What could improve? Everything!! 1. I wasn't provided with…read morethe correct address. Apparently, they are at a new location. Who knew?! ‍ 2. No one bothered to inform me that the appointment would be 1.5 hours long until the automated reminder call. At which time, I was also told I'd be seeing their new NP not the actual MD. 3. I made several attempts to call, but no one picked up. I left a voicemail stating the issue and requesting a call back. ⁉ 4. One more attempt was made to speak to someone. I spoke with the rudest, most unprofessional, and condescending individual. The conversation was so bad that I decided to cancel. Transferred to reception and straight to voicemail...again! ‍ 5. I was halfway home before I received a return call after leaving 2 voicemails. 6. The person knew exactly who I was referring to when I recounted the experience. Apparently, he's in billing on another floor, and no one can control how he speaks to patients. Really?! 7. An attempt was made to guilt me into keeping my appointment. After all, they had set aside 1.5 hours for me; yet, I was no longer going? No, ma'am. ‍ 8. Reminder, there's only one chance to make a first impression. Not providing valuable information and knowingly employing such unprofessional staff does not leave an impression that quality care would be received. ‼ 9. The providers may or may not be excellent. I'll never know. There are plenty of MDs to choose from in this area. I do not recommend selecting this one.

I have been going for at least 10 years now. They are so sweet and caring. They take the time to…read moretalk to you about whatever you need and they are extremely qualified in everything to do with neurology.

What's joke, Dr Noonan should not be practicing medicine. Terrible bedside manner, brushed off my…read moreconcerns then told me to go buy a 6k pair of hearing aids, she should lose her licenses

Dr. Katherine Noonan discovered that I had a CSF leak when I went to see her about a stuffy ear…read more She is warm and caring, as well as extremely competent as a physician. I am so grateful to her for both diagnosing and treating me in the

Most caring Doctor I have ever had the pleasure of being a patient of. She has a great staff and…read moreher bedside manner is one of a kind. You will not find this kind of care elsewhere. I would give her a million stars if I could! I am SO happy she is back in Massachusetts

I had a very good experience with Dr. Singh, she seemed very caring and compassionate to my…read morecircumstances. She is knowledgeable and I feel very confident in her. I have switched to her from my last provider because I didn't feel that they had my best interest in my situation. I'm glad I have made the change, and this was after my first consultation with Dr. Singh.

My daughter fell off a scooter at the playground. I knew it was bad but it was also 4:30 on a…read moreFriday and spending 6+ hrs in the emergency room seemed unbearable! The office in Maynard was fast, clean, friendly and efficient. As new patients we were registered and in a room within 5 minutes. The back room is set up similar to an ER with the doctor/ nurses station in the middle and all the patients' rooms in a larger square surrounding it. X-Rays were taken right across the hall. The doctors were able to confer with our orthopedist and pediatrician. The staff was excellent! Friendly and knowledgeable. I would definitely recommend going here.

I visited Hudson Urgent Care for pain in my knee due to a twist. The pain has been bothering me…read morefor 8-10 weeks even after treating it at home. I was seen right away by a very professional nurse & my vitals were taken & she inquired about the reason for my visit. The doctor sent me in for an X-ray prior to seeing me. Dr McDonald then explained he didn't see any major injury but after questioning me, was concerned about a possible blood clot. He then referred me to the ER to rule out this possibility of a blood clot & further suggested I see an orthopedist for the knee pain From beginning to end the care I received was thorough & professional. Great Urgent Care experience!

Hello, I am writing…read morethis message because I feel that you have failed me as my Primary Care Provider. I have seen you or your NP, Mr. Abraham Ballah for my current condition with my back pain. The medication prescribed has been helping to get my pain from level 8 to level 5. An x-ray was ordered on the day that I saw Mr. Ballah. No one reached out to me to tell me my results. On 9/9 I left my job in an ambulance to the Emergency Department because of the pain in my back. The ED doctor suggested an MRI to see the Spine Center. The MRI was done on 9/8. However, the MRI was not read by the time of my appointment at the Spine Center with Jason Langlois, PA. on 9/18. It was a wasted appointment. I faxed my paperwork for PLML. You then referred me to the Spine Center to sign off on my PLML paperwork. Upon contacting the Spine Center, I was told that they do not sign off of PLML paperwork. I was also told by the representative that my PCP is supposed to help me with this. I spoke to the Dr. Chen at my appointment at the Spine Center on 10/18 about helping me with the PLML paperwork, and she told me that she has not ever done that. You, Dr. Semaan have basically dusted your hands with my care about my back situation once I saw the Spine Center on 9/18. I have been out of work since 9/9 due to my condition. My financial income has been severely my ability to pay my medical bills and caused a great deal of anxiety as well as bad mental health. I am unable to go back to work until a doctor listens to me. You, Dr. Semaan are my primary doctor. Which means to me that you are the doctor that should be my first PATIENT ADVOCATE! The person that referred you to me has left your care due to your poor bed side manner and lack of care for your patients. I will need to find another provider. I will be cancelling all future appointments. Very Disappointed, Ugeana Grant

Dr Rita Seeman is an outstanding family practice doctor. She care for her patients…read more Her nurse Danielle amazing services. The office staff are the most horrendous, unhearted people I met. They never smile, or make an attempt to assist a patient's when they need to change an appointment for x or y reason. Not sure why they work there. A better and supportive staff should be provided for Dr. Seeman. Her staff does not support her kindness!!

Probably the best Dr I have ever been to…read more I have been seeing Dr Moodie for the past 3 or 4 years for a neurological condition. She's thorough, smart and has a very pleasant bedside manner. Appointments are never rushed, and every time I walk in, she is on top of my previous appointments, symptoms, test results, etc. In other words; she does her homework, takes the time to know her patients and genuinely seems to care. I have been doing very well since under her treatment, and pretty much, all credit goes to her her for keeping me ambulatory these past few years. Initially, I was probably not the best patient. As likely true with most any drug(s)/treatment, sometimes they can come along with a certain amount of risk for some nasty, sometime serious side effects. Dr Moodie has always made me aware of this--and not once was I pressured, or rushed into making a decision on any particular treatment. She always gave me the facts, urged me to look into it, and I was the one who ultimately who made the decision. I'd highly recommend her, and hope she never relocates.

Dr. Moodie has been my neurologist for over 7 years. I was extremely lucky to find her and she has…read morebeen supportive throughout my journey following my diagnosis. From my very first visit, she has always laid out the information in a clear and concise manner and left the decisions up to me. Anytime I have had to reach out for issues or questions, she is there to respond. She never rushes and allows me to ask all the questions that I need to.

Dr. Valez takes her job and her patients' health very seriously. She is skillful and knowledgeable,…read moreand will tell you exactly what needs to be done in order to best remedy your issues. Her demeanor can be a bit abrasive, but I appreciate that she doesn't sugar-coat the issues. She understands that she has many patients to see, and none of them wish to be in the office longer than necessary. It is easy to be taken aback by the way Dr. Valez interacts with her staff, but she is adamant about precise organization and information about what her patients need so she can serve them both quickly and accurately. I honestly appreciate her passion for excellence. I know from listening to others in the waiting room that people often have frustrations about the time it takes to see each patient, usually somewhere around 2 hours. However, considering all the information she needs to review before performing any kind of service to your eyes, this feels acceptable to me. I have also looked into the wait times at other eye physicians around Boston and they are consistently 2-5 hour waits. I would highly recommend Dr. Valez to anyone in need of eye care. She may not carry on with small-talk or friendly conversation, but she is a true professional who wants your eye-health to improve as much as you do if not more. Thank you, Gisela.

First time my husband and I needed to go to the Emerson Health Urgent Care in Maynard yesterday…read more Every aspect was excellent - from making an appointment within a short time, pleasant staff at front desk; clean, bright facility; thorough intake process; extremely kind, competent physician willing to listen to our symptoms and provide helpful recommendations and appropriate prescriptions. Highly recommend this facility!

I try and avoid urgent care centers as I prefer to see my own doctor and avoid long waits and…read morecrowding. Well that all changed today when my father convinced me to go for a three week bout of nearly every illness one can get. I was able to book an appointment for the same hour, and the front desk was super flexible when I was running late. Once I arrived, I was taken in within 2 mins and brought to a clean, private space. Aidan was amazing and truly took the time listen, ask follow-up questions, and let me know what to expect for the remainder of the visit. He is a gem and his personality helped make me feel comfortable and taken care of. Dr. Gold took the time to go through my history, every single noted symptom as well as some I hadn't even mentioned. He took his time with the physical exam, even double checking and making sure not to miss anything. They ran a rapid strep, flu, and Covid test as well as a chest x-ray on-site, with the results given within 10 minutes. My only regret is waiting as long as I did to be seen because, unfortunately, there was nothing they could treat me for. I will not hesitate to return in the future.