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Lighthouse Concierge Services and Tours

5.0 (25 reviews)
Open • 7:00 am - 8:00 pm

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I could not recommend Ray enough! Our girl group booked a wine tour with Ray last minute and he went above and beyond for us. Ray was knowledgeable, friendly, and timely. He has great connections at each winery and brought over experts to make our experience that much better. I can't imagine how our day at the wineries would've gone without Ray!

Karen C.

Ray was so great and we can't thank him enough! We used Lighthouse Concierge for a boys brewery tour while the girls went to a few wineries. Ray was so accommodating, friendly and just all around such a great guy. He was able to get us to where we wanted to be on 2 different schedules and in 2 different car loads. Ray will definitely be our go to driver any time we need someone to concierge us around town :) Thanks, Ray!! See ya soon!

Callie H.

Ray was the most wonderful driver for our girl's trip wine tour! He was extremely accommodating during the booking process and gave great recommendations when planning our route. He prompting arrived to our residence on time and was so knowledgeable about the area and food options! We are had the most wonderful time and will be returning to book another trip with Ray! We loved meeting his pup Gatsby and enjoyed chatting with him throughout the day! We will be recommending lighthouse Concierge to our friends and family as well!

Ray was absolutely fantastic! He was friendly, knowledgeable and as we all talked, he added stops to our tour based on our other interests. The wineries he suggested were perfect. He even went and picked up lunch for us so we could sit and enjoy our wine. Don't hesitate to make your reservation! Love and thanks from Ray's Angels

Carter made sure we had a great experience on our girls trip. Thanks Carter
Christina J.

Carter was awesome! He was so helpful and made sure our trip was a pleasant experience even in the rain. He went above and beyond to ensure our group had a great trip start to finish.

We can't thank Ray enough for our wonderful trip through the Lake Shore Winery Trail. The service, the clean car, the extra touches and the winery suggestions were all top notch and made our experience that much better. We are Lighthouse Concierge fans from now on! You won't go wrong booking with Lighthouse Concierge!

Kasia P.

We had an absolutely great experience with Lighthouse concierge service! I was planning a wine tour trip for a group of 11 of us and Ray was so very helpful. He gave suggestions on which wineries to visit and what to expect. Ray was also our driver and what a nice guy! He was flexible with our group and we couldn't ask for a better service! We will definitely use them in the future! Highly recommend!

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8 years ago

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3 years ago

Friendly, helpful, knowledgeable, professional...hire this guy! Thanks for making our girls' day out great, Ray!

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9 years ago

Ray is the guy to ask for. We had a bachelor and he did a great job at showing up on time and taking us to the places we wanted to go.

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7 years ago

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Review Highlights - Lighthouse Concierge Services and Tours

“Ray was a wonderful tour guide and driver (-and photographer) He was fun, flexible and knew the places to go!”

Mentioned in 18 reviews

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Bjorn was recommended by our hotel. I connected with him a week in advance of our trip…read more He was so knowledgeable, patient, and professional. He shared his local recommendations for everything from wineries to restaurants, etc.. We were dependent on his services as ridesharing was available in New Buffalo. Bjorn picked us up from Amtrak, and we were in communication with him throughout via text. He is very responsive and accommodating . He offers more than just transportation but true concierge type services..

I tried to set up airport service for a 50th birthday celebration…read more I sent an email inquiry with our zip code and general flight details (minus flight numbers) a month before our trip asking for a quote and I never received a response after 4 business days. I sent another email asking for an update a week later. Two days pass and I finally received an email saying to text our flight details and home address to him. Ohm, no. I replied that I preferred email and wanted a quote in-writing. Two days later, I finally received the quote via email and instructions to text our flight and house details. I sent the details via text, but again, no response for 4 days. I asked again: are we confirmed? Two days later, I finally received a text confirmation of our trip details and a note saying oh, by the way, I am adding another $50 to the quote due to "traffic". Dude, you knew our flight times from the beginning. If you don't want the business - just say so. Don't try to scam people. Do not use this service. His lack of response, shady business practices and jacking up prices after you already receive a quote is shady at best. I don't even trust him to show up for the trip at this point. Cancelled.

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Cavvy Concierge - Cavvy Concierge is being a taxi this afternoon.  Bringing some Chicago folks to Four Winds Casino in New Buffalo.  Best of luck to you all.

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This is a family owned business in South Bend Indiana. The vehicles receive dispatch on a timely…read morebasis, the drivers are unbelievably helpful exactly who you want to deal with on a good day, these people make you laugh and help you on a bad day. In the earlier version of this business I met them in 1969 on Niles Avenue adjacent to the current Oaklawn. Thank you South Bend Taxi.

My driver hit a dog during my ride, and while I'm not sure of the outcome, it appeared to be a…read moreserious (potentially fatal) injury. I was also concerned that the driver was frequently distracted by his phone-making calls and texts, as well as scrolling-for much of the drive. It was a very disheartening experience, and I believe it could have been avoided if the driver had been more attentive. Based on this experience, I won't be using South Bend Taxi again. EDIT: I've read the owner's response and would like to clarify a few points. The accident occurred on an empty street around 5:30 AM with no traffic, and I was the one who contacted the police. We resumed our trip after the officer arrived and the police report was completed, as the officer said that an insurance claim couldn't be filed if the driver left prior to completion. I can't say I noticed if the neighborhood was "sketchy" as the response claims, but I'm also not certain I see how it's related to the incident. While I've had several successful rides with this company in the past, I've consistently observed drivers using their phones directly in hand, not via Bluetooth. Regarding reimbursement, I had not been informed of any prior to reading this reply; the owner simply asked me to reach out, and when I called, I received no response. Unfortunately, the company's reply seems to misrepresent the situation at certain points. I'll add a star to my rating because I appreciate the positive experiences I've had previously and can confirm that I've had good customer service in the past, but I remain concerned about the recurring inattentiveness I've witnessed while riding with this company

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