I rarely leave negative reviews, but I feel other customers should know about my experience.
We hired Lighthouse Marine Solutions to build an upper deck over our dock. Unfortunately, one of the most basic construction principles was overlooked: the upper deck was built with no pitch, causing water to collect underneath the upper deck instead of draining properly. As a result, the trapped water continues to drip directly onto our boat long after it rains and now is damaging the ceiling.
To their credit, Josh, the team supervisor, and his crew have been out multiple times trying to resolve the issue. Josh has always been professional and genuinely appeared to want to help. The real disappointment has been the owner, Chris Pfahl.
Rather than taking responsibility for what is clearly a construction flaw, Chris has repeatedly defended the workmanship by saying this is the same method they've used successfully for years. Even more frustrating was his latest response, where he stated he was willing to have someone else review the problem, but also suggested that any modification would involve additional costs because the issue wasn't addressed during construction. I had another company review the problem and the repair costs amounted to right at $50k.
That statement is difficult to accept because the problem exists precisely because of how the deck/dock was constructed. As the customer, I relied on their expertise to build the dock correctly the first time. I shouldn't be expected to pay extra to correct a design or construction defect that should never have existed. Chris was provided with a rendition (not an architectural drawing) which he being the expert, should have properly designed and constructed the structure.
A quality contractor stands behind their work, acknowledges mistakes, and makes things right. Unfortunately, that has not been my experience with Chris Pfahl at Lighthouse Marine Solutions. While I appreciate Josh's efforts, the owner's refusal to accept responsibility has turned what should have been a straightforward warranty issue into an unnecessary and frustrating ordeal.
Based on my experience, I cannot recommend this company. read more