Staff does not pay attention to details. Staff is not friendly. Most of the time there is no eye…read morecontact when you check in. Unfriendly office. Doctor is friendly enough but fails to give concrete advice, does not make changes to my meds even though being diabetic and having many low sugars in the middle of the night. He is an Endocrinologist and has checked my feet once in 15 years. I am DIABETIC. He tells me that he "thinks" I have Cushing Syndrome, but not sure. He has been saying this for two years. His practice was supposed to be dissolving and I never got a letter stating this. One of the unprofessional receptionists told me over the phone in a less than professional manner. My chart is intertwined with another patient's chart and St. V's billing dept and Vice President's office cannot seem to fix the problem. It has been over 6 months of me making call after call to get someone with a clue to fix it and have been unsuccessful. Steer very far away from this practice!!

No longer part of Grove Medical. Now working at St Vs and seeing about 1/3 the patients as he has…read moretaken a teaching position.

If you're looking for someone whose bedside manner is non-existent Dr. Safran will not disappoint…read moreyou. She has all the compassion of a robot. It, Does. Not. Compute. Having pain following a procedure:: take Ibuprofen. Leave an urgent message that you're in severe pain, then followed by an email for her Nurse Practitioner, Lisa Buckley, don't expect any call back. Tree --- Apple. Three days later pain level at an 8 her Nurse Practitioner, Lisa Buckley will eventually call and tell you Dr. Saffron recommends taking Advil ... with Ibuprofen. I'm 80 tears old with a chronic heart condition, GERDS Disease. Hightail Hyena, two stomach ulcers, arthritis, and osteoporosis I'm not looking to score pain meds. Not if they tied me to a horse and dragged me forty mile by my tongue would I ever be a patient of either of these two throw backs to 1950's style of practicing medicine.

I accompanied my eldery parents to an appointment for my special needs brother who has been…read moreseriously ill for several weeks. Right off the bat Dr. Majorie Safran was extremely rude from the moment she stepped into the exam room. Apparently there was a miscommunication between doctors at Umass and this appointment was scheduled too early for her to draw any conclusions on a medication my brother was recently given. She clearly took out her frustrations on my elderly parents which was totally uncalled for not to mention extremely unprofessional. Please understand my parents have raised my older special needs brother from birth and he is their life. The first thing to come from her mouth was "I don't know why you are here?". She then proceeded to degrade my mother when ever my mom tried to provide any information regarding any current medication he was taking. Then my mom suggested calling the doctor at Umass who booked this appointment. Safran's response was "and who am I supposted to call?" I apologize for being long winded but am merely trying to paint a picture of how horrible our experience was with this doctor. I would not recommend using Dr. Majorie Safran.

Vision will not honor the discount program they are listed for. Suck you in to order glasses but…read morethen informs they don't honor the discount program

I received a mystery bill of $426.17 for services performed at St. Vincent's hospital by a Reliant…read moredoctor. there was literally nothing explaining what this payment was for. It indicated that it was for a surgical procedure. But I never had surgery. If this procedure were performed at my local Reliant office, I would not have a $250.00 co-pay. AND THIS WAS NEVER EXPLAINED TO ME BEFORE THE VISIT. Otherwise, the visit would have been covered by my insurance. Or at least be much less than the $426 I was billed. I called to get more information and to ask for assistance as with winter being here, $426 could purchase nearly 100 gallons of heating oil. No such luck. I was forced into maxing out my card in order to pay $375 of the $426 I owed. Even though this means that I won't be able to adequately heat my home this season. They happily took what I have left in my account leaving $2.77 and offered nothing but to extend the payment period. If I don't have the money now, I won't have it later either. Now I need to call my oil supplier and have them stop automatic delivery as I have no way to pay for it. I think it ironic that a hospital named after a Christian saint is more interested in bill collection than those who must choose between a life necessity and keeping bill collectors at bay. I wonder if the hospital would allow me to sleep in their atrium.

If I could give this office zero stars, I would. BEWARE. If you are coming to this office for the…read morefirst time, even if you are coming for just a routine annual pap smear, you will be charged a new doctor visit. What that means is that instead of having your entire visit covered by your insurance in full, your visit ($595.00) will be subject to deductible. We received a bill for $342.24 after insurance paid plus another $100 for labs because now even the pap testing isn't covered because of the way it's coded/billed. Nothing different was done during this visit that wouldn't be done at any routine pap smear. This is just a money maker for the office and a HUGE scam. This was my 22 year old daughter's first pap smear. Our PCP (male) gave her this doctor's name to get her pap done because she was uncomfortable having it done by a man. Now she's saying she's just not going to have pap smears done anymore. This is a policy that MUST change. Women should not be treated this way. Shame on this office. Shame on UMASS. This overcharging it why we pay so much for insurance.

Dr Jane molinari was amazing and I am so great full that I got her as my ob. She was so friendly…read moreand calming and so positive always. She was my ongyn while I was pregnant with my son. I would always recommend to go with her if I plan for second..:p