I booked Lighthouse Concierge for a trip from Goshen to South Bend after a wedding reception and he…read moreshowed up on time (if not early) and was so accommodating.

We booked Lighthouse Concierge for a bachelorette party staying near Paw Paw lake, and Ray was…read moresuper amazing! He made sure our group had a great time, he kept our trip running smoothly, and was very kind and professional. Highly recommend Lighthouse Concierge!

Bjorn was recommended by our hotel. I connected with him a week in advance of our trip…read more He was so knowledgeable, patient, and professional. He shared his local recommendations for everything from wineries to restaurants, etc.. We were dependent on his services as ridesharing was available in New Buffalo. Bjorn picked us up from Amtrak, and we were in communication with him throughout via text. He is very responsive and accommodating . He offers more than just transportation but true concierge type services..

I tried to set up airport service for a 50th birthday celebration…read more I sent an email inquiry with our zip code and general flight details (minus flight numbers) a month before our trip asking for a quote and I never received a response after 4 business days. I sent another email asking for an update a week later. Two days pass and I finally received an email saying to text our flight details and home address to him. Ohm, no. I replied that I preferred email and wanted a quote in-writing. Two days later, I finally received the quote via email and instructions to text our flight and house details. I sent the details via text, but again, no response for 4 days. I asked again: are we confirmed? Two days later, I finally received a text confirmation of our trip details and a note saying oh, by the way, I am adding another $50 to the quote due to "traffic". Dude, you knew our flight times from the beginning. If you don't want the business - just say so. Don't try to scam people. Do not use this service. His lack of response, shady business practices and jacking up prices after you already receive a quote is shady at best. I don't even trust him to show up for the trip at this point. Cancelled.

I booked the limo bus for a 12 person wine tasting trip. Apparently there was a miscommunication…read morebetween the driver and the office about the time our trip ended. Prior to the trip I sent them our itinerary- with timing and our reservation time. We got on the bus after our third stop assuming we were going to the forth reservation, but the driver just started driving us back to our house without saying anything. I asked where we were going, he said the time is up so I'm taking you back- I told him that wasn't right, that I had discussed/emailed the plans with the office. His next response, was well this is what it says on my phone and I have another limo group I have to get to. He dropped us off and sped away. I also asked our driver to give us a heads up when we had about 10 minutes before we needed to leave. He never did this. And in fact when I rounded up our group to go to the second stop he was parked down in the parking area chatting with another driver. I've planned over 20 wine trips around the country, and I've never had a driver do these things. I called the office several times and was told a manager would contact me, of course they never did.

Han do led an elderly client long drive well Professional…read moreTimely I would recommend Organized

We had an amazing experience with Gladwell Party Limo this past weekend for our wedding party!…read more They were EXTREMELY helpful, courteous and patient. All around, they were an amazing company and we would definitely go with them again and recommend them to anyone!

From the owner: Gladwell Party Limo specializes in limo buses. Why squeeze in a tight spaced limo when you can get…read more6ft head room, full surround sound, and maximum comfort? Check us out and find out about the Gladwell Party Limo experience!

The very best. Ontime and reasonable…read more..call them!...you can rely on them for ontime and excellent transportation

We were very pleased with the prompt, professional, reliable and friendly service. Driver arrived a…read morefew minutes early, assisted with luggage and even provided water and snacks. Charging ports were available as well for electronic devices. I highly recommend their service. Outstanding!

Only posting this here so the owners see this. The driver of this limo hit several cars. Most of…read morethem parked. This may be a disgruntled employee or something. Once the company responds and sees this I'll remove it when asked. I just want them to have this video..... https://www.tiktok.com/t/ZTRyjJCxf/

Amazing driving skills! They got me to where I needed to go despite any other cars on the road!…read moreAggressive? Absolutely. But they truly put the customer first. 11/10 would use again!

My driver hit a dog during my ride, and while I'm not sure of the outcome, it appeared to be a…read moreserious (potentially fatal) injury. I was also concerned that the driver was frequently distracted by his phone-making calls and texts, as well as scrolling-for much of the drive. It was a very disheartening experience, and I believe it could have been avoided if the driver had been more attentive. Based on this experience, I won't be using South Bend Taxi again. EDIT: I've read the owner's response and would like to clarify a few points. The accident occurred on an empty street around 5:30 AM with no traffic, and I was the one who contacted the police. We resumed our trip after the officer arrived and the police report was completed, as the officer said that an insurance claim couldn't be filed if the driver left prior to completion. I can't say I noticed if the neighborhood was "sketchy" as the response claims, but I'm also not certain I see how it's related to the incident. While I've had several successful rides with this company in the past, I've consistently observed drivers using their phones directly in hand, not via Bluetooth. Regarding reimbursement, I had not been informed of any prior to reading this reply; the owner simply asked me to reach out, and when I called, I received no response. Unfortunately, the company's reply seems to misrepresent the situation at certain points. I'll add a star to my rating because I appreciate the positive experiences I've had previously and can confirm that I've had good customer service in the past, but I remain concerned about the recurring inattentiveness I've witnessed while riding with this company

Scheduled a taxi pickup online but the driver never arrived at the scheduled time. When I texted…read moredispatch for an update, I received no response at all. Had to book a Lyft instead to get where I needed to go. Would not recommend this company if you need dependable transportation.