between two rooms so that means at least 4 patients are sharing a bathroom. This was the most disgusting germ infested stay ever. The bathroom grossed me and the next patient I was sharing a room with. Just imagine waking up early in the morning to use the restroom your first day there and walking into a pissed covered floor, pissed covered toilet seat and piss odor permeating the whole bathroom. I'm not a germaphobe but this really was unacceptable. As soon as they clean the bathroom, the patient in the next room would go right ahead and dirty it all over again. It's so unsanitary for a hospital. I had to buy slippers just to walk in and out the bathroom and they went right in the garbage at discharge. Never again!!!!

I was in their rehabilitation unit for 2 weeks. Now some of the staff were excellent in their…read morejobs. Others on the other hand were terrible. Point: at 4:20 a PCA woke me and asked if I wanted to bathed at 6:00. A nurse needed to start a iv for a test. After 5 failed attempts, she was able to start one. My arms look like they were beaten by a rubber hose. The doctor in charge of my care made changes to my medication without speaking to me. Yes, I was furious about this. On another incident, they were unable to get into the locked medication container that held my own medication. This happened a second night and delayed my taking my medication by 2 hours. From that night on, I held onto my own medication. This list can go on for sometime, what I am saying here is research the rehabilitation center you are looking at. Speak with the patients and staff. See how long rehab sessions are going to be. And ask to sample the food!!

Our experience at this hospital has been extremely disappointing. My uncle was admitted to the ICU,…read moreand by day three, the neurologist told us that he would remain in a coma for the rest of his life and was essentially brain dead. Despite this prognosis, our family continued to advocate for additional testing and treatment options. By the second week, we noticed that he was opening his eyes and attempting to respond. We informed the nursing staff, but they seemed unaware of these changes. When we later showed the doctor, he stated that it was the first time he had seen such improvement. We explained that these responses had been occurring for two days and had already been reported to the nurse, yet there was no documentation in his chart. In the third week, my uncle became fully awake. Unfortunately, our concerns about his care continued. There were instances where he remained soiled for extended periods without being cleaned, and when we brought this to the attention of the nursing staff, some responded rudely and dismissively, stating they had more important tasks to handle. We understand that healthcare workers are often busy and under significant pressure, but our family felt that critical changes in my uncle's condition were overlooked and that his basic care needs were not consistently met. Based on our experience, we were deeply dissatisfied with the quality of care and communication provided during his hospitalization.

If everyone is given a second to describe what hospital care looks like, I will be right to say…read morethat neither would give a more damning description of what a bad hospital is. Terrible. You are supposed to feel reassured and safe at a hospital, but in this one, I and my ailing mother felt anything but that. For two years, my mother went there with severe stomach pain without any explanation for the pain. They proved incompetent as they flat out refused to carry out test to determine the cause of her pain. I watched my mother struggle with this pain, and it wasn't until a month before her death from stage 4 stomach cancer did they agree to do a test. It's a shambolic place been disguised as a hospital. -Shenita Etwaroo

We had a great experience with Jamaica Hospital Medical Center. After 3 Months we spend at Colombia…read morePresbyterian Hospital and one and half at NY Presbyterian Hospital Flushing, Queens, NY I should say the service provided by medical staff is far better at Jamaica Hospital than the two others mentioned above. The nurses and specially the doctors are very professional and high motivated to provide the best service. During the time that our brother was at ER and then to ICU was treated high professionally and with a lot of love. We are extremely impressed of this hospital and today and in the future, we should love to be treated to this Medical Center. Thank You Jamaica Hospital and got bless the doctors and the rest of the staff of this hospital. Family DEGA

I recently delivered at Winthrop. Their labor and delivery/maternity ward are amazing. The staff…read morewas incredible. I can't say enough wonderful things. They kept me informed, educated, answered all my questions, made sure me, my husband and baby were comfortable. They were so caring and knowledgeable I really was blown away. They listened to my requests, took everything I said serious and were part of an experience that was so special and they helped make it better than I could have imagined. Also the hospital was SO clean. Both rooms I was in were extremely well kept. They have a truly positive staff (doctors, residents, nurses, nurses assistants, Doulas, students, even the person who registered me!), they all made me feel we were in great hands. Thank you Winthrop.

This place is a disgrace. The ER is understaffed and not able to handle the cases that come in…read more The ICU staffs average age is most likely under 30. These are where the sickest patients are being treated but yet you have the least experienced staff treating them. A doctor who just finished their residency working the night shift... so very disappointing that an organization like NYU can't find more highly trained staff ... also very disappointing that an organization with this amount of money has tape holding up the windows in the ICU. Totally unbelievable. Threw all their money into sears on Franklin Ave and forgot they have an almost 600 bed hospital up the block that is in need of resources. Do better for the community. Very sad and very disappointed that this what this hospital has become.

i have never had such a positive, fast, clean and personable healthcare experience as this. dr…read more fong is a mensch

This is my first review of an emergency department- but I wanted to give this place 5 stars. I came…read morehere in the early hours of the morning with severe back pain and nausea. I was expecting to sit in the waiting room and not get much attention since I didn't arrive by ambulance, but they quickly got me to a bed (and not one in hallway). My pain was pretty severe so they had to give me three different pain killers. But they listened each time and after the third I one I felt significantly better. I was in and out in about 4 hours, so pretty quick and efficient for a NYC ER!