I normally do not leave negative reviews, but this experience was concerning enough that I feel others should be aware.
I ordered a pork sandwich and discovered the pork was raw in the middle. I brought it back to the staff, expecting a fresh replacement due to the obvious food safety concern. Instead, they took the same sandwich, reheated the meat, and placed it back on the same bread that had already been in contact with the raw pork.
When I explained that the bread and sandwich should also have been replaced because of cross-contamination concerns, I was told they were "too busy" to make another sandwich. They refunded my money, but when I asked if I was simply supposed to sit there without eating while the rest of my family ate, the response was essentially "yes."
I also asked to speak with a manager or owner regarding the situation. I was told the owner was cooking and would be informed, but staff later returned and said they were too busy to speak with me.
Mistakes can happen in any restaurant, but the way food safety concerns and customer service were handled afterward was extremely disappointing. The issue was not just the undercooked pork -- it was the refusal to properly correct the problem or take a customer concern seriously.
Hopefully no one gets seriously ill from them serving raw pork. I will be calling the local health inspectors. read more
